My RAZR will not look for system updates???

It says I need a "Motorola service account", but when I follow the only prompt I have to set one up it won't connect to the server. My wifes Razr updated to JB with no problems.  Hers is a newer model, still just a Razr though...I'd like to update, anyone have any ideas??  Thanks in advance!

Is your device on a data plan? You could download the JB update (just google it) to your PC, transfer it to your SD card, and your Razr should find it in install it when you tell it to check for update. Good luck.

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