My replacement 4S from Apple won't activate ?

I purchased my original 4S from Craig's List last year and it was running on FIDO. Last week it developed a problem with it's wireless antenna and I replaced it using Apple's OOW service for $200.- + taxes. Now the replacement phone won't activate on FIDO and I was told that it is probably locked to another carrier ? Why would that be the case when I have paid for a new phone ? So should I return it to Apple and get my money back as I now have a $200 paperweight. The whole thing is quite stupid and illogical and I can honestly say it's the last Apple product I buy. It's all such a pain it is simply not worth the time.

First off who told you it was locked to another carrier and secondly what did Apple say when you contacted them about the problem?

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HT201269 I got a replacement Iphone5 from Apple. I went home and tried to synced it with ITunes but had to register as a new device to do update then I can restore old back up, now can't back up old phone info and can't activate my Apple ID for iMessage

I got a replacement Iphone5 from Apple. I went home and tried to synced it with ITunes but said to register as a new device to do update then I can restore old back up, now can't back up old phone info and can't activate my Apple ID for iMessage

Can you clarify your problem? Are you having trouble restoring your new iPhone from a previous phone's backup? Or are you having trouble logging into iMessage?

HT3910 Original OSX 10.5.6 and app dvd's (that came w/MBP) lost,and have recv'd replacement dvd from Apple. Once hard drive is erased and new OS w/dvd instl'd, how do I insure all applications bundle - that came with MBP - will reinstall?

Original OSX 10.5.6 and app dvd's (that came w/MBP) lost,and have recv'd replacement dvd from Apple. Once hard drive is erased and new OS w/dvd instl'd, how do I insure all applications bundle - that came with MBP - will reinstall?

Your profile says you have 10.6, so why bother with the original 10.5 OS?
But to your question, before you erase anything, make a backup of your data for safe keeping and restoration. Having an external hard drive for this purpose is most useful.

HT201269 I am not finding my backup of my Iphone 5 that I backed up in itunes. I need to put the old information on my replaced phone from Apple care.

I am not finding my backup of my Iphone 5 that I backed up in itunes. I need to put the old information on my replaced phone from Apple care.

the itunes back up can be found in preferences/devices on ur itunes
the preferences can be reached by going to:
windows pc: edit/preferences
mac pc: itunes/preferences
check ur icloud as well in case u had the 'back up to icloud' option checked instead of the 'to this computer' option when u backed it up to ur itunes.
if neither of those have ur back up then ur back up is not in that pc and not in ur icloud for that apple id. it might be somewhere else (another pc maybe) or it doesnt actually exist.

Replacement iphone4 from apple store locked or unlocked?

I just went to apple store and get the replacement iphone4 from apple store, and my old iphone4 was unlocked, so the replacement iphone4 that apple gave me is locked or unlocked？

If the iPhone has, subsequent to the original purchase, been legitimately unlocked (as happens in UK )by the carrier, then a replacement either as a warranty or out of warranty will be unlocked as long as the transaction is carried out in original country.
However make sure the Genius is clearly aware that the iPhone is unlocked
I have replaced an iPhone4 in warranty and replacement was correctly locked whilst a 3G was unlocked by O2 and the out of warranty replacement was correctly unlocked

Replacement phone from apple?

I just got a replacement phone from apple under warranty, do you think it would be brand new or a reconditioned?
Thanks.

Usually you can't tell the difference, they seem double check the refurbished ones, just to make sure they don't come back

My replacement iphone from apple came passcoded?

I got a replacement handset from an apple store today due to my previous handset being faulty however it's passcoded? It won't let me connect it to itunes or anything. It won't even let me set up the phone. Surely if it's a brand new handset it shouldn't be passcoded? Any solutions?

What error do you see when you connect to iTunes? What screen do you see when you turn on the device?

Running 10.5.8 on Intel Core Duo, Snow Leopard disc (purchased from Apple) won't work

I am running 10.5.8 on my iMac and want to upgrade to Lion. Was told to upgrade to Snow Leopard first. Purchased the Snow Leopard install DVD from Apple, but it begins the installation process then says CD is dirty. Hooked up an external DVD drive and tried again, got the same message. I literally unwrapped the disc and put it directly into the drive...it couldn't have gotten so scratched or dirty that it wouldn't work.
Here is my system info:
Model Name:          iMac
Model Identifier:          iMac4,1
Processor Name:          Intel Core Duo
Processor Speed:          1.83 GHz
Number Of Processors:          1
Total Number Of Cores:          2
L2 Cache:          2 MB
Memory:          1.5 GB
Any ideas on what I can do? I've read that there were tons of problems with this disc/upgrade...
Thanks!

Call the place you bought Snow Leopard from, and ask for them to replace the disk as it or your DVD drive is obviously defective.   As others have noted, you can't upgrade to Lion regardless.
That said, before you install 10.6, be sure you really are prepared for it: https://discussions.apple.com/docs/DOC-2455
And if after getting a replacement 10.6 disk it fails to install, verify your PRAM battery is not over 4 years old, and that your optical drive isn't dirty by bringing it in for service.

Are the replaced device from apple old?

I am in Hong Kong. I've replaced an iPhone 4S from apple but its serial number starts with DQG instead of the original C37. Is it an old device? It has a yellow screen and there is glue on the bottom of the device.

For a 4S, there isn't really a way to check. It may be fresh out of a factory, due to the screen problem (glue hasn't dried yet)

Are replacement phones from apple unlocked?

Apple supplied me with new phone but it is locked - do apple need to unlock please? I have contacted my provider (EE) who I am leaving but they have said as apple gave me a replacement phone they don't need to unlock as they didn't supply and that it should have been supplied unlocked - I have changed providers as had lots of problems with EE and when I put the o2 sim in it says it is locked? Any help would be appreciated. thank you

Usually unlocking the phone is done by the provider, who informs Apple to update their data, that this certain phone can be unlocked through iTunes.
If your original phone has been unlocked by the carrier before, he has to notify Apple that your replacement should be unlocked as well.
If you contacted Apple Support to replace the phone? I had to replace mine once and got an email from Apple stating the IMEI and serial number of my old phone and the ones from the new replacement, so that I could pass this info on to my carrier, to get the new device unlocked as well.
iPhone: About unlocking

Got a refurb replacement phone from Apple

So I got a replacement iPhone 3GS from Apple since my original had problems. The tech told me that these phones are practically brand new and only some of the internal componets are reused. The battery is new they said. I'm a little bit disappionted as I paid for a brand new phone just two months ago. Is this standard Apple policy? Is there a way to get a new phone next time?

ok, but you really think that is normal that is everything right if 3 system, all together, stop working after only 2 months?? and looking on the web we are not isolated cases. I can understand one, but 3?? what I'm asking, not to you of course, but in general, is normal that the life of the iphone is less that the one of a "long life milk"? in any case I can also thank apple for giving me 3 refurb items while maybe other company will have take the items for months without giving me back nothing, but, I'm asking if it's worth it to pay so much for a 2 months life phone..
probably the fault is not of Apple, It's mine, because I have bouthg it...
sorry for my bad english

Replacement iPhone4 from apple should be locked or unlocked?

I have an AT&T locked iPhone 4(Out of Contract June'11). I found some yellow spots & home button issues, took it to the apple store. Apple agreed to give a new Handset.
My question is, this new set will still be AT&T locked or completely unlocked one since its a new set from Apple and its no more under contract?

You will get a like-for-like exchange under warranty. If your current phone is carrier locked to AT&T, your replacement phone will be carrier locked to AT&T. If you do an out of warranty replacement, you will still get an iPhone locked to AT&T. If you want an officially unlocked iPhone, you will have to purchase such separately.

Replacement iPhone from Apple used?

I had to send my iPhone in for repair because I kept receiving a message saying:
"This accessory is not made to work with iPhone
Would you like to turn on Airplane Mode to reduce audio interference? You will not be able to make or receive calls.
Yes or No"
Apple decided that the phone couldn't be fixed so they sent me a new one. Today I received my replacement from Apple, and it appears that they sent me a used iPhone. The current call timer shows 1 hour, 1 minute of use and the lifetime timer show 4 hours and 37 minutes. Quite a bit of data has been used as well: Sent 2.3MB Received 9.9MB. The Statistics were last reset on 1/17/08. The model # is MA712LL so I know that this is supposed to be a new phone and not a refurb. When did Apple start sending out used phones for replacements? ***?

hexonxonx,
The receipt should have said your replacement iPhone is covered by the original warranty or 90-days whichever is longer.
That is to give you some coverage for the replacement, even if your warranty was about to run out. This is the same as the iPods, or any other repair Apple does on an Apple product.
For example, if you had your iPhone for 11 months, and had it replaced by Apple at that point. You have 1 month of the original warranty left. However, the replacement has 90 days of coverage. The 90 days being longer, that would be the coverage that would apply if you had an issue 60 days after it was replaced.
Any part, or in the case of an iPhone or iPod that is replaced, will either be new or refurbished. The refurbishment process more closely resembles remanufacturing as I personally understand it. Instead of taking the time to do a physical repair on an iPhone or iPod, it is replaced with a service replacement. This allows a 3-5 business day turn around from the time FedEx picks up your iPhone to go to the repair depot. It also allows a 15 minute turn around at the Genius Bar for "repair." The defective one is sent back to the factory. There it is dissassembled, and each component individually tested. Components that pass testing are used in "refurbished" units that are then assembled. The back is new, and has a new serial number.
If there are not sufficient parts available, new parts are used instead. If there is not sufficient parts to even do that, new units are used instead.
There is no way to tell after it has left the factory whether it is a refurbished unit, or a new unit that has been packaged in the service replacement packaging. The packaging for service units tends to be smaller, because it will be the iPhone only.
As for the timer showing any values it is either due to restoring your old profile, or it may have come on during shipment.
Hope this helps,
Nathan C.

IPhone Broke. How do i see if I can get it replaced free from Apple?

My iPhone just broke..
How can i check If my iPhone 4 is replaceable for free from Apple? I broke the glass back one time and got it fixed for free.. I know apple has a 1-year warrenty thing and i bought my iPhone 4 back in September of 2010. I'm running out of time and i need to see how much time i have left!

You may be eligible for an upgrade sooner than you think. Check the AT&T web site. My wife and I started a new contract (family plan) in March of 09. 1 phone was eligible for an upgrade after 1 year, the other after 20 months. It's not necessarily 2 years, it depends on your plan and how many lines are on it.
You MAY be able to work around it a little cheaper by adding a line if you're not on a family plan. For the price of $10 a month for the line and $15 a month for data, you would then have a line eligible for a discounted ($200) phone. That's still $300 over a year, but if you don't have the money now and could afford the monthly fees, it might be worth it to you. By the time a year is up, the contract on the first one would be up and it would definitely be eligible by then... You could upgrad every year at a discount if you were willing to pay the monthly fees.

RESULT - Free Replacement Battery from Apple UK

Hi to All,
Like a lot of you I had problems with my battery. I noticed earlier this year my MBP would power-off when there was still lots of battery charge left. It gradually got worse and worse. A few months ago I noticed whenever I pulled the power cord out it would switch off and recently I can only use it when it's plugged in.
I read about the battery problems online, and on this forum. I discovered it was a very common problem. I had assumed there was nothing I could do other than buy a new battery, but after reading posts from some of you who have had success getting a replacement one I thought I'd call Apple. Nothing to lose other than cost of phone call. To be honest I wasn't expecting to get any joy as I bought my MBP in May 2006.
I spoke to a overly-friendly guy in Bangalore who kept saying "Don't worry, don't worry. I will sort this out for you". He took my details and serial number etc.. then kept putting me on hold as he spoke to his 'supervisor'. After 15 mins he explained that my battery's serial no. is one that qualified for the replacement programme - but that only applied up to 2 years after purchase. As mine is 30 months old, he had to do some arm twisting and they made an exception for me. He transferred me to a woman in Scotland who gave me a case number etc.. She then passed me onto a dispatch guy.
After 20 mins on the phone my free replacement battery is on it's way. Not sure if I've just been very lucky on this occasion, but I would recommend calling Apple Support wherever you are, before going ahead and forking out for a new battery.

Hmm... Newer Technologies' reseller list includes OWC/esales but they
are not the same; one is a reseller and the other is a manufacturer. A
few product names at OWC are not seen anywhere else unless you look
real hard, but Newer Tech and NuPower can be bought direct from Newer
Technologies online; and a reseller could contact them to carry their stuff.
In any event, if just the plastic is mal-formed, and the section not fitting up
is just a layer of white plastic, that'd be comparatively easy to change. If
nothing else, Apple should have a shorter waiting list on replacement cells
now the recall numbers have been going out to customers. I got mine after
about a two month wait; and after all that waiting, I've gotten over the need
to use a portable computer. It just sits there and I have to hassle with it;
to keep it charged up and up to date. With winter here, I don't carry it while
travelling anywhere, it'd freeze too easily over the distances I have to go!
Did Newer Tech offer to refund monies and take back these odd batteries?
Have you contacted other battery sales sources for comparative products?
The quality and support plus warranty (and fit, finish, compatibility)
are all important details.
Some cheap replacements could be dangerous and not suited for use in
the iBook or PowerBook they are intended to replace. I see some at
places like amazon afiliate stores, and wonder what they really are inside.

My replacement 4S from Apple won't activate ?

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