My "recent emojis" tab is empty even though I always use emojis

When I go to the "recent emojis" tab on my phone, it is empty. No matter how many emojis I use or how often I use them, they don't get saved in the "recent" area.
I have tried turning my phone off/on and resetting it but nothing helped.

Hello jacquilynne,
Welcome to the HP Support Forums!
I understand that the Officejet 8500a that will not read ink in the magenta cartridge. Typically, the best means of troubleshooting is to replace the ink, which you have done and the issue is still present. Power resetting the printer is another, which has been done as well.
It would seem, after reading your steps and these from HP steps: An 'Ink Cartridge Appears to Be Missing or Damaged' Error Message Displays on the Printer Control Pa... & 'Replace the following depleted ink cartridge' Message Displays on the Product after Installing a Ne..., it would seems that the printer has a hardware issue.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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