My redemption code says inactive but i just purchashed today help???

can somebody PLEASE help me install my photoshop. my redemption code comes back as inactive. i live an hour away from the walmart i purchased it at so i would prefer to be able to resolve this from home. How can I retrieve my serial number?

See if anything here helps, and definitely try the validation link on that page, which often works when the one in your receipt doesn't:
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

Similar Messages

  • Redemption code says inactive, bought package yesterday

    A few questions here about photoshop elements 10 / premiere elements 10.
    I bought Adobe Photoshop Elements 10 / Adobe Premiere Elements 10 combo pack. Came home excited for new software and I had to go online to get a serial number. No big deal, takes 5 seconds. After all, this couldn't possibly be harder than getting an E-book onto a Kobo... So I enter the redemption code with the re-captcha. BOOM "redemption code is inactive. Please contact Adobe customer support." How may I ask do I do that? Any numbers? Yup it turns out after 3 minutes of searching, so I call it. Aaaaand now they say I can't have free support for a $150 program because it's "Elements". Talk about a catch 22.
    1) What does inactive mean? Does this mean the Authorized Adobe Reseller did not scan it out correctly? Did the product sit too long on the shelf? Did someone try to use the code and it no longer works? No clue here, and no information given to resolve it other than "contact Adobe support".
    2) If the retailer serial number on the box (not the upc) matches up with the serial number on the sales receipt, did it ring up correctly?
    3) Or should I get a full refund and get another copy from a different location?
    I have already done the steps in the following page with no result: http://helpx.adobe.com/photoshop-elements/kb/serial-number-retrieval-process-faq.html
    I would call support again (probably to no avail) but I work and sleep during their hours with no substantial time to call and be on hold for 45 minutes (increasing my cell phone bill...). Does customer support have an email if this cannot be resolved instantly via telephone?
    Edit: I looked at the serial number on the box and the one on the ticket. They differ by ONE digit. This could have something to do with it. I will update to help others with the same issue when I get a resolution.

    Use this Web site for customer support issues:
    http://www.adobe.com/support/contact/
    After selecting the appropriate Help topic, you can usually initiate an on-line chat session to resolve the problem.
    Ken

  • Redemption code says inactivated, but store claims it was

    What are my next steps?  I purchased photoshop elements 12 yesterday at Best Buy and am stuck at the redemption code.  Thanks for your information!

    I appreciate your response - but I have circled around with that and double checked the numbers/letters, etc.  I have returned this to Best Buy and they exchanged for a whole new package - same problem.  I guess I will be returning this and giving up - since I can't find a link to customer support beyond this forum.  Really disappointed in this...

  • Typed in Redemption code says it's invalid but confirmed 4 times it is correct

    Typed in Redemption code says it's invalid but confirmed 4 times it is correct

    Present your findings to whomever sold you the code. They need to provide you with one that works properly.

  • I have redemption code from 500px but it does't work because of country of account doesn't match the country of the code  , they gave me another one and does't work also because something is wrong and try again?

    I have redemption code from 500px but it does’t work because of country of account doesn't match the country of the code  , they gave me another one and does’t work also because something is wrong and try again?

    creative cloud abo from 500px does not work with german Adobe ID!! What can I do? has the email address for 500px (for anyone else reading this message) and a note saying that 500px has a fix... so you might try writing to 500px again

  • I have photoshop elements 11 installed on my desktop pc, I want to install it on my laptop as well, I read that it can be installed on two systems, but I get a message taht the redemption code has been used by another ID, please help

    I have photoshop elements 11 installed on my desktop pc, I want to install it on my laptop as well, I read that it can be installed on two systems, but I get a message taht the redemption code has been used by another ID, please help

    A redemption code can only be redeemed once.  It is used to acquire a serial number. The serial number is what you need to activate the installed software.  If you did not keep the serial number when you first installed, you might still be able to find it in your Adobe account online if you registered the software.

  • I cant connect my i phone 4 to my sony vaio laptop via bluetooth  i am  having problem can any one help me how can i connect my i phone 4 to my laptop using bluetooth i tried to paired but it just doesnt work help me pls!!

    i cant connect my i phone 4 to my sony vaio laptop via bluetooth  i am  having problem can any one help me how can i connect my i phone 4 to my laptop using bluetooth i tried to paired but it just doesnt work help me pls!!

    Unless you're trying to tether your phone to your computer or create a personal hotspot, it won't pair with your computer by bluetooth. File transfer by bluetooth is not supported. So, you can quit trying unless you're trying to tether.

  • It says my redemption code is invalid. I just bought it and verified with the bookstore that they activated this UPC at the register.

    Can anyone help me?

    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    If that document does not help, Start Here  If after selecting relevant responses you are unable to find a solution, choose "Still need help? Contact us." and the chat contact option.

  • Got free redemption code for ML but no password to unlock the document

    How long it will take to receive the password to unlock the redemption code document, I received my code after 7 dats from apple but still can't open it without the password. Does anyone have a clue?

    Your best bet would be to call Apple support.  I don't think there's much help fellow users can give you with this problem.

  • My redemption code says it's invalid??

    My redemption code on the brand new product says it's invalid?

    See if this helps:
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • I entered the redemption code awhile ago but can't find the serial number. how do I get it now?

    I entered the redemption code awhile ago and can not find the serial number. I need to reload the bought program but need the serial number. Any ideas?@

    Direct Updates
    https://www.adobe.com/downloads/updates/
    If you happen to own a Windows machine you might be able to get the serial number by running Belarc Advisor
    http://www.belarc.com/free_download.html

  • Redeem redemption code is finished but no serial number

    I have activated my membership with a redemption code. After that, the webpage has been closed so the next steps haven't been done. I can't do it again because the code is already been used once. I still need a serial number to use the software. What should I do?

    I assume that by "membership" you mean it is a CC subscription.
    If yes: CC does not need serial number, you just need to download the CC & activate it with the Adobe ID with which you have redeemed the code.
    CC  mostly asks for serial number if:
    1. There is no CC registered to the ID with which you had signed.
    2. There are entries of Adobe in Host files of the computer.
    3. The activation count has increased.
    Please refer to:
    Creative Cloud applications ask for serial number
    Re: Invalid serial number?
    Regards
    Rajshree

  • What to do if redemption code says used?

    Who should I contact if after I receive my free redemption code for mtn. lion I am told redemption code has been used?

    Launch the MAS, login, OPTION-click the Purchases tab, and you should be able to DL it again.

  • Post code says Yes, but line says no...

    Well title says it all really.
    Postcode says I can get bt infinity (BH24 1JH), but phone number says otherwise.
    I am guessing this is a recycled number as it only got connected today and I have already recieved half a dozen annoying phone calls from automated machines.
    Is it possible that it takes a few days for a new line to appear in the fibre checker?
    Matt
    Solved!
    Go to Solution.

    I have found that some 'rogue' Companies do not subscribe to TPS 'rules and recommendation' and you still get calls from them.
    I have a policy - if the Caller Display is showing a number I do not recognise, or says 'Withheld' I pick up the phone and in a fairly stern voice say 'Good afternoon. Who is calling?'   If they do not answer the question, or ask "is that Mr So-and-So" I once more, very sternly say that I will respond to their questions when they have identified themselves.
    Most do then say who they are at which point I again sternly, (if they are soliciting business etc.) advise that as my line is listed with TPS they are acting contrary to acceptable rules and further calls from them will result in an official complaint. Most apologise and say they have removed my details from their database.  (Maybe and maybe not!)
    There is an issue if the incoming call says 'International' as such Callers are not bound by UK rules regarding TPS HOWEVER there is no harm in telling them that they are acting contrary to UK Regulations and that usually stops them.
    Just wish there was a useful way of stopping text messages telling me the caller is anxious to assist me further with my PPI Claim and/or the accident I had recently - when neither apply.
    The advice I had was not to even send back 'STOP' as a text message as it just confirms you exist and you will probably get more.
    The advantages and disadvantages of technology.
    I suppose even in the days when communication was  by Pigeon you sometimes had a message you did not want from up on high!!

  • My printer code says expired but same code continues to print from new printer photosmart 7510

    Question is in subject heading. I see no way to get new printer code

    Hello VMB,
    In order to print a new printer code you must disable Web Services and re-enable it. Some printers have this option as 'Restore Factory Defaults" on the Web Services Menu. Once you have enabled Web Services it contacts the server for a new code that you can use to register your printer on ePrintCenter.
    Hope this helps.
    If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
    Although I work for HP, my posts and replies are my own opinion and not those of HP.

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