My Q10 Screen blacks out & touch screen does not respond randomly

Hi Gang. Hoping someone can help... I've got a Q10 (only accessory is a screen scratch film) and recently the problem with the screen randomly going black has untenably increased after updating to the new OS.
Key facts: T
he ONLY two ways the screen will come back is:
A: I restart by either removing the battery or pressing the power&mute button for 8 secs (and currently its now going black as soon as the hub initialises) OR
B: It <always> comes back when I plug in the USB cable connected to either power or pc and this seems to job it back to normality for a hour or so.
The phone is still operating when this may happen: for one example in the middle of a phone call (usually when i activate speaker phone) the screen will go black whilst still talking fine… but if i try and end the call/deactivate the speaker phone/do anything I hear the error beeps when i inevitably start mashing the whole keypad - but the screen will not reappear or read <any> finger gestures or singular power button pressing.
Btw. The phone passed all tests on the BBVirtualExpert App.
I have just installed the new OS 10.3.1.1779 (but it was happening before)
Anyone have any ideas? Anything to try or should I repair or get a new one. Thanks in Advance.

I have the exact same problem. Can't find a fix or answers anywhere

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