My rant with the BT Infinity installation process.

Question

So I began the order with BT Infinity with the given date installation date of 4th October 2012, having holiday
plans I rescheduled this to Friday 19th October 2012.
Whilst on holiday I am sent the BT Homehub 3 with no one at home so this was left at the post office for me to pick
up on return, fair enough.
However the engineer decides to turn up at my property on the 4th, I'm assuming to finalise the install, however
already noted on their system the scheduled appointment date was revised for 19th October. Why did the engineer
decide to turn up with no at home?
I'm left with a yellow post card asking to call BT back to reschedule an appointment.
Thursday 18th October I'm emailed the 'About your engineer visit' with times and things to do, having seen this
email I assume things are good and on track.
I sit around and wait from 1-6pm with no sign of the engineer, so I decided to call BT at 5:15pm to find out if
anyone would be turning up.
After a good 20 minute wait in the queue to get through to someone, they BT represenative said they called BT
Openreach and that I would have to wait another 45 minutes as the slot is not up yet, and that he promised to give
me a call back as soon as 6pm hits, suprise, suprise no one turns up and no one calls to tell me what's happening,
it is now 6pm.
Now the queue to get through to BT is between 20-30 minutes long as stated by the auto machine, I leave my mobile number for someone to call me back which someone does just before 8pm.
Having a long discussion with the BT rep I had been informed that 'NO ENGINEER WAS ASSIGNED' for my appointment, this is an unacceptable excuse as I had all the email notifications that someone would be turning up for the install.
He said the next available appointment would be Wednesday 24th 8am-1pm, which I've agreed to, however the online tracking system still says 19th October with no evidence that it has been rescheduled to the new date.
How can BT not assign someone, make me wait around for a good whole day and not even give me the courtesy call to tell me that no one would be turning up?
How am I guaranteed that the next appointment given an engineer will be assigned?
What are the compenstations for me taking time off work?
As you can tell I'm not happy with BT and with the way they work.

Answer 1

Finally managed to get BT installed this morning and ran a speed test.
Getting 53mb dl, 8mb up.
I should be getting 18mb up but only getting 8mb, do I have to wait 10 days for everything to stablise or can I call through to raise a fault?
I'm directly connected via ethernet running these tests, no other computers connected.
Nothing downloading/uploading in the background either.
My profile says 53/20