My rewards certificates say they have already been redeemed.

I am an elite plus member with BestBuy and have been making all my purchased from BestBuy for the great rewards system they have. Over the past year I have been making a lot of purchases at a high dollar amount and have accumulated $860 worth of reward certificated. They would be sent to me via email and I would print them off and hold on to them. I was planning on collecting them and using them a few days before the first certificate expires. The first one is set to expire on 3/1/14 so I tried using the certificates yesterday on 2/16/14. To my surprise it says they have all been redeemed. I immediately called the 1-800 for BestBuy and spoke to the customer service. She told me the codes may have been compromised due to the "digital age and people being able to access the codes easily". That is not a valid excuse. She told me the case will be transferred to the back office and they will email me back. This morning I got an email from Carlos and he didn’t even acknowledge my problem. All he said was "I see that your purchases have been getting attached to your account and you have $135 in certificates which you can redeem online or in store". That wasn’t even the reason I called in the first place. I have all the certificate print outs right here in front of me and I can even provide all the numbers to go through each one of them. I need this resolved ASAP because I was planning on getting a laptop for my son to use for work. Case # {removed per forum guidelines}.

Good afternoon azmhp,
Thank you for reaching out to us on the forum.  I used the email address you registered with the forum to review your My Best Buy™ account history, and I believe that I can help explain what may have happened and provide a resolution.  To further discuss your account to ensure it is up-to-date, I will be sending you a private message.  You can check your private messages by logging into the forum and clicking on the yellow envelope icon located at the top of the page.  I look forward to speaking with you.
Warm Regards,
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message

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