My Rating Star Error

I am on a PC/XP and the rating stars do not show up when i try and create a Smart Playlist of ratings from say "*" to "***". It just shows a black bar instead of stars. This has persisted in the last 2 versions of iTunes. Very annoying. The stars do not show up in the rating area if i do a "get info" as well but they do show up in the track list. I can not edit this "black bar" area but i can edit the stars in the track list. It is merely a black bar where the stars should be. i can not make the bar smaller to represent a smaller rating. I can not create an accurate smart playlist. check it:
i have even tried to edit the XML but there is some weird garble that represents the "Smart Criteria". ???????????
PC, Dell   Windows XP Pro  
PC, Dell   Windows XP Pro  

Reinstall QT with the standalone installer.
1. On the Start menu, click Control Panel.
2. Open the Add or Remove Programs control panel and select QuickTime in the list of currently installed programs.
3. Click the Remove button and follow the prompts to remove QuickTime from your computer.
4. Download the QuickTime standalone installer from
http://www.apple.com/quicktime/download/win.html.
Note: There are two options for downloading QuickTime, be sure to select the second option that does not include iTunes.
5. Choose Save the the download. Double click the QuickTimeInstaller file.
6. Follow the on-screen instructions to install QuickTime.
7. Reopen iTunes.

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