My ringtones don't sound off for any message on my new BB Q10

I just bought a BB Q10 and a major disappointment so far is that the ringtones do not sound off for any type of message that I enable a ringtone for?
I have gone over the steps over and over and I cannot seem to get them to work!
Can anyone help with any trouble shooting or helpful information that will help me get my ringtones up and running?
Much grateful to the community!
Totsnrocs

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My ringtones don't sound off for any message on my new BB Q10

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