My replacement 6th gen nano keeps freezing.

I know that these replacement nanos only get 90-days warranty,
I got mine in Februrary, so I know this warranty is over.
But my nano keeps freezing! Sometimes it turns off by itself whenI'm listening to music.
It's quite annoying. Is there anything that Apple can do for my replacement nano with expired warranty?
(I have never dropped it or hit it with something)

Thanks for taking the time to respond.
All the best
gardentiger

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Hey there larkandwarbler,
It sounds like you are experiencing multiple issues with this iPod Nano 5th Gen. From what you are describing it seems we can isolate this to either the software or the hardware on the device with a couple of simple steps assuming you have tried another set of headphones. First, reset your iPod with this article:
How to reset iPod
http://support.apple.com/kb/HT1320
How to reset an iPod with a Click Wheel
iPod models with a Click Wheel include:
iPod nano (5th generation)
iPod nano (4th generation)
iPod nano (3rd generation)
iPod nano (2nd generation)
iPod nano
Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep. Try resetting the iPod while it is connected to power.
If you are able to reset it, but the issue persists, or you are unable to reset it, I would next attempt restoring it with iTunes:
Restoring iPod to factory settings
http://support.apple.com/kb/ht1339
Thank you for using Apple Support Communities.
Regards,
Sterling

I have a replacement 6th gen nano, it won't turn on despite what I try, when charging it became very hot, so is it worth sending it in for repair or should I just replace it with something else and what?

My previous Ipod was replaced with a 6th generation nano, a year later and it won't turn on and when I try to charge it, it heats up and gets very hot. Is it worth trying to get it repaired or should I just junk it and buy something else?

If you like the form factor and clip on the 6th Generation send it in to be fixed, $65 for an out-of-warranty replacement.
If you would prefer a larger screen and built in Bluetooth, but no clip, buy the 7th Generation Nano

6th Gen Nano skipping songs

Hi all
I have a 6th Gen Nano that i recieved as a replacement for a 1st gen. It has been working perfectly until recently when i noticed that it started to skip some songs. It is not all songs that are affected but a significant proportion of them. The songs play fine through iTunes and are also ok on my iPhone 4 and also used to play fine on the Nano but not any more.
The songs affected come from different places (CD Rips, Amazon etc) and looking at the file i can see nothing that could cause the problem. I have created a blank itunes library and added the affected songs to it before syncing with my Nano but this still causes the same problem. The Nano has been wiped but this doesnt help. It is running version 1.2 of the software which i think is the latest.
I have taken it to the Genius Bar where it was wiped and some diagnostics run on it but this didnt help either. I paid for a replacement 6th Gen Nano (it was out of warranty) but this nano exibited the same problem with the same songs. I have been refunded the cost of the replacement but still have a very tiny brick at the moment that i cannot use.
It seems that the Nano doesnt like some of the songs for some reason and when going through the sync process it doesnt sync all of them even though they appear on the iPod the mp3 file may be missing when i look at it in finder.
As the song plays in iTunes and on my iPhone it is perplexing as to why it doesnt on the Nano. Does anyone know of a way to identify if a song will not play on the Nano as at the moment i am putting them on there and seeing which work and which dont. As they used to work on there i am not sure what to do.
Any suggestions would be greatfully recieved.
Cheers
Simon

See this topic:
https://discussions.apple.com/message/3683932#3683932

6th Gen nano,

Never had a problem with my 6th gen nano until now. Can't move songs from iTunes to it any more.Keep getting error stating Unable to Sync unknown error 13019. Any suggestions?

SeattleMoose wrote:
2) Bigger screen - gone
I believe that the screen is bigger.
I predict the Nano to be an epic failure. One has to wonder how the iPod team could possibly trash the elegant and highly functional G5 and replace it with......@#$%
That's very similar to what people said about the Mini. Smaller, too expensive. Turned out to be the one of the best selling iPods ever.
The new Nano was the only new iPod that really grabbed me. I ordered one as soon as the speech was over. I have one of the, I believe, 3rd gen Nanos, which was also squarish. Loved the shape. As I primarily use my Nano for running, video capture and playback never really mattered to me. I like the small size. I have a couple of Shuffles which are nice enough but I really don't like the lack of screen.
I think this Nano has huge potential.

HOW do I get the "watch" to stay on and not shut off on my 6th GEN NANO?

After purchasing a $70 cool watchband for my new 6th GEN NANO, I'm very disapointed that I can't get the "watch" function to stay on more than 15 seconds. AppleCare says that it isn't meant to stay on, it would run down the battery. Then why put on 16 watch faces, and show it as a "watch" on everything you publish? Doesn't make sense you can watch TV shows and movies, but doesn't have enough battery to run a watch face. BAD design, and shame on APPLE for selling a dozen different watchbands in their stores. Now don't you think the store salesman would say "are you thinking of wearing this as a watch, or to hold your NANO while you are at the gym"? 15 seconds is often not enought time to get setup and take someone's blood pressure. I don't think I need to offer an explanation of WHY a watch should work more than 15 seconds without pushing a button, do I?

This is getting silly, but I'm not too young to remember the early digital watches. The difference is that we knew what we were buying . jThey were upfont about the FACT that the watches didn't stay on. And how well did they sell as watches? Hmmm I don't think any of us said that Apple was pushing Nano primarily as a watch. That said, this is not a third party "app" either .... 18 clock faces come with the Nano as a "feature" of the product. It's not a "digital time read out"... it's made to look and act like a watch. Apples own website touts that you can change its face "to match your mood or your outfit".... The bands they sell range from $20 bucks to like $150 bucks.... This is a HUGE money maker for them. It is THESE KINDS OF FEATURES that brings people back buying new ipods, because like I said, without them, I have plenty of devices that already "record music", or "store pictures". And your other points have zero merit. Go to the Apple website to the Nano 6 page where Apple touts all of its merits. This is where Apple explains the features of their product. There is a whole section:
http://www.apple.com/ipodnano/features.html
Clock faces. Time to match your mood. Or your outfit.
(copy below)
It’s all in the wrist.
Do you wear your iPod nano on a watchband? With 18 different clock face designs to choose from, you can have a new watch style whenever the mood strikes you. Sport an analog face for a formal event, go digital for a retro feel, or choose a whimsical, animated character like Mickey Mouse or Kermit the Frog. There are also color options so you can match the color of your iPod nano. iPod nano watchbands are available in a range of styles and colors from theApple Online Store.
And last, for the record Sir, I have probably purchased 50 Apple products for myself, my business, and as gifts in the last 10 years. I have had my manufacturing issues which Apple always responsibly took care of. But I have NOT ONCE complained in this forum about ANYTHING. I am a HUGE Apple fan. I felt strongly enough, that this issure warranted warning others about. Mostly, I wanted APPLE to understand the gaff and perceptual problem which was created. Perhaps not to all (like to you), but certainly to some (obviously like me). Let's face it, we BOTH represent groups of the public, like it our not. Especially, since I rarely talk to Apple staff, I'm an early adopter, and for some reason, I hesitated on this product and did talk to a couple staff members when I was in the store FOR OTHER THINGS. I bought one for myself, and three for gifts. I've already returned the ones I bought as gifts, because when I showed my neices and nephews MINE, and the disfunction of the watch, they all lost interest in keeping theirs, and opted for other Apple devices instead. And if you still don't think they are marketing this Nano as a watch more than iphone, touch, pad, or classic, then I throw up my arms, and say Happy New Year. You are Apple washed and whipped beyond repair. NOBODY is perfect, not even Apple. Or, you.

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i've been using my 6th gen nano for a few months now with no problems. suddenly today, i plugged it in and it wasn't recognized by windows and doesn't show up in itunes.
i keep getting errors stating the unknown device is not recognized. i've uninstalled and reinstalled drivers in the Device Manager. i've tried everything on this support page: http://support.apple.com/kb/TS1538. i've also uninstalled, reset, and reinstalled itunes...twice. i've also reset the 6th gen nano several times by holding down the - volume button and sleep button.
the weird thing is, when i plug in my 2nd gen shuffle, it's instantly recognized by win7 and itunes. same thing for my 1st gen nano (using the same cable and USB port).
itunes 10.1.1.4

Start with these articles and see if that gets you anywhere...
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
http://docs.info.apple.com/article.html?artnum=305136
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
http://support.apple.com/kb/TS1493
Cheers,
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Nothing wrong with that. Glad to hear that it resolved the issue.
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Is there anywhere I can still buy a 6th gen nano?

Hi there,
My 6th gen nano was recently stolen. I'm desperate to replace it as I found it perfect for exercise. Does anyone know if there's anywhere I can buy another one? I've been looking online, and there are ebay options, but I'd rather buy one instore somewhere.
I'd really appreciate any feedback or guidance.
Thanks!

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My ipod nano 6g stops playing occasionally - not just when the screen goes black. It will run about 40 minutes and then quit, and after that somewhere between 3 and 30 seconds at a time. It also does not stay off even when I turn it off, the screen keeps coming back on and runs the battery all day. Suggestions besides the headphones? I've tried that.

My new (5 months old) 6th gen nano started doing the same thing, starting a week ago! I had to trade in my previous nano because the screen went white. Paid 150 for this one, now this again! I see alot of the same problems posted everywhere. Is there an Nano (6G) recall in the near future?
So where do I go from here?

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I've recently bought a 6th gen Nano and noticed that while my iTunes recognizes "Album Artist" for songs with featured artists, but my iPod doesn't. It'll list, for example, "Matsushita Yuya" and "Matsushita Yuya ft. Sista" as two different artists in the "Artist" menu even though they both have "Matsushita Yuya" as "Album Artist." Both kinds of songs show up in the same album under the "Album" menu.
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Listing as a compilation and changing "Sort Album Artist" doesn't change anything.
When I put "Matsushita Yuya" in "Sort Artist" for a "Matsushita Yuya ft. Sista" song, my iPod just gets rid of the featuring part all together.
I've looked online, but as far as I've seen, other 6th gen Nanos don't have this problem.

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So where do I go from here?

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I can't believe it I am on my THIRD 6th gen Nano, all had the same problem - a failed backlight. First one failed after about three months, second one two months, and my third failed after the first time I used it for a workout after I got the replacement.
Symptoms always the same - plays music fine, finish my workout (using the Nike "Fitness"), then as I hit pause and calibrate the distance, the screen flickers on and off a few times, then it's dark.
I can sync it just fine, and have reset it. If I shine a bright light on the screen I can see that it is working and responds to touch. Also, if I shake it hard sometimes it flickers. That tells me it's a hardware problem.
I just can't believe I'm on my third bad unit.
The only thing in common is I am using an older pair of high-quality (around $100) Sony in-ear phones. They play fine. I wonder if there is a problem and the earphones are shorting in the connector, maybe damaging the backlight?
Back to the Genius for my fourth unit. I'm going to use another pair of Apple earphones.
Searching the forum here, I see a lot of backlight issues on the Nano...

If this is the case (moisture damage) I'd be quite surprised.
I clip it to my waistband, with the screen facing outward. It doesn't really get sweaty at all, maybe the backside of the metal clip, and the screen stays relatively dry. Maybe my hands are sweaty, but this is supposed to be a workout-oriented MP3 player for active people, right? I am just using it on an indoor elliptical trainer, and it never sees rain or dripping moisture.
When I get my (fourth) unit, I can try clipping it to my outer pocket, but if this is the problem they are not sealing it very well. What is strange is that the unit itself looks very tightly sealed from the outside and it's hard to believe they cannot do better.

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:EDIT: ive also followed the entire apple troubble shooting page for the 6th gen nanos and it didnt help me at all D:
Message was edited by: xMagicalxMaggotx

The older pods are different from the newer ones. The newer ones need some software to be working correctly that the older ones don't.
It sounds like the apple USB stuff is not installed correctly for you. Here is an article from apple on what to do:
http://support.apple.com/kb/ht1923
Some other things to keep in mind:
- Don't connect the iPod through a USB hub
- Connect it directly to the computer through a USB port on the back, not one in the front. The USB ports on the front of Windows based systems are notoriously underpowered.
hope that helps,
i

Shutting off and battery life 6th gen nano

I tried every way possible to get 24 hours battery life on the new 6th gen Nano, and the most I got was 12 hours. That was without touching the device,just letting it play music at 128bit rate. and everything off!. what is wrong! Also there is no way to turn off the Nano completely, only pause it. Please Apple send us all a software update that will fix this problem!! Don't let this product be another flop like your Iphone 4th gen was. To many flops and you will start going from number 1,to the worst company to purchase from.Your products in the past have been to good to let issues like this ruin your reputation. Please keep up the good work in your past, and don't let your products go to the garbage bin. thank you sincerely.

Mad Man,
I'm with you on these concerns. The "shutting off" of a device should not be a guessing game, nor should the user need to jump through hoops, particularly if the user is a child. Seems if the customer base has concerns, or is at least unclear on the topic (which the countless complaints on the web would indicate they are), I would have hoped that apple would have at least dignified it's customers with a response.
I've read other posters respond to this line of question, with short answers, and attempt to dismiss the issue and question through shaming someone for even questioning the functionality, but these are legitimate questions. If apple can not, or will not respond, I suspect there will be more returns of the product than anticipated.

6th gen Nano: Sound quality and updates?

So I'm looking at possibly getting a 6G nano, couple questions. How is the sound quality? I recently bought a pair of $75 headphones and was very pleased with the them listening on my ipod touch 2nd gen, not so much on my 2nd gen shuffle. Can anyone compare the sound quality of the 6th gen nano to the 2nd gen ipod touch, or even the 2nd gen shuffle?
One feature that may keep me from buying this is the fact that it automatically sleeps after 60 seconds and there is no way to change this. So you have to wake the thing after every 60 seconds, which would be very annoying, especially if you are on a bike. Can/will apple do an update via itunes to add the ability to change these settings? For example the ipod touch has options to sleep after 1,2,3,4,5 minutes and never sleep. Thanks.

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My replacement 6th gen nano keeps freezing.

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