My redemption code for Adobe Acrobat XI is not working. What do I do?

My redemption code for Adobe Acrobat XI is not working. What do I do?

Have you tried the steps listed here?
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html

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    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

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    start here, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
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