My rentals auto-delete when trying to play them on ipad! (they were not expired)

I had 5 rented movies on my iPad which were recently rented. However when I try playing them, they disappear from the iPad! I don't know who I can contact for this! Is iTunes to reclaim the movies I wanted to see? Do I try an iPad forum? I think it mauy be a glitch on with the videos app. Ever since I updated it, it's been glitching on the sequence of TV Shows and screwing up the rentals.

Hello there, caior.
The following Knowledge Base article reviews how to report issues with your purchases:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro

Similar Messages

I downloaded some tv episodes and wheni tried to play them they wouldn't work.

I down loaded some tv episodes last night and when I tried to play them (after they were fully downloaded) all that showed was a black screen and no sound. Im thinking they may have downloaded wrong and I might need to re-download, except I dont know how to do that without having to buy them again. so could you please tell me how to fix this porblem or re-download my tv shows?

Contact iTunes and explain what happened and request a redownload.
How to report an issue with Your iTunes Store purchase

Songs in my iTunes Library are being skipped when trying to play them

Hello,
Would anyone know why I can't play any of my songs listed in my iTunes Library? All of the songs are in the cloud.
When I try to play a song it will jump over to the next one in the list and jump over and over again without playing any of the songs listed.
Thx,
Bruno

You can't. If you don't have access to that ID, delete them and then download them from yours; this may require repurchasing them.
(93948)

Slow response when trying to play music on iPad 2

When I try and play music on my iPad 2 the response is now really, really slow..I have recently downloaded ios7 so not sure if that is the problem...has anyone else had this happen and if so what did you do to resolve the issue?

Hi angela dfromtx,
When tracks in iTunes display a it means the file cannot be located; it may have been moved or deleted. You'll have to locate the file manually if it is still available. For more information refer to the following article:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Alternatively, if your media was downloaded from the iTunes Store, you may be able to download it again free of charge:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks,
Matt M.

I have tried to send numerous crash reports when trying to play some games but it will not let me send report

candy crush will not work at all now and just shows crash report but will not let me send this and i am having a lot of plugins on lots of the game sites

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the
'''<Shift ''(Mac Options)'' >''' key, and then starting Firefox.
In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not
have '''BP''' in front of the numbers, click it and select '''Submit'''.
Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and
'''copy''' them. Now go to the reply box below and '''paste''' them in.
While still in save mode, try your game. Is there still a problem?

Deleted all the files on my phone and they were not backed up. some were on my phone some on my Sims carda

All my files were deleted some were on my Sims card others on my phone. Please help

Oh no, groovejellybeans. I know how important it is to retrieve your files. SIM cards are used for network services and hold a very small amount of data. Do you have a Micro SD card (memory card) in your phone? What steps did you take that deleted your files? Have you checked www.vzw.com/verizoncloud to see if any files were stored there?
JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

So yesterday i updated to ios 8.2 and all of my pictures and notes and whatnot got deleted. i want to get them back because they were important but i dont know how . can someone please help me?

so yesterday i updated to ios 8.0.2 and i lost all of my pictures and notes and whatnot and i dont think i have them saved on my icloud or anything , the pictures and notes were really important to me but i have no idea how to get them back . can someone please help me ?

Well, if you updated to 8.2, then you are living in a different world than the rest of us. 8.1 was just released on Monday.
Do you not have an iCloud or iTunes backup that you can restore to? Have you not been importing your photos to a photo library on your computer?
Maybe you could start from the beginning and we can see if we can help. If you had to restore your device, and you have absolutely no backups, then, I'm afraid you are out of luck. However, if you have backups, or if you have been importing your photos on a regular basis, then probably most of your stuff can be recovered.
GB

X crashes when trying to play video

When trying to play video with mplayer or vlc, X crashes (this only happened after the last batch of updates, a lot of libs but I don't know which ones)
[????????] x11 video output error: X11 request 132.19 failed with error code 11:
BadAlloc (insufficient resources for operation)
X Error of failed request: BadAlloc (insufficient resources for operation)
Major opcode of failed request: 132 (XVideo)
Minor opcode of failed request: 19 ()
Serial number of failed request: 82
Current serial number in output stream: 83
Last edited by hofa (2009-04-15 17:20:56)

this is my xorg.conf (driver is nvidia)...
Section "ServerLayout"
Identifier "Xorg Configured"
Screen 0 "Screen0" 0 0
InputDevice "Keyboard0" "CoreKeyboard"
# PS/2 Mouse not detected
# Serial Mouse not detected
InputDevice "USB Mouse" "CorePointer"
EndSection
Section "ServerFlags"
Option "AllowMouseOpenFail" "true"
Option "AutoAddDevices" "False"
EndSection
Section "Files"
ModulePath "/usr/lib/xorg/modules"
FontPath "/usr/share/fonts/misc:unscaled"
FontPath "/usr/share/fonts/misc"
FontPath "/usr/share/fonts/75dpi:unscaled"
FontPath "/usr/share/fonts/75dpi"
FontPath "/usr/share/fonts/100dpi:unscaled"
FontPath "/usr/share/fonts/100dpi"
FontPath "/usr/share/fonts/PEX"
# Additional fonts: Locale, Gimp, TTF...
FontPath "/usr/share/fonts/cyrillic"
# FontPath "/usr/share/lib/X11/fonts/latin2/75dpi"
# FontPath "/usr/share/lib/X11/fonts/latin2/100dpi"
# True type and type1 fonts are also handled via xftlib, see /etc/X11/XftConfig!
FontPath "/usr/share/fonts/Type1"
FontPath "/usr/share/fonts/ttf/western"
FontPath "/usr/share/fonts/ttf/decoratives"
FontPath "/usr/share/fonts/truetype"
FontPath "/usr/share/fonts/truetype/openoffice"
FontPath "/usr/share/fonts/truetype/ttf-bitstream-vera"
FontPath "/usr/share/fonts/latex-ttf-fonts"
FontPath "/usr/share/fonts/defoma/CID"
FontPath "/usr/share/fonts/defoma/TrueType"
EndSection
Section "Module"
Load "ddc" # ddc probing of monitor
Load "dbe"
Load "dri"
Load "extmod"
Load "glx"
Load "bitmap" # bitmap-fonts
Load "type1"
Load "freetype"
Load "record"
# Load "synaptics"
EndSection
Section "InputDevice"
Identifier "Keyboard0"
Driver "keyboard"
Option "CoreKeyboard"
Option "XkbRules" "xorg"
Option "XkbModel" "pc105"
Option "XkbLayout" "us"
Option "XkbVariant" "altgr-intl"
Option "XkbOptions" "lv3:ralt_switch"
EndSection
Section "InputDevice"
Identifier "Serial Mouse"
Driver "mouse"
Option "Protocol" "Microsoft"
Option "Device" "/dev/ttyS0"
Option "Emulate3Buttons" "true"
Option "Emulate3Timeout" "70"
Option "SendCoreEvents" "true"
EndSection
Section "InputDevice"
Identifier "PS/2 Mouse"
Driver "mouse"
Option "Protocol" "auto"
Option "ZAxisMapping" "4 5"
Option "Device" "/dev/psaux"
Option "Emulate3Buttons" "true"
Option "Emulate3Timeout" "70"
Option "SendCoreEvents" "true"
EndSection
Section "InputDevice"
Identifier "USB Mouse"
Driver "mouse"
Option "Device" "/dev/input/mice"
Option "SendCoreEvents" "true"
Option "Protocol" "IMPS/2"
Option "ZAxisMapping" "4 5"
Option "Buttons" "5"
EndSection
# Auto-generated by Archie mkxcfg
Section "Monitor"
Identifier "Monitor0"
Option "DPMS" "true"
Option "DPI" "96x96"
# HorizSync 28.0 - 78.0 # Warning: This may fry very old Monitors
HorizSync 28.0 - 96.0 # Warning: This may fry old Monitors
VertRefresh 50.0 - 75.0 # Very conservative. May flicker.
# VertRefresh 50.0 - 62.0 # Extreme conservative. Will flicker. TFT default.
# Default modes distilled from
# "VESA and Industry Standards and Guide for Computer Display Monitor
# Timing", version 1.0, revision 0.8, adopted September 17, 1998.
# $XFree86: xc/programs/Xserver/hw/xfree86/etc/vesamodes,v 1.4 1999/11/18 16:52:17 tsi Exp $
# 640x350 @ 85Hz (VESA) hsync: 37.9kHz
ModeLine "640x350" 31.5 640 672 736 832 350 382 385 445 +hsync -vsync
# 640x400 @ 85Hz (VESA) hsync: 37.9kHz
ModeLine "640x400" 31.5 640 672 736 832 400 401 404 445 -hsync +vsync
# 720x400 @ 85Hz (VESA) hsync: 37.9kHz
ModeLine "720x400" 35.5 720 756 828 936 400 401 404 446 -hsync +vsync
# 640x480 @ 60Hz (Industry standard) hsync: 31.5kHz
ModeLine "640x480" 25.2 640 656 752 800 480 490 492 525 -hsync -vsync
# 640x480 @ 72Hz (VESA) hsync: 37.9kHz
ModeLine "640x480" 31.5 640 664 704 832 480 489 491 520 -hsync -vsync
# 640x480 @ 75Hz (VESA) hsync: 37.5kHz
ModeLine "640x480" 31.5 640 656 720 840 480 481 484 500 -hsync -vsync
# 640x480 @ 85Hz (VESA) hsync: 43.3kHz
ModeLine "640x480" 36.0 640 696 752 832 480 481 484 509 -hsync -vsync
# 800x600 @ 56Hz (VESA) hsync: 35.2kHz
ModeLine "800x600" 36.0 800 824 896 1024 600 601 603 625 +hsync +vsync
# 800x600 @ 60Hz (VESA) hsync: 37.9kHz
ModeLine "800x600" 40.0 800 840 968 1056 600 601 605 628 +hsync +vsync
# 800x600 @ 72Hz (VESA) hsync: 48.1kHz
ModeLine "800x600" 50.0 800 856 976 1040 600 637 643 666 +hsync +vsync
# 800x600 @ 75Hz (VESA) hsync: 46.9kHz
ModeLine "800x600" 49.5 800 816 896 1056 600 601 604 625 +hsync +vsync
# 800x600 @ 85Hz (VESA) hsync: 53.7kHz
ModeLine "800x600" 56.3 800 832 896 1048 600 601 604 631 +hsync +vsync
# 1024x768i @ 43Hz (industry standard) hsync: 35.5kHz
ModeLine "1024x768" 44.9 1024 1032 1208 1264 768 768 776 817 +hsync +vsync Interlace
# 1024x768 @ 60Hz (VESA) hsync: 48.4kHz
ModeLine "1024x768" 65.0 1024 1048 1184 1344 768 771 777 806 -hsync -vsync
# 1024x768 @ 70Hz (VESA) hsync: 56.5kHz
ModeLine "1024x768" 75.0 1024 1048 1184 1328 768 771 777 806 -hsync -vsync
# 1024x768 @ 75Hz (VESA) hsync: 60.0kHz
ModeLine "1024x768" 78.8 1024 1040 1136 1312 768 769 772 800 +hsync +vsync
# 1024x768 @ 85Hz (VESA) hsync: 68.7kHz
ModeLine "1024x768" 94.5 1024 1072 1168 1376 768 769 772 808 +hsync +vsync
# 1152x864 @ 75Hz (VESA) hsync: 67.5kHz
ModeLine "1152x864" 108.0 1152 1216 1344 1600 864 865 868 900 +hsync +vsync
# 1280x960 @ 60Hz (VESA) hsync: 60.0kHz
ModeLine "1280x960" 108.0 1280 1376 1488 1800 960 961 964 1000 +hsync +vsync
# 1280x960 @ 85Hz (VESA) hsync: 85.9kHz
ModeLine "1280x960" 148.5 1280 1344 1504 1728 960 961 964 1011 +hsync +vsync
# 1280x1024 @ 60Hz (VESA) hsync: 64.0kHz
ModeLine "1280x1024" 108.0 1280 1328 1440 1688 1024 1025 1028 1066 +hsync +vsync
# 1280x1024 @ 75Hz (VESA) hsync: 80.0kHz
ModeLine "1280x1024" 135.0 1280 1296 1440 1688 1024 1025 1028 1066 +hsync +vsync
# 1280x1024 @ 85Hz (VESA) hsync: 91.1kHz
ModeLine "1280x1024" 157.5 1280 1344 1504 1728 1024 1025 1028 1072 +hsync +vsync
# 1600x1200 @ 60Hz (VESA) hsync: 75.0kHz
ModeLine "1600x1200" 162.0 1600 1664 1856 2160 1200 1201 1204 1250 +hsync +vsync
# 1600x1200 @ 65Hz (VESA) hsync: 81.3kHz
ModeLine "1600x1200" 175.5 1600 1664 1856 2160 1200 1201 1204 1250 +hsync +vsync
# 1600x1200 @ 70Hz (VESA) hsync: 87.5kHz
ModeLine "1600x1200" 189.0 1600 1664 1856 2160 1200 1201 1204 1250 +hsync +vsync
# 1600x1200 @ 75Hz (VESA) hsync: 93.8kHz
ModeLine "1600x1200" 202.5 1600 1664 1856 2160 1200 1201 1204 1250 +hsync +vsync
# 1600x1200 @ 85Hz (VESA) hsync: 106.3kHz
ModeLine "1600x1200" 229.5 1600 1664 1856 2160 1200 1201 1204 1250 +hsync +vsync
# 1792x1344 @ 60Hz (VESA) hsync: 83.6kHz
ModeLine "1792x1344" 204.8 1792 1920 2120 2448 1344 1345 1348 1394 -hsync +vsync
# 1792x1344 @ 75Hz (VESA) hsync: 106.3kHz
ModeLine "1792x1344" 261.0 1792 1888 2104 2456 1344 1345 1348 1417 -hsync +vsync
# 1856x1392 @ 60Hz (VESA) hsync: 86.3kHz
ModeLine "1856x1392" 218.3 1856 1952 2176 2528 1392 1393 1396 1439 -hsync +vsync
# 1856x1392 @ 75Hz (VESA) hsync: 112.5kHz
ModeLine "1856x1392" 288.0 1856 1984 2208 2560 1392 1393 1396 1500 -hsync +vsync
# 1920x1440 @ 60Hz (VESA) hsync: 90.0kHz
ModeLine "1920x1440" 234.0 1920 2048 2256 2600 1440 1441 1444 1500 -hsync +vsync
# 1920x1440 @ 75Hz (VESA) hsync: 112.5kHz
ModeLine "1920x1440" 297.0 1920 2064 2288 2640 1440 1441 1444 1500 -hsync +vsync
# Additional modelines
ModeLine "1800x1440" 230 1800 1896 2088 2392 1440 1441 1444 1490 +HSync +VSync
ModeLine "1800x1440" 250 1800 1896 2088 2392 1440 1441 1444 1490 +HSync +VSync
# Extended modelines with GTF timings
# 640x480 @ 100.00 Hz (GTF) hsync: 50.90 kHz; pclk: 43.16 MHz
ModeLine "640x480" 43.16 640 680 744 848 480 481 484 509 -HSync +Vsync
# 768x576 @ 60.00 Hz (GTF) hsync: 35.82 kHz; pclk: 34.96 MHz
ModeLine "768x576" 34.96 768 792 872 976 576 577 580 597 -HSync +Vsync
# 768x576 @ 72.00 Hz (GTF) hsync: 43.27 kHz; pclk: 42.93 MHz
ModeLine "768x576" 42.93 768 800 880 992 576 577 580 601 -HSync +Vsync
# 768x576 @ 75.00 Hz (GTF) hsync: 45.15 kHz; pclk: 45.51 MHz
ModeLine "768x576" 45.51 768 808 888 1008 576 577 580 602 -HSync +Vsync
# 768x576 @ 85.00 Hz (GTF) hsync: 51.42 kHz; pclk: 51.84 MHz
ModeLine "768x576" 51.84 768 808 888 1008 576 577 580 605 -HSync +Vsync
# 768x576 @ 100.00 Hz (GTF) hsync: 61.10 kHz; pclk: 62.57 MHz
ModeLine "768x576" 62.57 768 816 896 1024 576 577 580 611 -HSync +Vsync
# 800x600 @ 100.00 Hz (GTF) hsync: 63.60 kHz; pclk: 68.18 MHz
ModeLine "800x600" 68.18 800 848 936 1072 600 601 604 636 -HSync +Vsync
# 1024x768 @ 100.00 Hz (GTF) hsync: 81.40 kHz; pclk: 113.31 MHz
ModeLine "1024x768" 113.31 1024 1096 1208 1392 768 769 772 814 -HSync +Vsync
# 1152x864 @ 60.00 Hz (GTF) hsync: 53.70 kHz; pclk: 81.62 MHz
ModeLine "1152x864" 81.62 1152 1216 1336 1520 864 865 868 895 -HSync +Vsync
# 1152x864 @ 85.00 Hz (GTF) hsync: 77.10 kHz; pclk: 119.65 MHz
ModeLine "1152x864" 119.65 1152 1224 1352 1552 864 865 868 907 -HSync +Vsync
# 1152x864 @ 100.00 Hz (GTF) hsync: 91.50 kHz; pclk: 143.47 MHz
ModeLine "1152x864" 143.47 1152 1232 1360 1568 864 865 868 915 -HSync +Vsync
# 1280x960 @ 72.00 Hz (GTF) hsync: 72.07 kHz; pclk: 124.54 MHz
ModeLine "1280x960" 124.54 1280 1368 1504 1728 960 961 964 1001 -HSync +Vsync
# 1280x960 @ 75.00 Hz (GTF) hsync: 75.15 kHz; pclk: 129.86 MHz
ModeLine "1280x960" 129.86 1280 1368 1504 1728 960 961 964 1002 -HSync +Vsync
# 1280x960 @ 100.00 Hz (GTF) hsync: 101.70 kHz; pclk: 178.99 MHz
ModeLine "1280x960" 178.99 1280 1376 1520 1760 960 961 964 1017 -HSync +Vsync
# 1280x1024 @ 100.00 Hz (GTF) hsync: 108.50 kHz; pclk: 190.96 MHz
ModeLine "1280x1024" 190.96 1280 1376 1520 1760 1024 1025 1028 1085 -HSync +Vsync
# 1400x1050 @ 60.00 Hz (GTF) hsync: 65.22 kHz; pclk: 122.61 MHz
ModeLine "1400x1050" 122.61 1400 1488 1640 1880 1050 1051 1054 1087 -HSync +Vsync
# 1400x1050 @ 72.00 Hz (GTF) hsync: 78.77 kHz; pclk: 149.34 MHz
ModeLine "1400x1050" 149.34 1400 1496 1648 1896 1050 1051 1054 1094 -HSync +Vsync
# 1400x1050 @ 75.00 Hz (GTF) hsync: 82.20 kHz; pclk: 155.85 MHz
ModeLine "1400x1050" 155.85 1400 1496 1648 1896 1050 1051 1054 1096 -HSync +Vsync
# 1400x1050 @ 85.00 Hz (GTF) hsync: 93.76 kHz; pclk: 179.26 MHz
ModeLine "1400x1050" 179.26 1400 1504 1656 1912 1050 1051 1054 1103 -HSync +Vsync
# 1400x1050 @ 100.00 Hz (GTF) hsync: 111.20 kHz; pclk: 214.39 MHz
ModeLine "1400x1050" 214.39 1400 1512 1664 1928 1050 1051 1054 1112 -HSync +Vsync
# 1600x1200 @ 100.00 Hz (GTF) hsync: 127.10 kHz; pclk: 280.64 MHz
ModeLine "1600x1200" 280.64 1600 1728 1904 2208 1200 1201 1204 1271 -HSync +Vsync
EndSection
# Auto-generated by Archie mkxcfg
Section "Device"
Identifier "Card0"
Driver "nvidia"
VendorName "nVidia Corporation"
BoardName "GeForce Go 7900 GTX"
BusID "PCI:1:0:0"
EndSection
Section "Screen"
Identifier "Screen0"
Device "Card0"
Monitor "Monitor0"
DefaultColorDepth 24
SubSection "Display"
Depth 1
Modes "1024x768" "800x600" "640x480"
EndSubSection
SubSection "Display"
Depth 4
Modes "1024x768" "800x600" "640x480"
EndSubSection
SubSection "Display"
Depth 8
Modes "1024x768" "800x600" "640x480"
EndSubSection
SubSection "Display"
Depth 15
Modes "1024x768" "800x600" "640x480"
EndSubSection
SubSection "Display"
Depth 16
Modes "1024x768" "800x600" "640x480"
EndSubSection
SubSection "Display"
Depth 24
Modes "1920x1200" "800x600" "640x480"
EndSubSection
SubSection "Display"
Depth 32
Modes "1024x768" "800x600" "640x480"
EndSubSection
EndSection
Section "DRI"
Mode 0666
EndSection
...and the video output of mplayer is xv

ITunes shows time out error when trying to play on Airport Express.

Time out error when trying to play on Airport Express. This started with an iTunes update, problems has to be with iTunes, Airport Express appears to be communicating fine, even shows when speakers are not connected.

Same here, though on XP. Have tried cleaning registry, reinstalling, deleting preferences. Created a new user with no library and I have the problem there, too, so it's not the library.
Is there no one to call about this??

When trying to play a song, it says the song isnt authorized. How do i fix that?

when trying to play a song it says the song isnt authorized. how do i fix that? i put my apple id in but it still isnt letting me listen to the song.

Delete and redownload it if doing so is free in your country.
(80105)

Hi. I purchased and downladed a song. When trying to play it, a pop up asked me to authorize the computer to play it. I did so, but it wouldn't play, despite my laptop has been already authorized. How can I play the song? Thanks. Juan

Hi. I purchased and downladed a song. When trying to play it, a pop up asked me to authorize the computer to play it. I did so, but it wouldn't play, despite my laptop has been already authorized. How can I play the song? Thanks. Juan

If only one song is doing that, that suggests the track is damaged.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

"cannot find songs online" when trying to play/import from cd.

When trying to play/import a cd I get "cannot find songs online" message. Only Track # & time are displayed. When trying to get cd info I get "not registered for online use" message. Never did this before. Thanx in advance for any help.

The "not recognized for on-line use" error is associated with the Gracenote service that iTunes uses to look up and retrieve metadata for CDs. Some users have reported that this error occurs when trying to import from CD, subsequent to upgrading to version 12 (though the number of reports has reduced significantly since 12.1 was released). A number of slightly different solutions have been reported (though all of a similar nature).
Try walking through the following steps - before starting you may have to enable hidden files and folders to be viewed - in Windows 7 / Windows Explorer select Organize > Folder and search options, then on the View tab make sure that Show hidden files, folders and drives is selected. I don't have a Vista system to check whether its different, but you may need to:
Select Start > Control Panel > Appearance and Personalization
Click Folder Options
Select the View tab
Under Advanced Settings, click Show hidden files and folders, then click OK.
Without this you won't see the AppData folder in C:\Users\username\.
Exit iTunes
In Windows Explorer, go to the folder C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Delete the following files:
CD Info.cidb
com.apple.iTunes.Gracenote.plist
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If this doesn't work:
In iTunes, select Edit > Preferences and make a note (or take a screenshot) of your preferences settings in all relevant tabs
Exit iTunes
In Windows Explorer, go to the folder C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Delete the following file:iTunesPrefs.xml
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If this second procedure does work, you'll need to restore other iTunes preferences settings to those that you noted in step 1.
If this one didn't work:
Exit iTunes
Check the following folders:
C:\Users\username\AppData\Local\Apple Computer\iTunes
C:\Users\username\AppData\LocalLow\Apple Computer\iTunes
Delete any copies of the following files:
CD Info.cidb
com.apple.iTunes.Gracenote.plist
iTunesPrefs.xml
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
Again, if this procedure does work, you'll need to restore other iTunes preferences settings to those that you noted in step 1 of the second procedure.
If you're still not able to retrieve CD info:
Exit iTunes
In Windows, select Start > Control Panel > Programs and Features. Find the entry for iTunes, right-click and select Repair.
When this process has finished, restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If none of these have worked (and almost everything I've seen suggests you should be OK by this point), you may have an issue with the installation and configuration of iTunes itself. If you have got this far, see turingtest2's notes on Troubleshooting issues with iTunes for Windows updates for advice on how to remove and replace of all components of iTunes.

When trying to play videos I get the message "requested URL is not supported on this network" how do I fix this?

I receive the error "requested URL is not supported on this network" when trying to play videos on my iPhone. Can you please advise how to fix this problem?

Hi,
You will need to re-instal iCal as an optional install from your OSX installer DVDs. Then run the Mac OS X 10.5.8 Combo Update.
Best wishes

When trying to update apps from iPad and iPhone a previous one time users email keeps coming up. How do I delete their information?

When trying to update apps from iPad and iPhone a previous one time users email keeps coming up. How do I delete their information?

delete off any apps that are asking for the wrong apple id and download/sync them over from the correct one

Unable to load media error when trying to play a video in Sharepoint 2013

My team consistently gets an error when trying to play a video in SharePoint 2013. I can upload it, pick a thumbnail and save it. When anyone else goes to the intranet site and tries to play the video, they get a media failed to load error.
I have tried mp4 and wmv formats. I at first thought it had to do with the codec used in Camtasia to create the video, so I encoded it in Microsoft Encoder to a wmv and it still fails. All of the videos I upload fail for other users. If someone else uploads
a video, I get the error and cannot play the video. If I look at the library in Explorer, the video file is missing but the subdirectories for additional content and thumbnails are present. For the videos I upload and can play but everyone else
gets the error, I see those subdirectories as well as the video file itself.

Result
Protocol
Host
URL
Body
Caching
Content-Type
Process
Comments
Custom
963
404
HTTP
team.hagerman.com
/submissions/Compiled%20Videos/AutoCAD%20-%20Multiple%20Profile%20Icons/AutoCAD%20-%20Multiple%20Profile%20Icons.wmv
13
private,max-age=0; Expires: Tue, 11 Feb 2014 21:58:26 GMT
iexplore:15076
[#956]
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Host: team.hagerman.com
If-Modified-Since: Wed, 26 Feb 2014 19:07:33 GMT
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HTTP/1.1 404 NOT FOUND
Cache-Control: private,max-age=0
Content-Length: 13
Expires: Tue, 11 Feb 2014 21:58:26 GMT
Server: Microsoft-IIS/7.5
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Date: Wed, 26 Feb 2014 21:58:25 GMT

My rentals auto-delete when trying to play them on ipad! (they were not expired)

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