My redemption code for OS X Mountain Lion does not work. It claims it is not a valid code.

I purchased my MacBook Pro on August 2nd and it did not have the new software installed. I went to the website to redeem my code but everytime I tried to redeem the code in the App Store it said it was invalid. I e-mailed Apple back for a new redemption code and the same thing happened. Both of the content codes are not valid. Am I doing something wrong?

I thinks so. You get 2 emails. You use the code from the one to unlock the redeem code from the other, then you enter that unlocked code into the redeem field.

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