MY REMPLACED IPHONE 5 IS NOT UNLOCKED

send my factory unlocked iphone for repair and they sent me one which does not accept my nano simcard

Thats correct nothing is stored on the sim card.

Similar Messages

  • Iphone 4 will not unlock but the same portion of the screen is active using SMS or any other feature.

    Iphone 4 will not unlock but the same portion of the screen is active using SMS or any other feature. What is the issue?

    It won't recognise it at all, but luckily I backed up very recently.
    I've booked an appointment with an Apple store who promise a working iPhone within 10 minutes of your appointment, whether fixed or a brand new iPhone.
    Thank you both for your suggestions. I'll leave the question unanswered incase people have any other suggestions or similar issues.
    Cheers.

  • HT1430 my iphone 4 will not unlock

    My iphone 4 will not unlock. It switches on, accepts the code then says 'unlocking please wait' but does not unlock.

    Try a reset. Hold Sleep/Wake button and Home button down until Apple logo appears. No date will be lost.

  • My iphone 4 will not unlock when I press the home button, I have to alternate between the home and off button multiple times before my home scree will appear

    My iphone 4 will not unlock when I press the home button, I have to alternate between the home and off button multiple times before my home scree will appear....please help!!!???

    Do a reset
    Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data

  • IPhone 6 will not unlock

    I cannot unlock my iphone 6 with my passcode. I rebooted it so it will not use my thumbprint.
    what should I do?

    You will have to restore the phone: http://support.apple.com/en-us/HT204306
    ~Lyssa

  • Re-booted/restored water damaged iphone 5s, will not unlock or turn off.

    my mom recently had dropped her phone in the toilet (she didn't use it yet) and she quickly took it out of the water. We then put in rice overnight, and i rebooted it and restored it after a couple of hours this morning. But now the screen isn't responding to unlocking it or even letting me turn it off. I know that going to my phone service provider is a option one and they can give her a new phone, but is there another way to fix it before going to my service provider? 
    fyi, my mom has had her phone for two weeks, so the phone is still brand new...

    Water damage voids your warranty.
    If your iPod Touch, iPhone, or iPad is Broken
    Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
    ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
    You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
    You will find respective repair costs in the appropriate link:
    iPod Service Support and Costs
    iPhone Service Support and Costs
    iPad Service Support and Costs
    There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
    1. iResq or Google for others.
    2. Buy and replace screen yourself: iFixit

  • My IPhone 4S is not unlocked by SFR. Can somebody provide me the email id of SFR to escalate this problem?

    Hello,
    I purchased a IPhone 4S from SFR and after completing three months, requested them to unlock my phone. They have sent me a mail that my phone is unlocked but actually it is not. I called the customer care of Apple to confirm that they have not received any request for unlocking my mobile. I am calling SFR customer care every week to solve this problem, but there is no response from their side.
    Could somebody provide me the email ID of SFR service client Director to escalte this problem?
    Thanks in advance.
    Regards,
    Adarsh

    Did you use the online process here?
    http://assistance.sfr.fr/mobile_support/telephone/desimlockage-iphone/fc-3231-71 405
    You will need to log into your SFR account and provide your 4S' IMEI and some other info.
    This will get you a confirmation message and the unlock codes a while later.
    Hope that helps

  • HT4528 IPhone 5C will not unlock. The screen is none responcive to touch

    IPhone will not unlock

    Restart the phone by holding down the lock and home button until you see the apple symbol, if that doesn't work please take it to your local Apple Store

  • Iphone 4s is not unlocking

    can any one help to solve the issue of my iphone 4S ...recently not unlocking

    Also I should mention that Apple said it is a hardware issue, but a software issue.

  • My Iphone 3g will not unlock if its been locked for too long

    just as the title says and all these issues too....
    Whenever my phone is locked for too long it will not respond to any button presses. the only way i can get it out of that is if i hard reboot it but happens again afterwards. the only way to keep it from not acting like that is to keep it plugged in constantly.  also if i try to shut it off normally it will power on by itself right after its shut off.  ive tried to do a full restore in recovery mode and that didnt even solve the problem.  any ideas?

    Anyone? C'mom, I know some of you techie type folks know how to fix this!

  • I connected my iphone 4s that i unlocked for t-mobile. I plugged it into itunes, and it asked me to update to ios6. I accepted the download and update button. it told me it needed 8 hours. i closed my laptop. not shut down. i opened and it wants restorin?

    I connected my iphone 4s that I unlocked for t-mobile. I plugged it into itunes, and it asked me to update to ios6. I accepted the download and update button. It told me it needed 8 hours. I closed my laptop, not shut down. I re-opened the laptop a few hours later, and it wants restoring?? Whats going on?! i want my iphone back! PLEASE HELP. I'M LOST!!! (I synced my iphone to my computer if that helps at all).

    Yes, and, I try to restore. I have the T-Mobile sim card in it just to clarify. It will not let me get passed that, it does not accept the t-mobile sim card. i tried restoring it using wifi, cellular, and i cant get i tunes. I am scared that if i take the tmobile sim card out and put the at&t one in just to complete the restoration process that the iphone will lock again and not read the tmobile sim card, then all my hard work has gone for nothing. ( this whole process was caused by me trying wanting to empty my pictures onto my computer because i did not have any storage space left). <--- that may not be as important, but i included it just because.

  • Why is T-Mobile contract-free iPhone 6  not unlocked , showing * SIM not Valid* erorr outside of US?

    Just before Christmas I purchased my iPhone 6 64 at full-price from the Stonebriar Apple Store, TX. At the time of purchase, I indicated several times that I want to use my phone outside of US and Apple Store representative assured  me that my only option was  T-Mobile contract-free iPhone which came   totally unlocked and I would be able to use it internationally with no problem. I used my phone about 3 weeks in US with my prepaid AT&T SIM card without any problems and I was the happiest with my purchase but since I came back to my country my biggest nightmare has started : Just arrived at airport trying to use my local SIM, I faced the *SIM not valid* message due to a *Activation Policy*. My awful experience just started with both my family and I had the most frustrating time trying to find each other at airport. The next day when I called Apple care and explained the situation the adviser told me that although I bought the phone contract-free, my phone is now locked to AT&T and I had to contact them. I contacted AT&T several times spending countless hours to explain the situation and I spoke to near 9 different people including a manager ; at first they did not even believe me and they told me that it is impossible for AT&T to just block ppl's phones just because they activated their phone with their SIM -and it is totally making sense- but I insisted that Apple Care told me that my phone is locked by them and this is evident from their system. Anyway, one of them suggested me to request unlock my device via ATT website and I waited 4 days for their response till I received the denial because according to their record I used my prepaid service less than 6 months and I am not eligible for unlock request!!! Angry me called them again and after being on the line more that one hour, the adviser told me that my phone is not locked by them and it is actually Mercury who did this and they are the one that I had to call - at that moment I remembered that the night before I just tried my T-mobile SIM in my phone for few seconds to see what would happen and that's it - no service no activation ! When I called Apple this time and after speaking with at least 3 different pple, they told me that their system is  actually unable to show which carrier has locked the device and they could only see which SIM card is the last one used in the phone  and the problem is merely because of a latent Activation Policy  that some iPhones can be used only in US and nowhere else and in US you may use it with different carriers but it does not mean that the phone is unlocked, and my only option is to contact the Apple Store I made my purchase to see whether they can(!! it is up to them to do it, they can easily say they can not) exchange the phone or not ! I told them that it is impossible for me to go there because I will not come back to US in next 9 months and I do not have access to any apple stores in my country, but this is the only thing that they could do , to say that they were sorry for the inconvenience.
    The sad part of story is that after waiting 2 weeks without phone and  spending more than 100$ to make international phone calls, this is the only answer they had for me. It is very hard for me to believe that Apple does not have any control over their own Activation Policy  and for some one with my situation they are completely clueless.   Apart from being  frustrated, I am very disappointed with Apple and their costumer care because the advisers seemed very confusing or maybe they themselves were confused even more ! It is very abusive and it is like that I am robbed almost 1000$. Please help if you have the same experience or if you suggest that it is a good idea to file a complaint !

    I managed to chat with an Apple Online Store representative, and he assured me that if purchased online it's completely unlocked from day 1...
    So i guess that counts as official confirmation.
    I'm still worried though, something is not right with all this contradicting information, or it's probably just marketing!
    I know they are in the business of making profit and I myself work in an Apple related business, but i have to stress that there are moral and freedom-of-market issues with locked phones, they really are illegal in many countries (correct if you ask me).
    Locked phones paid full price is troll, really makes no sense at all!

  • HT5163 my iphone 4s is unlock to orange uk ileft orange gon to tesco o2 because i left will not unlock it will you ulock

    hi my iphone 4s is unlock to orange uk i left orange gon to tesco o2 i  have unlock sim but orange will not unlock my phone because i left will you unlock it for me
    <Personal Information Edited By Host>

    Apple does not unlock iPhones - only the carrier to which the iPhone is
    locked can initiate the unlock. You will have to work with Orange UK to
    get your iPhone unlocked and there is no other legitimate way to get the
    iPhone unlocked. 
    Enjoy the spam the spiders will send you - not wise to put your email
    in a public forum. Same for publishing your phone number.
    Forum etiquette is that your question will be answered
    in the forum and not emailed to you. That procedure is used so that someone
    else searching for the same problem will see any responses here while
    they would not see anything emailed to you.

  • HT201328 ATT approved to unlock my iphone 4s but it was still not unlock??????

    ATT approved to unlock my iphone but why the phone is not unlock?
    IMEI Number
    013061002674189
    Request Date/Time
    03/14/2014 10:05 AM
    Request Number
    9819993
    Current Status
    ATT Mobile Device Unlock Approved

    If AT&T has approved the unlocking, you must follow the steps precisely as given in the article you reference, http://support.apple.com/kb/HT5014 for the unlocking to occur.

  • Hello I would like to unlock my iphone 4s because it has not unlocked and I use it on other networks if there is such a possibility I greet

    Hello I would like to unlock my iphone 4s because it has not unlocked and I use it on other networks if there is such a possibility I greet

    You need to contact the network provider to which the phone is locked. No-one else can do it for you.

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