My redemption code says it's invalid??

My redemption code on the brand new product says it's invalid?

See if this helps:
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

Similar Messages

  • Typed in Redemption code says it's invalid but confirmed 4 times it is correct

    Typed in Redemption code says it's invalid but confirmed 4 times it is correct

    Present your findings to whomever sold you the code. They need to provide you with one that works properly.

  • Redemption code comes back as invalid as I try to install Photoshop/Premiere Elements 11.

    I bought a sealed copy of Photoshop/Premiere Elements 11 less than a year ago.  I just got around to installing it.  However, when I come to the screen where I need to put in the Serial number, I see that I need to first use a redemption code to get the serial number from Adobe.  When I put in that redemption code, I get a response that the redemption code is invalid.  Considering I paid around US $80 for this and am now wanting to use it, I'm a bit disappointed to say the least.  How can I get Adobe to recognize my redemption code and give me a serial number?  Is there somewhere else I need to be looking for a serial number?  Any help would be appreciated.
    Thanks.

    make sure you're using the correct number in the correct location:  Redemption Code Help
    https://redeem.licenses.adobe.com/getserial

  • Redemption code says inactive, bought package yesterday

    A few questions here about photoshop elements 10 / premiere elements 10.
    I bought Adobe Photoshop Elements 10 / Adobe Premiere Elements 10 combo pack. Came home excited for new software and I had to go online to get a serial number. No big deal, takes 5 seconds. After all, this couldn't possibly be harder than getting an E-book onto a Kobo... So I enter the redemption code with the re-captcha. BOOM "redemption code is inactive. Please contact Adobe customer support." How may I ask do I do that? Any numbers? Yup it turns out after 3 minutes of searching, so I call it. Aaaaand now they say I can't have free support for a $150 program because it's "Elements". Talk about a catch 22.
    1) What does inactive mean? Does this mean the Authorized Adobe Reseller did not scan it out correctly? Did the product sit too long on the shelf? Did someone try to use the code and it no longer works? No clue here, and no information given to resolve it other than "contact Adobe support".
    2) If the retailer serial number on the box (not the upc) matches up with the serial number on the sales receipt, did it ring up correctly?
    3) Or should I get a full refund and get another copy from a different location?
    I have already done the steps in the following page with no result: http://helpx.adobe.com/photoshop-elements/kb/serial-number-retrieval-process-faq.html
    I would call support again (probably to no avail) but I work and sleep during their hours with no substantial time to call and be on hold for 45 minutes (increasing my cell phone bill...). Does customer support have an email if this cannot be resolved instantly via telephone?
    Edit: I looked at the serial number on the box and the one on the ticket. They differ by ONE digit. This could have something to do with it. I will update to help others with the same issue when I get a resolution.

    Use this Web site for customer support issues:
    http://www.adobe.com/support/contact/
    After selecting the appropriate Help topic, you can usually initiate an on-line chat session to resolve the problem.
    Ken

  • Trying to install photoshop cs6 purchased last christmas for wife on a MAC and the redemption code is coming up invalid. Tried to enter it case sensitive as well with same result.  Is there a timeline to install this after purchase?

    Any help is appreciated thanks!

    I'm not sure.  It was from a dept store out the box. 
    Inside is a little black card with the redemption code.
    Front of box says Adobe Photoshop CS6 MAC OS.

  • I just purchased photoshop elements 12 from Best Buy. Followed instructions and triple checked the redemption code I entered. Invalid???

    Trying to install new elements 12. The Redemption Code that came in package is INVALID. Please help!

    I have a similar issue with Photoshop CS6.  The site would not give me the serial number when I provided the Redemption Code. It said I didn't need a serial number, just install/download the software.   The install process requires the serial number.  I ended up in chat. Apparently they have retrieved my serial number and I should now be able to sign into my Adobe account and retrieve it.  The catch is that they said it could take up to 24 hours to show up for me.  So I have lost the day now. 
    So my suggestion is to go to the customer support chat function.  Maybe your results will be a bit more timely than mine.

  • Redemption code says inactivated, but store claims it was

    What are my next steps?  I purchased photoshop elements 12 yesterday at Best Buy and am stuck at the redemption code.  Thanks for your information!

    I appreciate your response - but I have circled around with that and double checked the numbers/letters, etc.  I have returned this to Best Buy and they exchanged for a whole new package - same problem.  I guess I will be returning this and giving up - since I can't find a link to customer support beyond this forum.  Really disappointed in this...

  • My redemption code says inactive but i just purchashed today help???

    can somebody PLEASE help me install my photoshop. my redemption code comes back as inactive. i live an hour away from the walmart i purchased it at so i would prefer to be able to resolve this from home. How can I retrieve my serial number?

    See if anything here helps, and definitely try the validation link on that page, which often works when the one in your receipt doesn't:
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • What to do if redemption code says used?

    Who should I contact if after I receive my free redemption code for mtn. lion I am told redemption code has been used?

    Launch the MAS, login, OPTION-click the Purchases tab, and you should be able to DL it again.

  • Entered redemption number and was told invalid?

    Trying to retrieve serial number for adobe elements 13 & adobe premiere elements 13....inputted redemption code and was told invalid?

    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • I bought Adobe Photoshop Elements 13 from wal mart today, and when i go to type in my redemption code to get my serial number it says my redemption code is invalid? and yes i have done it with caps and without caps, ive tried everything and I dont know wh

    I bought Adobe Photoshop Elements 13 from wal mart today, and when i go to type in my redemption code to get my serial number it says my redemption code is invalid? and yes i have done it with caps and without caps, ive tried everything and I dont know what to do anymore. I know its non returnable once opened and the package wasnt tampered with when I bought it. im at a loss on what to do

    Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    -and https://forums.adobe.com/thread/1572504
    Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • I bought Photoshop Elements 12 and I cannot install it..It says invalid serial number and says invalid Redemption Code

    I bought Photoshop Elements 12 and I cannot install it..It says invalid serial number and says invalid Redemption Code when I try that way.  I need the program and because I have opened the box it can't be returned to the store.  I have over $100 tied up in this product that I can't use.  Someone said install the free trial version...Ok, I did...but it is just a 30 day trial and I want the full version of the product I paid for!! So how do I get a valid serial number?  The serial number on the box and the redemption code card both come up as invalid.  Not a very happy customer right now!!

    You will need to contact Adobe Support by chat or by phone.
    Serial number and activation support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • HT5188 Nearly every time I buy a VPP app and download the spreadsheet there are multiple redemption codes that say that they are invalid!  HOW can a code I am getting directly from apple be invalid!!!!!!!!  Seems like your system has A LOT of flaws.

    Nearly every time I buy a VPP app and download the spreadsheet there are multiple redemption codes that say that they are invalid!  HOW can a code I am getting directly from apple be invalid!!!!!!!!  Seems like your system has A LOT of flaws.

    I have taken it back to the Apple store genius bar, but they say they don't see anything wrong. Well unless you use it all day and experience the problems when they happen, you wont see anything wrong. But there are lots wrong with it. But this would be the same store as I purchased the phone. And they backed up my old Iphone 4, but were not able to get anything to load back onto my new phone. So, I lost pretty much everything. But over time, some of my contacts have started showing up, although i am still missing over 800 of them.

  • I have recently bought Photoshop Elements. It has a redemption code on a seperate card but when I enter the code it says it's invalid.

    I have recently bought Photoshop Elements. It has a redemption code on a separate card but when I enter the code it says it's invalid.

    Where are you entering the redemption code?
    Try Redemption Code Help

  • When i type my redemption code in, it keeps saying that it is invalid. i have tried typing it in upp

    When i type my redemption code in, it keeps saying that it is invalid. I have tried it in upper and lower case

    http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html

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