My Quick Play Buttons are frozen on dv 9823em Entertainment Notebook

Help!!  The strip of finger sensitive Quick Play buttons along top of my keyboard aren't working so I can't watch dvds and I have no sound coming from computer.  Don't know where to start?!

Hey there,
This document will walk you through the steps to resolve the issue with the quick launch buttons. If your stull having issues post back with any new details and we will go from there.
HP Quick Launch Buttons Do Not Work as Expected
Take care,
Sean
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    ** Say thanks by clicking the "Thumb up" icon which is on the left. **
    ** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

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    ** Say thanks by clicking the "Thumb up" icon which is on the left. **
    ** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

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    MechPilot
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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    This question was solved.
    View Solution.

    Uninstall the current HP Wireless Asistant and reboot.
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  • Quick Launch buttons not fully fuctional

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    Try a Hard Reset as follows.
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    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

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