My return and shift key stopping working

my return and shift key stopping working. It wont go to the next line or function as an enter.
Now, most of the time it wont do anything but if you push it several times it will type a 0p or /- or control volume the instead. I checked the keyboard setting and voicecontrol and reset it to default and updated software for system but no resolve. How do I fix this?

Hi -- I have this problem too. I cleaned out the keyboard, did an SMC reset, a PRAM reset, and also followed the steps I could follow from this article, linked to in the answer to another question:
http://support.apple.com/kb/ts1381
no luck with any of it. Could we please have some advice targetted at the specific problem of nonfunctional shift and return keys on a MacBook Air?
In the meantime I'm using only the left-side shift and have downloaded and installed KeyRemap4MacBook and remapped my backslash key so it issues the "return" command. A clunky work around but it seems to do the trick, at least.

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