My Remove DVR stopped working out of the blue - been great for months!

I tried to use Remote DVR via web and my phone today and both didn't work so I tried the diagnostics on the STB (7216) and everything passes except Remote DVR which now says "FAILED". When I hit ok for more info, it just says Check cable which is useless.
I haven't changed anything on my side or network. My Actiontec router can connect to the internet fine and the EPG, Widget servers work fine. 
Any ideas if this is a temporary outage or something? I've never seen "failed" in the self diagnostics, it always used to say "Listener 2 started" so this new to me.
Can someone please help? I've tried rebooting the STB a few times without success. Thanks in advance.

Hey do us a favor unplug the power cord for the router and STB for 30secs make sure you plug back in the router first then the STB please send us a private msg with the serial# of the STB
Ron
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

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