My q5 stuck on black screen after update

well done sir.
am having a serious issue on my q5.. i update my bbm and de bbm crashed it wasnt opening till i was told to do a factory upgrade, to make it work again..so i did now the phone is not coming on again after its shows just red light.. am stuck with all this stuff as i have tried blackberrylink os reload and its showing me no updates.,
i still tried blackberry.com/updates still n updates
am really in need of this help now please
model q5 sqr100-3

Hi and Welcome to the Community!
An "update" and a "reload" are completely different functions...you said you tried to "reload", but then you cited only "update" sources, nothing for reloads. So I can only deduce that you have not yet actually tried to Reload. So, refer:
http://supportforums.blackberry.com/t5/BlackBerry-10-Functions-and/How-to-Reload-your-Blackberry10-O...
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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