My recently purchased songs wont play, popup says unable to locate

my recently purchased songs wont play in itunes, album grafics keep disappearing, pop up says original file could not be found. Also my ipod freezes up when I try to play these songs on it.

Hello musiccc
That means that iTunes cannot find the file to play. The article below will assist with finding the files on your computer. If they are not on your computer, then delete them in iTunes so you can download those purchases again.
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Regards,
-Norm G.

Similar Messages

  • My Most recently purchased songs wont play

    So after updating my phone to iOS 6.1, my 3 newest songs wont play. These songs were purchased from iTines so it shouldnt be a licensing or format issue. The song shows up on my phone, but when i press it to play it, it skips to the next song. When i connect my phone to my computer and look under songs on iphone, its not there, but it is in the library. Because its not listed on my phone, i cant delete it to re-download it. Also, look at the attached picture, youll notice the song becuse its grey and has a ring next to it. What does it mean and how can i fix it.

    Hello musiccc
    That means that iTunes cannot find the file to play. The article below will assist with finding the files on your computer. If they are not on your computer, then delete them in iTunes so you can download those purchases again.
    iTunes: Finding lost media and downloads
    http://support.apple.com/kb/ts1408
    Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/ht2519
    Regards,
    -Norm G.

  • Recently purchased songs wont play

    hi can anyone help,
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    all the other stuff from i tunes i got before the upgrade works fine.
    and these 5 songs will work on my i pod.
    Also i have noticed that me shopping cart now reads "total^1 applicable sales tax"
    what does this mean and are they related??
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    Hello musiccc
    That means that iTunes cannot find the file to play. The article below will assist with finding the files on your computer. If they are not on your computer, then delete them in iTunes so you can download those purchases again.
    iTunes: Finding lost media and downloads
    http://support.apple.com/kb/ts1408
    Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/ht2519
    Regards,
    -Norm G.

  • Song wont play, but says it has downloaded

    I just bought 3 songs.  2 are playing fine, but the other wont start, and says that I have to authorise the computer.  But it IS authorised, otherwise it wouldn't play the 2 that I bought at the same time!  Can anyone help?

    The song appears to be corrupt. Delete and redownload it if doing so is free in your country.
    (82521)

  • My computer is authorized yet one song wont play and says it needs authorization what do i do

    i just bought a song and when I try to play it it says my computer needs to be authorized. When I hit authorize, it says my computer is already authorized yet thie song still wont play because it still says computer needs to be authorized. Whats wrong

    The song appears to be corrupt. Delete and redownload it if doing so is free in your country.
    (82521)

  • Purchased songs wont play

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    i have done quite a bit of searching on this forum and i cannot seem to find a recommended solution that i did not already see on the apple support site. which is why i posted. obviously its nearly impossible to look through all the questions to find ALL the listed solutions, so if somebody could offer one that is not already listed on the apple site (since i have already tried all of them), i would really appreciate it.

  • Purchased songs wont play fully on itunes or ipod! HELP!!!!!!!!!!!

    I had bought songs on itunes only tofind out they wont play fully on my itunes or Ipod!! PLease help! i have tried lots of stuff!

    on the computers itunes click on the iTunes Store.
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  • One of my purchased songs wont play!

    HELPPPPPP omg it is NOT working! i bought kelly clarkson never again and it wont play and i tried and it ***** and it wont play i only hav 2 compters authorizes

    Same thing happens here with two song I just downloaded.
    It plays in Finder, does your songs play directly in Finder?
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  • Some purchased songs wont play on my iphone

    Purchased an album and it shows on the playlist on my iphone but it wont play!! driving me nuts any suggestions

    Have you tried restarting your iphone?
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  • Purchased song wont play

    I bought the new Joss Stone album today and all but one song won't play, I tried everything I can think of, any advice??

    Contact the iTunes Store customer support department through the form at the bottom of the Songs and Albums FAQ web page and explain the problem to them.
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  • HT1550 recently purchased  songs will play on my computer, but randomely keep skipping through on my ipod touch 4th generation.

    any help would be greatly appreciated

    Hi 74brianl,
    In my experience, the songs that are skipping may not have transferred over to your iPod correctly. I would advise you to uncheck the "Sync Music" checkbox, and apply the changes (so there is ultimately no music syncing to your iPhone).
    Once you have done that, recheck the "Sync Music" checkbox, and apply the changes once more. This will instruct iTunes to completely remove all music from your iPod, and then copy the files once more. If you have a large amount of music, this initial sync may take a while.
    If the above does not resolve your issue, see the following articles:
    iPhone and iPod touch: Songs or other audio content are skipped during playback
    http://support.apple.com/kb/TS3159
    Troubleshooting songs that skip
    http://support.apple.com/kb/TS3217
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  • HT1296 I recently purchased songs from my iphone.  All good...  But I then went to put them on my ipod touch.  They seemed to have downloaded but the songs wont play and the song title/the text, appears in a grey colour.

    I recently purchased songs from my iphone.  All good...  But I then went to put them on my ipod touch.  They seemed to have downloaded but the songs wont play and the song title/the text, appears in a grey colour and there is a downlaod symbol in front of the song title.  what do i do next??  They play on my iphone and from the itunes library but not from my ipod touch.

    If the songs are still on your ipod, make sure autosync is disabled in iTunes on your computer, connect and right click on it in the device list, then choose "transfer purchases" to copy all bought media and apps from your ipod to your computer.
    If the songs are not on your computer and got deleted from your ipod as well, you can't get them back, unless you have a backup of your iTunes library as part of your computer backup.

  • I recently purchased songs from itunes via my pc and I dont know how to get them onto my iphone? When I click the sync button it says I will lose all the music currently on my iphone.. Help :(

    I recently purchased songs from itunes via my pc and I dont know how to get them onto my iphone? When I click the sync button it says I will lose all the music currently on my iphone.. Help

    If you're syncing with a different iTunes library than the one you previously synced with, then there is no way around it. You're gonna loose the old data. The only way round it would be to make sure that all the music files on your iPhone is also in your iTunes library. If you still have access to the computer with the old library, you could copy the files on to an external harddrive, and then import them into your new iTunes library.
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  • Song wont play even after purchase.

    song wont play after purchase from itunes nor the album cover picture wont show need help!!

    You might have a bad download. Contact the iTunes Store support and see if you can download the song again.
    The email form is at the bottom of this page:
    http://www.apple.com/support/itunes/store/songs/

  • SONG WONT PLAY ON ITUNES

    on march 24th i believe or recently i purchased the new KIP MOORE CD. and it is amazing. and been listening to it non stop ever since. well just last night when i was listening to the cd on my ipod i realized the first song kept getting skipped. so when i got home i got on itunes and clicked it. the pop up came up saying you are not authorized to play this song. so i signed in. and it tells me that i my computer is already autherized. and skips to the next song. so i was reading and i read to deauthorized everything i did that. and still same thing. so what do i need to do now. is there some way to fix this. ... now i did download it last night to my laptop. and it plays but on my iPod and main computer the song wont play at all. wont even burn to a cd to listening to it.. please help me. i wouldnt mind if it was a song that sucked but it is an amazing song. thanks.

    ap, have you moved the song files on your computer that have the exclamation point next to them? Try playing them in iTunes and see if a window doesn't come up asking you to locate the file. Also, there might be something wrong with the song file that is keeping iTunes from syncing it to your iPod. Do all these songs have something in common that you might recognize?
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