My reset security answers are been sent to an email i don't know.

I need my answers to by music from the store on my new iPad.
And yes I forgot them. But the problem is, that they are send to an emailadress I do not know. Very weird.
So now its impossible to by things.

If you can't solve problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699

Similar Messages

HT5312 the email that my resetting security answers are sending too isn't the same as the one verified.

The email that my security answers are sending to isn't the same as the email I have verified. What do I do. it won't let me change it etiher.

You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset follow the instructions on the HT5312 page you posted from for how to change it

My reset password has not been sent to my email. Help!

I am trying to reset my password as I forgot it. Problem is it is not sending to my email. I have tried sending it about 5 times now. Any ideas as to what is going on?
Thanks!

Can you clarify what you mean?

HT4436 Can not buy apps on iPad. Keeps saying my security answers are wrong. I went to the reserve email account to retrieve and reset questions and still will not let me make a purchase

I can not buy apps on my iPad. Says my security answers are wrong. When clicked on I forgot it sent email to my reserve email account. Which went in and changed my questions. When back to make purchase on iPad still can not buy songs or apps!

 Account Security Team (AST) 
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE131
Call them up, and let them know you would like to be transferred to the Account Security Team.
HT5312: Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312

It says my security answers are wrong, so I guess I need to reset them, it says to click the rescue email button that shows up under the questions, there is no button that shows up.

It says my security answers are wrong, so I guess I need to reset them, it says to click the rescue email button that shows up under the questions, there is no button that shows up.

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(96912)

Hello, i have been sent the following email from apple: - You've taken the added security step and provided a rescue email address. Now all you need to do is verify that it belongs to you... and asks for apple login details, is this a genuine request?

Hello, i have been sent the following email from apple, see below and asks for apple login details, is this a genuine request?
Thank you.
You’ve taken the added security step and provided a rescue email address. Now all you need to do is verify that it belongs to you.
The rescue email address that you gave us is [email protected]
Just click the link below to verify, sign in using your Apple ID and password, then follow the prompts.
Verify Now >
The rescue email address is dedicated to your security and allows Apple to get in touch if any account questions come up, such as the need to reset your password or change your security questions. As promised, Apple will never send any announcements or marketing messages to this address.
When using Apple products and services, you’ll still sign in with your primary email address as your Apple ID.
It’s about protecting your identity.
Just so you know, Apple sends out an email whenever someone adds or changes a rescue email address associated with an existing Apple ID. If you received this email in error, don’t worry. It’s likely someone just mistyped their own email address when creating a new Apple ID.
If you have questions or need help, visit the Apple ID Support site.
Thanks again,
Apple Support

In that case, someone is trying to hi-jack your Apple ID.
You should change your password immediately.

The email where security questions are being sent is invalid. How do I change it

The email where security questions are being sent is invalid. How do I change it.

You cannot change your Rescue email address after you have forgotten your Security Questions. Once you get everything reset, you will be able to change it. For now, you are going to have to contact Apple Support to get them reset:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB

My security answers are not working

i am trying to authorize a new computer for my itunes - of course in a hurry and my security answers are not working

Hi suejom,
Did you set up a Rescue email when you set up the Security Questions? If so, go into Manage AppleID, Password and Security, and click on the "reset info security email" at the bottom.
If you did not, before calling Apple Support (which you will have to do if you can't get the answers to go), go back and make sure that the security questions being asked are the ones you think they are (I made that mistake once, giving the answer to my first car when the question was what was my first concert.....)
Also, make sure you put in the entire answer - case isn't relevant, but all of the words are....
If all else fails, you have no choice but to contact Apple Support!
Good Luck,
GB

My security answers are not accepted when downloading movies. Why

My security answers are not accepted when downloading movies.TRIED restting the security question that did not work. Called apple support --- no help.
I'm at a lost PLEASE HELP

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.
Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

My security answers are right but it says they're wrong!

I can't buy anything from the store because it says my security answers are wrong... but they arent! I wrote them down, I know they're correct. But it keeps telling me it's the wrong answer, and it won't let me buy anything on the store because it's the first purchase on this computer.

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

I no longer have access to my icloud email and don't know the answers to my security questions. Does anyone know how to work around this to reset my icloud ID without losing my info? I haven't backed up in a year because of this.

I no longer have access to my icloud email and don't know the answers to my security questions. Does anyone know how to work around this to reset my icloud ID without losing my info? I haven't backed up in a year because of this.

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(123381)

HT201303 How can I find out what my security answers are? I am trying to purchase an app on a new device and it won't let me without answering and I have totally forgotten

How can I find out what my security answers are? I am trying to purchase an app on a new device and it won't let me without answering and I have totally forgotten

Welcome to the Apple Community.
You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.

I forgot my security answers and i have provided rescue email same as apple id its been 6 monts and still no solution found i have credits in my account please help

i forgot my security answers and i have provided rescue email same as apple id its been 6 monts and still no solution found i have credits in my account please help

Well, of course a rescue address which is the same as the main address (which doesn't work) isn't a lot of use.
Please see Kappy's comprehensive User Tip:
https://discussions.apple.com/docs/DOC-4551

HT5312 I don't understand how to reset security answers._.

how do I reset security answers.! I'm so lost.____.

Call the number for your location from http://support.apple.com/kb/HE57 and ask to speak with Account Security...they can make the changes for you.

I am trying to update my apps but on doing so it tells me my account isn't verified.it then tells me an email has been sent to my email address on looking the email address had on syllabul wrong and it won't let me change the mistake

HI,I am trying to update the apps on my phone.on doing so it tells me my account isn't verified and that an email to verify it has been sent to my email address.on looking at the email address there is a mistake and It will not let me change the email address.meaning I cannot verify my phone please help I'm so frustrated

Hello Charliedock,
The article linked below details a number of tips that can help locate the verification e-mail.
If you didn't receive your Apple ID verification or reset email
http://support.apple.com/kb/TS5404
Cheers,
Allen

My reset security answers are been sent to an email i don't know.

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