My RAZR just died

How can a brand new phone just die? I was texting a friend and set my phone down for a minute to do some work, and when I picked it up again about 10 minutes later, it was dead. The battery had read at 80% when I set it down, so I know it couldn't be that. But it's shut off and it won't turn on. With all that I paid for this phone, I would expect it to NOT have problems like this. And when I tried to use the online support option on Verizon's website, I was told to CALL THE SUPPORT LINE! if my phone was just plain not working. HOW STUPID IS THAT!? If my phone is NOT WORKING, how can I call!

Hi jamjatho,
I know how stressing a new phone can be if it just randomly dies. Due to the Motorola RAZR series not having a removable battery it sounds like your phone actually crashed and not truly died. A crash happens if there's too much information running in the background and the phone is unable to continue running. If the battery had charge on it still then just pressing and holding down the power and volume down buttons for 10 seconds will power the phone up when released. I've included a link to the manual where this is described on page 55 http://bit.ly/AhbLjG. This post is a few days old so I do hope that our support has been able to assist you in having a fully functioning device.
To avoid this happening in the future, you can use the task manager to close out running applications. Press and hold down the button that looks like a house and you will see smaller windows appear. Just move them to the right and they will be closed. Let us know if this helped please.
Thank you,
MariaC_VZW
Please follow us on Twitter @VZWSupport

Similar Messages

My Razr just DIED!!! what can do????

My Razr maxx just died,,, I had this happen 1 time b 4 but it came right back on!!! what do I do!!!????

Hello
Were you still having a power issue with your Razr Maxx? Did B33 suggestions work? Please plug the device into the wall charger for 4 hours then attempt to power on the device.
Please let me know if this helps, if not we can further troubleshoot with you.
Thank you
JoeL_VZW
Please follow us on twitter @vzwsupport

Razr just died???

My phone was in my pocket almost all evening. I thought it was weird that I wasn't getting any texts or calls. When I pulled it out, it was off and totally dead. I pushed the power button, nothing. Plugged it in, nothing...it didn't even show the battery like it normally does when it is first plugged in. It was working just fine this afternoon and had almost 60% battery when I looked at it last. I have had some issues with it overheating recently and was told that I needed to do a hard reset on it before Verizon would replace it. It was getting up to temperatures of 131 degrees without shutting off or going into a safe mode. I've tried to reset it with no luck. Any suggestions? I love this phone, but I feel lost without it being on since I don't have a house phone. Please help!!

Charge the battery for a couple of hours. Then try to do a soft reset.....hold the power button and the volume down button simultaneously for 10 sec and see if it will reboot. If not, suggest you take it to a Verizon store since you can't call Customer Service.

HT201412 Iphone 4s just died.

My phone just died. My sleep/wake button is also broken and i have been using assist to turn put the phone to sleep. How do i see if it really is dead and get it turned back on. Its on

Hey neigh.oink and btacres thanks for the replies.
so I tried that link you posted, i tried connecting it to a wall plug and it turned back on but there's no signal. it just says searching and the wifi isn't working, as in, it doesn't give me the option to turn on the wifi... also, when i disconnected it from the wall plug it died again and didn't turn back on (despite the battery being 100%)..
This is really odd because I had the battery replaced last month...
I still don't know what to do.. it won't respond when I connect it to my laptop to restore it either!!
It's sad that I'm so dependent on my phone but I feel so helpless without it!

HT1661 My mid-2009 MacBook Pro has just died via a painful (for me) hard drive failure. I backed up a good percentage of files recently but not enough to keep me happy. I need to access the dead drive on the MBP via a 2008 iMac. Best options?

My mid-2009 MacBook Pro has just died via a painful (for me) hard drive failure. I backed up a good percentage of files recently but not enough to keep me happy. I need to access the dead drive on the MBP via a 2008 iMac. Best options?
I have ordered a 800 firewire to 800 firewire cable and am hoping to use the target mode option to copy files from the MBP.
Is this possible?
Hope so!
Any advice and or help would be greatly appreciated.
Many thanks,
Neil

Thanks Ogelthorpe.
Just bought an enclosure to try that also.
Hoping the MBP isn't really dead but just feigning death
Fingers crossed.

The hard drive on my laptop that contained Elements just died. Can I get a second copy for installation on my new PC?

The hard drive on my laptop that contained Elements just died. Can I get a second copy for installation on my new PC?

The iPhone is not a backup device.
Restore the iTunes library from the backup that should be kept of your media and other important files.
Syncing the iPhone to a new library (in this case, it will be a new library unless you have a complete backup of the iTunes folder pre-crash) will result in the media on the device being removed and replaced with content from the new library.
As for iOS5, we really do not know until Apple officially releases it.

My 24" iMac just died and will not power-up. What can I do?

My 24" iMac just died and will not power-up. What can I do?

Bring it into an Apple Store for a free diagnosis and quote for cost of repair/replacement of parts.
If the costs are $500 or over, consider using the money toward a new or "newer" (used) Mac.

HT4972 myipod touch 4th gen just died after installing the newest itunes? My comp wont even pick it up, not to mention itunes, help

I was asked to install the newest itunes and my software on my ipod just died. its dead so it does a cycle now over and over. it starts with an apple on it, apple fades away and the whole screen proceeds to light up and stay that way untill it cycles and goes back to dieing and shows the battery charging in red till the apple comes on again. My computer wont even pick up that there is a drive plugged into it. Also when i was installing the newest itunes on my comp, there was a error msg saying" ipod service..." something.... thanks Connie
<Edited by Host>

Try:
iOS: Not responding or does not turn on
iOS: Device not recognized in iTunes for Windows
You are not address ing Apple here. We are just users like yourself.
I also requested that Apple remove your email and text number.

After resetting my phone to factory settings, it will not turn on. When i press the power button a white screen and black apple pop up. it stays on that screen and will not go to the home screen, it will just die. please help!

after resetting my phone to factory settings, it will not turn on. When i press the power button a white screen and black apple pop up. it stays on that screen and will not go to the home screen, it will just die. please help!

Make sure it is charged for about 10min using the adapter, then connect in recovery mode, explained in this article:
If you can't update or restore your iOS device

My late-2009 27inch iMac just died

My late-2009 27 inch iMac just died. Or something
I was working with iPhoto, trying to crop a photo, and the curser worked but that affected nothing on the screen.
So, I tried to FORCE QUIT with the keyboard, and nothing.
So, I held the ON button down until the computer shut down.
Then, sadly. It will not start.
I unplugged it, waited 10 minutes, plugged it and tried to turn it on again, nothing. Does not respond to the ON button.
Help?

Out of the black, it started up again.
Thanks anyway.

IMac just died on me. Need to recover the data.

A friend of mine has a blue looking fruit iMac 600MHz, 256MB, and a CDRW, which just died and it made this 'click' noise when you press the power button.
I'm guessing it is the power supply and it there a way to reset the power? I heard it is next to the RAM slot?
Anyway, the most important is that I must recover the data off the hard drive, which I have successfully removed.
Do I need some kind of Mac viewer in order to see the content in the hard drive under Windows XP?

I don't know XP. Someone in this forum might know:
http://discussions.apple.com/forum.jspa?forumID=687
How full is your hard drive? That may be affecting its ability to transfer data.
And you can't transfer the entire home folder to a PC formatted drive. You can do the Movies, Music or Pictures folder, and your personal data files you created yourself, but not the Library folder. I would attempt to fix what is breaking your Mac rather than try to backup to a thumb drive, and better to recover to a Mac formatted external hard drive with Prosoft Data Rescue:
http://www.prosofteng.com/
And if that doesn't make for usable data with Media Four's MacDrive
http://www.mediafour.com/products/macdrive6/
Use Alsoft Disk Warrior 3.0.3 on the drive.
If booted off Prosoft Data Rescue or Disk Warrior with nothing but an external hard drive, Apple mouse and keyboard you get a crash, that says your machine has a hardware problem. That will need to be fixed before you can recover any data.

My iphone just died and i'm trying to at least get my calender on my computer how do i do that

my iphone just died went all black and i'm wondering 1- how can i fix this and also how can i find all my info that i on my iphone to my computer???

You'd be better off just syncing your phone to the computer you've sync'd your old phone with, just make sure you use the same user account.

Help! Phone just died

Hope someone can help! My phone has just died. I had this morning and using it fine and then just died, my sign of life, charger makes no difference. It was just in my bag, nothing spilt on it, not dropped, nothing! Literally just died... Help!

I had this same problem this morning with my iPhone 5S and, seeing your post solved my problem. Didn't know about holding down both buttons. THANK YOU!!!!!

My time capsule just died!

My time capsule just died, and I can't find a way to power it back on again. I know it's not the power source, since I tried other plugs. I've had it for about 2 years. Any idea what's going on/what I should do?

I called them this morning. Admits my allergies and sneezing I was able to talk to them.
They will replace it with basically no questions asked.
I guess also having a MBP under AppleCare also helped too as the case is registered under that.
They gave me a few options.
The could take my credit card number as insurance and send me a new one and them I send them my dead one back, or I could take it into an Apple Store for a replacement there. The problem is that I have data on there that I want to maintain, so they said take it to the Apple Store or an Apple Service provider and they would handle the transfer.
I have a Service Provider that I know that could do the transfer for me, but that might take more time than if I go to the Apple Store when we go on holidays.
So I need to weigh my options.
I’ll let you know further what happens.
P.S. my serial number was not in the range listed, but that didn’t seem to make a difference. I think the key is to be courteous and friendly.

My new macbook pro 13" just died and i can not turn it on. When i connect the power cort it also does nor charge. No light is commong on. I was working on battery power when it died and the battery was fully charged. What is the problem?

My new macbook pro 13" just died and i can not turn it on. When i connect the power cort it also does nor charge. No light is commong on. I was working on battery power when it died and the battery was fully charged. What is the problem?

Take it back to the Apple Store for repair since it's still in warranty.

My RAZR just died

Similar Messages

Maybe you are looking for