My Roxio sound editor has problem,shuts down in middle of project.

I have the RoxioNow9 music lab. When I am working on the Sound Editor for about ten minutes or so, I get a pop up box that says ( Roxio Sound Editor has encountered a problem and needs to close. We are sorry for the inconvenience. Pleasw tell Microsoft about this problem ( etc. etc.) When I click SEND REPORT it closes and I loose all my work.

I have deleted Quicktime and checked to make sure my audio driver is up to date, it is. My video files are MPEGs and I do have some stills on the timeline but when I removed them it still crashed.
Steve - I have done everything except #1 and nothing works. I cannot burn to a folder.
Here's what's different and maybe the culprit(s). This is the first project since -
1. I downloaded the PE4 trial version. I have since removed it and re-installed PE3 with patch. (Vista still crash)
2. Best buy installed SP1 on my system - hmmm, could SP1 give me this issue?
Thanks.

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