My replacement iphone 4 has been block

do anyone know how to complain to apple store?
I have go the iphone 4 replacement year ago and now it is block by o2
I have contact to o2, they say it is blcok by previous user.
I have been to apple store ask them to fix this for me..
apple store say they can't do anything for this becasuse it is out of warranty!!!!!
they say they can't do anying !!!!!!!! the iphone is from apple store !!!! replacement!!!! but they can't do anything for this !!!!!!
really want to complain the apple store Birmingham one!!!!!
by the way I check with police office , it is just block by O2! it is blcok by previous user.
anyon can help me with this ?
anyon can help me with this ?

it is not lock by o2 ..it is block by o2..that mean I can't using any sim card. it is no working in the UK.
the O2 say, it is maybe the previous owner haven't pay for the bill that's the why it is block by o2.

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