My quicktime 7 pro registration code will not open, what can I do?

I purchaced Quicktime 7 Pro, My registration code was sent via e-mail. I did exactly, step by step the instructions to open the 7 Pro. And it will not work! I've looked up all the tips, sugestions on help and even chat. Nothing is working. Now what? Help or refund?

I went through live chat, support tech talked me through. Then I called Apple support. The young man was wonderful! He kelped me solve the problem! Everything works great!

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