My retail copy of PSE 12 and PE 12 loaded sucessfully but now won't load - says buy now!

It specifically says my trial has expired and shows me a 'Buy Now Button'.
1. I never had a trial copy!
2. I loaded from a retail DVD and input the serial numbers, which were accepted and the wizard said both products were loaded sucessfully!
3. After the first load I wwas able to start PSE 12. But as it was late, I just shut it down thinking job done!
What do I do now - I uninstalled them both, then rebooted. Then reloded both products and rebooted again [like the first time]. Same problem it seems to think I had a trial which is expired.
I tried this withthe disc in the DVD and without - just incase it was smart and looked to see if therre was a product in the DVD drive.
There seems nowhere to go to .
I am in the UK and I don't think there is support for Adobe products?
I can't go back to Version 9 as I do not have the serial numbers. Basically Ver 9 came loaded on a Sony laptop -- and Sony can't give me a serial number!!
Any help appreciated.

Many people have had this problem and yes, it works.
But if you believe you'll do better with adobe support, you can find support info for your region by going to adobe.com and looking at the very bottom of the page:
Click Contact Adobe, then on the next page you'll see a link for Customer Support. Click that, choose Photoshop Elements, choose Serial number problems or whatever it says, and then go straight to "I still need help" and you'll see a place to start a chat session with an agent. Adobe does not offer email support.

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PSE 12 and PE 12 says loaded sucessfully - but will not run it says my "trial has expired" ?

I bought a DVD from Amazon .
Both products say they loaded properly. But I can not get past the Welcome screen. Both apparently got registered properly. But it now insists my trial is over so buy another copy!
Obviously this is a simple retail pack bought on a DVD.
I have uninstalled it and reinstalled it 3 times - once even going back to an earlier restore point. Once PSE opened. But when I closed it down and configured it to always open not on the Welcome screen but on the Editor, From then on the shortcut wouldn't even open the Welcome screen - and I had to reinstall it..
I can only think somehow, when it activated itself with my serial number it now thinks it is an expired trial version - and Yes I am on WIndows [saw posts claiming some people got the Mac serial no's]
I have seen a few forum posts about this - but no way to fix it.
I just came to realise Photoshop is a great product - well version 9 was. But Adobe has THE WORST SUPPORT INFRASTRUCTURE that i have ever seen .
I think it is a deliberate ploy to lose a customer in a labarynth of semi relevant online questions; only to dump you at the end into a Forum like this, where basically its up to the generosity of existing users to help you.
Well that is a smart way to avoid hiring trained people for a proper support department.
So I need help any ideas?
Do you think if i return it to Amazon and get a replacement this would work?
The irony is I only bought Version 12; because my old copy of PSE and PE Version 9 came bundled and preloaded with my Sony Vaio Laptop. As there is no way to see the serial number of these products once installed and Sony are unable to give me one because it was factory installed! Yep 8 emails and 3 months later I gave up. Mental note never buy any preloaded software from Sony.
As I always felt vunerable because of this; eg say the program needed reloading; I could not do it without a valid serial number. So seeing the special offer, I thought well now is the time for safetys sake to put myself in a position where if I had a problem; then at least I could reinstall the product. Plus get the benefits of the upgrade.
So instead of improving my position; I have ended up, unsupported, and with no running application! And with no support from Adobe - pretty much no way of resolving it.
Unless some kind person on this forum know how it is done?
Been up all night till 6.46 am trying to solve it .
So if I do not post a quick reply it is not because I am not interested - just exhuasted - and so fed up!
But I will be back tomorrow.

Entshuldigen aber mein Deutsch ist ganz schlect. was is 'datei'?
Ich habe 3 stunden mehr ausgaben mit Adobe Support . noch ein problem! Und er war uberhaupt ein dumbkopft.
Peter
Sent from my iPad Air

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ahmad_uetlhr09 wrote:
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My retail copy of PSE 12 and PE 12 loaded sucessfully but now won't load - says buy now!

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