My registered product does not show in my account

Question

I installed Acrobat XI Pro upgrade using the vendor supplied serial number and also registered the product. When I look at my onlibe account the product is not listed, and when I try to add it with the supplied SN, I am told to enter a valid SN.
How do I add the product to my account?

Answer 1

For whatever it's worth, I've had the same "problem."  I recently purchased PS Elements 12 through Amazon.  I installed it onto a new Windows 7 64 bit desktop from the Adobe DVD provided.  (There were no prior Photoshop installations on the machine, trial versions or otherwise.)  I entered the serial number enclosed in the product box during the initial set-up process.    When I opened the program for the first time after completing the set-up and rebooting, the Welcome screen advised me to register my product.  I had to first create an ID on Adobe to do so.   Once that was done, I followed the instructions under Your Registered Products to add Photoshop Elements 12, using the same product serial number entered previously.  The site accepted it, recognizing what the product was from the number.  A note advised me that the products list could take up to 30 minutes to update.  When I checked back a couple of hours later, however, it still showed that I have no registered products. I have repeated the registration drill twice with the same results.  Now, a couple of days later, it still shows I have no registered Adobe products. 
Apparently my PS Elements 12 is properly activated, though you'd certainly never know that from looking at any of the info screens online or from anything that's displayed inside the open program itself.  I'm guessing that online activation and registration must be two entirely different things.  The program itself appears to be running flawlessly. 
One thing I've picked up on from this is the importance of keeping a backup copy of your product serial number in a safe place.   You're probably not going to be able to log onto the Adobe site and recover from there later, if it happens to get lost.