My recent purchase of QuickTime 7 Pro for Mac OS X upgrade doesn't do "screen record" on my Intel Mac Pro with system 10.6.8. Apple won't accept responsibility and refund my money.

QuickTime 7 doesn't offer that, but the built-in QuickTime X Player does. You may find another use for the key.
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I recently purchased Photoshop but it's for Mac

Good evening. I purchased Photoshop CS6. I realized it said MAC OS, and my coworker (I bought it from my work) just over saw it. So I confronted him about it and he said that it's alright because there's a way to change the platform or something like that?? So I can literally still keep it (since it's no longer returnable and I spent over 300$ on it - student version) and be able to switch from MAC to Laptop? I really hope it's possible.

Yes, you can apply for a platform swap.
Order product | Platform, language swap
(If this solves your problem, mark your question as answered.)

HT4009 Apple charged me £20.99 for in-app purchase for an app I just bought an hour ago while I did not bought any in-app purchase. How could I make claim and refund this money?

Apple charged me £20.99 for in-app purchase for an app I just bought an hour ago while I did not bought any in-app purchase. How could I make claim and refund this money?

If you didn't make an in-app purchase within the app then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
You may also want to turn off in-app purchases via Settings > General > Restrictions > In-App Purchases 'off'

I just purchased Export PDF to Excel and it does not export anything usable. Your terminology should not be "export" but paste image, which is of no value. Please cancel my account and refund my money. What a shame you would advertise this as a product.

I just purchased Export PDF to Excel and it does not export anything usable. Your terminology should not be "export" but paste image, which is of no value. Please cancel my account and refund my money. What a shame you would advertise this as a product.

Hi pgrillo,
I'm sorry that you're disappointed with your ExportPDF subscription. I checked your account, and see that the order is still processing. As such, I'm unable to cancel it for you myself. However, a Customer Care agent can take care of your cancelation/refund quickly. Here is the contact information: Contact Customer Care. Click Still Need Help? Contact Us at the bottom of the page to find both phone and chat support options.
Best,
Sara

HT2240 I purchase my QuickTime 7 Pro registration key via a friend in USA as it was not available to residents in South Africa. I now have a new iMac and the registration code doesn't want to activate PRO. It works fine on my MacBook Pro.

I purchase my QuickTime 7 Pro registration key via a friend in USA as it was not available to residents in South Africa. I now have a new iMac and the registration code doesn't want to activate PRO. It works fine on my MacBook Pro. Do I have to buy a new registration code for my newiMac?

i'm in SA and it say Apple Support not available at the moment or something like that.
Just got the new iMac.
Still using MacBook Pro.
Files are on a external drive shared between these 2 mac platforms and I need to be able to
edit in QT 7 Pro on both as well.
The code was bought in August 2011.

Looking for a Dictation App for my Iphone and MacBook Pro. Want to send all dictation to Word. I have Dragon. Should I purchase Dragon Premium or Dragon for Mac?

Looking for a Dictation App for my Iphone and MacBook Pro.
Want to send all dictation to Word.
I have Dragon. Should I purchase Dragon Premium or Dragon for Mac?

Care to share which OS you are using?
OS has its own dictation program.
Should I purchase Dragon Premium or Dragon for Mac?
Only you can make that determination. Read the system requirements for both and read the reviews.

I recently purchased a shutter release remote for my IPAD camera but the cord is only three feet long. I purchased a 3 banded AV extension but it doesn't work. Can anyone tell me what the correct extension cable is and where I can find one? Thanks.

I recently purchased a shutter release remote for my IPAD camera but the cord is only three feet long and I need an extension cord. I purchased a 3 banded AV extension but it doesn't work. I have been told that I need an extension cord that has AV and Mic to enable the remote shutter release to work with the extension cord. Can anyone tell me what the correct extension cable is and where I can find one? Thanks.

Greetings,
I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
Good Luck - Cheers,
M.

I recently purchased Adobe Acrobat XI Pro for my desktop. Am I able to load it on to my laptop as we

I recently purchased Adobe Acrobat XI Pro for my desktop. Am I able to load it on to my laptop as well or must I purchase a seperate one?

Thank you
Dean Tyliakos
Yellowhead Equipment Finance Ltd.
[private data removed]

TS1424 i ordered a album i didnt want and to top it off the sangs are only half there how do i delete purchase and refund my money so i can get the right album?

i ordered a album i didnt want and to top it off the sangs are only half there how do i delete purchase and refund my money so i can get the right album?

There are no refunds.
If the songs are incomplete then delete and redownload:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Dears, i have purchased a new macbook pro with lion os, then after a while for a notification to update the iPhoto app, and when i tried to update it said that unable to update, then i uninstalled it, then i tried to install it but it said these apps co

dears, i have purchased a new macbook pro with lion os, then after a while for a notification to update the iPhoto app, and when i tried to update it said that unable to update, then i uninstalled it, then i tried to install it but it said these apps connot be installed on this computer!!!!!
what should i do
this problem started to annoy me, as am not able to edit any photo.
pls help ASAP

Thanks a lot i followed the instructions for safe mode (i found out that i was pressing the C button after restarting) i did whats written there but the repair couldn't be performed so in addition i needed to re-formate the HD so i erased the volume and then repaired the disk--> quite disk utilities --> start the installation from the installation DVD.
Thanks really appreciating your help

HT1338 Purchased a used macbook pro with Mountain Lion. My old Mac runs Snow Leopard is backed up to Time machine. How do I register the operating system to me and how do I use Time Machine to move my files to the new used computer?

Purchased a used macbook pro with Mountain Lion. My old Mac runs Snow Leopard is backed up to Time machine. How do I register the operating system to me and how do I use Time Machine to move my files to the new used computer?

If you look at the User Tips tab, you will find a write up on just this subject:
https://discussions.apple.com/docs/DOC-4053
The subject of buying/selling a Mac is quite complicated. Here is a guide to the steps involved. It is from the Seller's point of view, but easily read the other way too:
SELLING A MAC A
Internet Recovery, and Transferability of OS & iLife Apps
Selling an Old Mac:
• When selling an old Mac, the only OS that is legally transferable is the one that came preinstalled when the Mac was new. Selling a Mac with an upgraded OS isn't doing the new owner any favors. Attempting to do so will only result in headaches since the upgraded OS can't be registered by the new owner. If a clean install becomes necessary, they won't be able to do so and will be forced to install the original OS via Internet Recovery. Best to simply erase the drive and revert back to the original OS prior to selling any Mac.
• Additionally, upgrading the OS on a Mac you intend to sell means that you are leaving personally identifiable information on the Mac since the only way to upgrade the OS involves using your own AppleID to download the upgrade from the App Store. So there will be traces of your info and user account left behind. Again, best to erase the drive and revert to the original OS via Internet Recovery.
Internet Recovery:
• In the event that the OS has been upgraded to a newer version (i.e. Lion to Mountain Lion), Internet Recovery will offer the version of the OS that originally came with the Mac. So while booting to the Recovery Disk will show Mountain Lion as available for reinstall since that is the current version running, Internet Recovery, on the other hand, will only show Lion available since that was the OS shipped with that particular Mac.
• Though the Mac came with a particular version of Mac OS X, it appears that, when Internet Recovery is invoked, the most recent update of that version may be applied. (i.e. if the Mac originally came with 10.7.3, Internet Recovery may install a more recent update like 10.7.5)
iLife Apps:
• When the App Store is launched for the first time it will report that the iLife apps are available for the user to Accept under the Purchases section. The user will be required to enter their AppleID during the Acceptance process. From that point on the iLife apps will be tied to the AppleID used to Accept them. The user will be allowed to download the apps to other Macs they own if they wish using the same AppleID used to Accept them.
• Once Accepted on the new Mac, the iLife apps can not be transferred to any future owner when the Mac is sold. Attempting to use an AppleID after the apps have already been accepted using a different AppleID will result in the App Store reporting "These apps were already assigned to another Apple ID".
• It appears, however, that the iLife Apps do not automatically go to the first owner of the Mac. It's quite possible that the original owner, either by choice or neglect, never Accepted the iLife apps in the App Store. As a result, a future owner of the Mac may be able to successfully Accept the apps and retain them for themselves using their own AppleID. Bottom Line: Whoever Accepts the iLife apps first gets to keep them.
SELLING A MAC B
Follow these instructions step by step to prepare a Mac for sale:
Step One - Back up your data:
A. If you have any Virtual PCs shut them down. They cannot be in their "fast saved" state. They must be shut down from inside Windows.
B. Clone to an external drive using using Carbon Copy Cloner.
1. Open Carbon Copy Cloner.
2. Select the Source volume from the Select a source drop down menu on the left side.
3. Select the Destination volume from the Select a destination drop down menu on the right
side.
4. Click on the Clone button. If you are prompted about creating a clone of the Recovery HD be
sure to opt for that.
Destination means a freshly erased external backup drive. Source means the internal
startup drive.
Step Two - Prepare the machine for the new buyer:
1. De-authorize the computer in iTunes! De-authorize both iTunes and Audible accounts.
2, Remove any Open Firmware passwords or Firmware passwords.
3. Turn the brightness full up and volume nearly so.
4. Turn off File Vault, if enabled.
5. Disable iCloud, if enabled: See.What to do with iCloud before selling your computer
Step Three - Install a fresh OS:
A. Snow Leopard and earlier versions of OS X
1. Insert the original OS X install CD/DVD that came with your computer.
2. Restart the computer while holding down the C key to boot from the CD/DVD.
3. Select Disk Utility from the Utilities menu; repartition and reformat the internal hard drive.
Optionally, click on the Security button and set the Zero Data option to one-pass.
4. Install OS X.
5. Upon completion DO NOT restart the computer.
6. Shutdown the computer.
B. Lion and Mountain Lion (if pre-installed on the computer at purchase*)
Note: You will need an active Internet connection. I suggest using Ethernet if possible because
it is three times faster than wireless.
1. Restart the computer while holding down the COMMAND and R keys until the Mac OS X
Utilities window appears.
2. Select Disk Utility from the Mac OS X Utilities window and click on the Continue button.
3. After DU loads select your startup volume (usually Macintosh HD) from the left side list. Click
on the Erase tab in the DU main window.
4. Set the format type to Mac OS Extended (Journaled.) Optionally, click on the Security button
and set the Zero Data option to one-pass.
5. Click on the Erase button and wait until the process has completed.
6. Quit DU and return to the Mac OS X Utilities window.
7. Select Reinstall Lion/Mountain Lion and click on the Install button.
8. Upon completion shutdown the computer.
*If your computer came with Lion or Mountain Lion pre-installed then you are entitled to transfer your license once. If you purchased Lion or Mountain Lion from the App Store then you cannot transfer your license to another party. In the case of the latter you should install the original version of OS X that came with your computer. You need to repartition the hard drive as well as reformat it; this will assure that the Recovery HD partition is removed. See Step Three above. You may verify these requirements by reviewing your OS X Software License.

I am using a macbook pro with system 10.6.8. I just discovered that no recent files have been backed up to the external disk using Time Capsule. There is a long list of backups including most recent but no recent files, for some weeks, have been backed u

I am using a macbook pro with system 10.6.8. I just discovered that no recent files have been backed up to the external disk using Time Capsule. There is a long list of backups including most recent but no recent files, for some weeks, have been backed up. I did a full reset of Time Machine. I disconnected the external drive and reconnected it. It is not a matter of file types, no files and no folders have gotten backed up. Everything looks normal though unless one goes hunting for recent files on the back up.

Many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Cancel the order and refund my money.thanks

hi, my credit card has been charged $2.99 for the Unlimited US & Canada 1 month without my permit. the Order No. 573016379 .i don't want to keep this plan.please cancel the deal and refund my money.thanks!

you may need to contact customer service, here's how;
How to Contact Skype Customer Service
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Hi guys, I recently got a new MacBook Pro with a USB Superdrive. A disc won't eject, does anyone know of a way to eject it? I'm in Morocco for the next 10 days so going to an Apple store is not possible. Any help would be gratefully received, thanks

Hi guys, I recently got a new MacBook Pro with a USB Superdrive. A disc won't eject, does anyone know of a way to eject it? I'm in Morocco for the next 10 days so going to an Apple store is not possible. Any help would be gratefully received, thanks

Five ways to eject a stuck CD or DVD from the optical drive
Ejecting the stuck disc can usually be done in one of the following ways:
1. Restart the computer and after the chime press and hold down the
      left mouse button until the disc ejects.
2. Press the Eject button on your keyboard.
3. Click on the Eject button in the menubar.
4. Press COMMAND-E.
5. If none of the above work try this: Open the Terminal application in
      your Utilities folder. At the prompt enter or paste the following:
        /usr/bin/drutil eject
If this fails then try this:
Boot the computer into Single-user Mode. At the prompt enter the same command as used above. To restart the computer enter "reboot" at the prompt without quotes.

Are IntelliPoint Pro 6.1 for MAC and IntelliType Pro 6.1 for MAC compatible with Mac OS 10.6?

Are Microsoft IntelliPoint Pro 6.1 for Mac and IntelliType Pro 6.1 for Mac compatible with Mac OS 10.6.7?

These arent compatible with Mac OS 10.6.7.
I only found some drivers for Mac OS 10.2 to 10.4 on the official Microsoft site.
EDIT: http://www.microsoft.com/downloads/en/details.aspx?familyid=410342E1-B3BD-44EB-B D0A-8BB18A9F25DA&displaylang=en#SystemRequirements

My recent purchase of QuickTime 7 Pro for Mac OS X upgrade doesn't do "screen record" on my Intel Mac Pro with system 10.6.8. Apple won't accept responsibility and refund my money.

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