My s/n for PC to Mac Upgrade won't work for new install for CS6 on Mac

I bought CS5 in 2011 for PC, then upgraded to CS6 for Mac (HUGE hassle) in 2012. Trying to install on my new computer, and I can't select CS6 from the list. The serial number for CS5 don't work (probably because they were for a PC OS), and the upgrade s/n for CS6, says the s/n is valid, but won't let me select CS6 from the list. This discussion thing is a hassle!! I've been "discussing" this for 2 days with no luck. Isn't there someone I can phone? Help!

you can contact adobe support using chat, http://www.adobe.com/support/chat/ivrchat.html

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Panasonic KX-p7105 printer won't work on new mac - has disk for Mac OS 9.2

I finally switched to a Mac and am so disappointed that my great laser printer won't work. It prints pages of gibberish. My driver disk is for an older version of mac and won't open. I get a message saying "You can't open the network setup tool because the classic environment is no longer supported." I've since searched the net for drivers and can only find windows versions. Is this hopeless? Should I return my Mac (I'm still within the 14 days and don't want to buy another laser printer).
Any options?

Here's what John was talking about:
http://openprinting.org/show_printer.cgi?recnum=Panasonic-KX-P7105
You need the 3-part hpijs driver:
http://www.linuxfoundation.org/en/OpenPrinting/MacOSX/hpijs
(these are standard Mac installers - .dmg disk image files)

Recovery won't work on new upgraded hardrive for L505d-es5025

Recently I was using my computer and got a blank (black)screen on resume from sleep mode. I rebooted and everthing was fine. Then the problem revisited. I took out the hard drive and placed it in a usb enclosure and did a disk check and was unable to fix some of the sectors. I did a format and encounted problems towards the end of the process.It startted giving a clicking sound I then replaced the dsk with a Western Digital Scorpio blue 500 g 5400 rpm( matching the requirements of the previuos drive) Both the recovery disk( the ones I created and the ones I purchased from Toshiba) did an incomplete recovery then would not go pass loading the windows boot file. The screen stays blank and there is no further reading of the disk. I then installed a new Seagate 500 g with the same specs as the disk I am replacing. The recovery program read and started copying files, then it stops and gives a black screen. I restarted the process, and as before, it shows windows loading setup files then goes to a black screen. (note in between tries, I powered down the system, removed the batteries and pressed the power key for 30 seconds)
Is the recovery process not workng because the chipset on the mother board only allows toshiba drives to be installed?
The recovery does not work on new drives and I will have to purchase a retail version of Windows?
Please advise
Solved!
Go to Solution.

The recovery went through but the drivers and the internet access were disabled. I could not open the wireless connection to configure; windows gave a error message that it cannot open that feature. The sounds, sleep and hibernation feature were disabled.
You didn't tell us that before. You told us the recovery didn't happen. What you're encountering there is consistent with restoring to an AFT drive.
You should try installing a new storage driver at that point.
Intel Rapid Storage Technology
The only problem is I cannot read the license /product key on my Toshiba. ... Comp USA is saying only a retail version or an image of windows seven(using my product key) will work on any newly installed drive for the L505D notebook
The missing key is inconsequential. It doesn't work for the retail version anyway.
If you were to install Windows 7 Home Premium, Microsoft would activate it for you by giving you a key. It was paid for when the computer was purchased. (I have done this myself.)
But it's better to restore the hard disk to its original out-of-the-box contents using Toshiba recovery media. All the drivers and utilities are preinstalled and Windows is preactivated.
-Jerry

Help! bulk license photoshop 7.0 with Cs3 upgrade won't work when reinstalling - Adobe support can't help

I've installed/reinstalled CS3 (upgrade over Photoshop7) a few times since 2007 when I've upgraded my pc - from the first install I had to contact their Aussie 1800 number because the Photoshop disk was a bulk license version and it didn't like the key when CS3 did an upgrade check. Spent over an hour today on a chat with Adobe and they will no longer help me as they aren't trained on PS 7 or CS3. ANY HELP would be appreciated

If your products are registered with Adobe, they can unlock CS3. It's called a "challenge code".
Apparently, Adobe has a challenge code system. So, if you have the old serial number from the upgrade and you call customer support. Customer support has a challenge code procedure where they give you a code that overrides the problem. Unfortunately, it took me 5 calls to customer support before I found someone who knew how to do it. The key term is "Challenge Code"
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
Important: We can unlock your serial number after we first verify that you qualify for the upgrade. When you contact us, be at your computer to complete the following upgrade verification workflow.
Register your product.
Contact us. You'll complete the next steps with a staff member.
Do one of the following in the Serial Number Upgrade screen:
Windows: Press Ctrl+Shift and then double-click.
Mac OS: Press Command+Shift and then double-click.
The Upgrade Code window appears.
Read the Challenge Code to the support staff member.
Enter the Support Code (that Adobe Support provides) into the Support Code field, and then click Next.
Gene

My amazon download of CS6 for windows 7 won't work on new PC with window 8. HELP!!

why wont' CS6 work on new PC with Windows 8?
my email is [email protected]

Solved my own problem. Sorry for the spam. :-)
Windows does not support multiple gateways. I had foregotten I had a 2nd wireless access point/router plugged into the network (Cisco/Linksys E1000). That router had been working fine in combination with old SpeedStream DSL router from Verizon, but apparently it introduced a second gateway address which was in conflict with GT704WGB.
Solution:
1. Unplug Cisco E1000. Reset it to factory settings by pushing red button.
2. Plug Cisco E1000 back into network.
3. Use Cisco CD and setup.exe to "install" E1000.
4. Use Cisco CD and Cisco Connect to reconfigure E1000.
5. Done.
All devices working with all OS's including Windows 7.

Script won't work on newer Mac

Last year, I wrote an Illustrator script (that pastes something into multiple files) for my coworker who works remotely. It worked fine.
Recently, she upgraded her Mac to OS 10.8.5 (but still uses Illustator CS5) and now the script does nothing-- the dialog boxes come up, but instead of pasting the contents and saving the new document it dies. Since she is not in my office, fixing this problem seems challenging.
I'd like to make sure I am not missing anything big and easy, like OS 10.8 having broke something in the script. Though that seems unlikely to me, is it possible that her Mac is the problem? Any thoughts?
Here's the script:
/* HOW TO USESETUP: Have PDFs in one folder. Create a directory in that same folder called "saveloc"IN ILLUSTRATOR:
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2. GROUP selection
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4. Run the script: File->Scripts->Other scripts (choose this script from selection window
// this var holds the selection that was copied
var docSelection = app.activeDocument.selection;
// if there is a selection made...
if ( docSelection.length > 0 ) {
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     fileType = "*.pdf";
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     files = fold.getFiles( fileType );
     // loop through all the chosen PDFs (that populate "files")
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// ...if no selection is made, send up prompt
} else {
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W_J_T's link had the answers. Here's how I got the script to work in Mac 10.7:
I changed this line:
var fold = Folder.selectDialog( "Choose the folder CONTAINING the files you wish to modify", "~" );
to these 2 lines:
var fold = Folder.selectDialog("Choose the folder CONTAINING the files you wish to modify");
fold = new Folder( fold.fsName.replace("folder://", "") );

Logic Studio 9 upgrade won't work with my Studio 8 retail key

I recently bought a new Mac mini with Logic Studio 9 upgrade as I already own a retail box of Logic Studio 8. I just tried installing Studio 9 after a clean install of OS X 10.6.1 and it tells me my key is invalid, so I install Logic Studio 8 before trying again (which accepts the key and works fine) but the Studio 9 install still won't accept it. Has anyone else had this problem and who do I contact about getting this fixed?

it might ask you for the serial number of LP8(Logic Studio ) before installing LP9 (Logic Studio 2).
Could it be that it asks for that and you put the serial of LP9 there>?
Else call 0844 209 0611 it's £0.05p per minute when you call from a landline, the response is fast.
A

My quicken won't work after I installed mac os x. I downloaded quicken 2007 but need to retrieve my info from my old quicken records. HELP!

I'm new to apple support. Didn't realize I had to type more. I just updated my imac to os x so I could use icloud, etc. To my surprise, my quicken no longer works. I downloaded quicken 2007 but can't seem to find a way to retrieve my old info. Any ideas?

I know you are frustrated from updating and that is understandable. BUT: we should be able to fix it for you. BTW: this forum is NOT Apple Support: we are just Apple users like you who share our knowledge and help.
What model iMac did you recently update? Under the Apple Menu, go to About this Mac and tell us what it says; and then click MORE INFO and SYSTEM REPORT and tell us what Model Name and Model Identifier.
Your older Mac is the iMac G4 "Luxo" (so called, because it looks like the Luxo logo of Pixar turned upside down, the character from Pixar's first short film). Chances are you were using Tiger OS X 10.4.x; maybe upgraded to Leopard OS X 10.5.x. It does not support Snow Leopard or above.
My daughter purchased that iMac and we still have it and it works with Leopard OS X 10.5.8. I do not remember it coming with Quicken 2006, as I would have commandered it for my collection because I was using Quicken Deluxe 2002 up until Intuit released Quicken 2007 for Lion. But if you say that is where you got it, you must be correct.
Can you restore your newer iMac back to whatever version of OS X that it was running before? Do you have a Time Machine backup? Or other suggestions to restore the older OS X are here:
https://discussions.apple.com/message/20095881#20095881
Downloading the new Quicken 2007 for Lion before you upgraded is usually not an issue. There is a data upgrade issue BEFORE you upgrade if you, like me, were using a version of Quicken older than 2005. Then you must use Quicken 2006 or Quicken 2007 PPC version on a Mac that will run it (i.e., pre-Lion or Mountain Lion) to update the older data file to one that will work in Quicken 2007 for Lion.
When you say something about a "qif" file; where are you hearing this and in what context? This should not come up in this context, but maybe if you were using Quicken on a PC. Were you using Quicken 2006 on a PC and not a Mac before?
Quicken 2006 CD means you are using exactly that and not Essentials: GOOD!
Does your iMac Luxo have Quicken 2006 installed on it? If not, what version is installed on it? If not, perhaps you can use your Quicken 2006 CD to install Quicken 2006 and again attempt to access your old Quicken data file and see if this works.
Lastly, if you feel comfortable with emailing me your old data file, I can do the translation work for you and resend it back to you to use with Quicken 2007 in Lion. I can understand if you feel that this is sensitive data and do not want to share it with a stranger...

10.4.11 to 10.5.2 MacBook upgrade - won't work !!!

Just bought for £25 from eBay: 10.5.2 MacBook installer Disc 1+2 - for my MacBook !
The Problem: When i insert the 10.5 disc, it tells me after the re-start: "Can't install 10.5 on this machine- click re-start" !!!! What ???
I have an MacBook 1.83 Gig/2 GigRam/120 HD, the installer Disc ARE for an MacBook, but what did do wrong ??? Can anybody give me some help why it won't install/upgrade ???

When you say "Installer Disk 1 + 2" I'm guessing you mean the disks that would ship with a new machine and not a retail version of OS X. The installer disks are machine specific. They will only work with the specific model and revision of the machine they shipped with. For example, the installer disks that shipped with the original Core Duo MacBooks will not work on the later released Core 2 Duo machines. The disks that shipped with the initial Core 2 Duo machines will not work on the later released Santa Rosa machines, etc. You would need to purchase the retail version of Leopard in order to upgrade your machine from Tiger to Leopard.

I purchased photoshop cs6 in dec 2012 and loaded my cs3 but upgrade won't work

trying to upgrade my cs3 photoshop with cs6 i baught in dec 2012 on my new computer. come up with dialog error "this serial number is not a qualifiying number" Can you help?

Not exactly.
These are user-to-user forums hosted on servers owned and run by Adobe. We're all Adobe customers just like you, sharing our combined knowledge of Adobe products with each other.
Occasionally Adobe staffers will join the conversation but there's no guarantee of that.
As fellow users, we can help with using the software but not with serial numbers.
For serial number issues, contact Adobe directly via chat
http://www.adobe.com/support/chat/ivrchat.html

Photoshop Elements 2.0 won't work on newer Mac OSX

I use a MacBookPro and when I finally upgraded my OSX system to 10.6.8, my Photoshop Elements 2.0 no longer functions. There is no error message. The program closes and this message appears...
"An unexpected and unrecoverable problem has occurred because of a program error. Photoshop will now exit."
Is there any patch or upgrade that I can download to make this program work on the newer OS? I don't feel I should have to pay for a whole new software program when I've already purchased the license for Photoshop Elements 2.0.
Thanks for your help.
Joe O'Donnell

Hi Joe,
The system requirements for 2.0 are at http://hiddenelements.com/elements2_requirements.html
I am not sure if those are the official reqs but that is what I was able to dig up. Photoshop Elements 2 is a very old version, the current one being 10.0. You could try your luck by posting your query on http://feedback.photoshop.com. The experts on that forum should be able to guide you.

Firefox upgrade won't work on my old computer

When prompted by Gmail to upgrade Firefox on my Mac (OS 10.4.11) because Gmail would no longer support the old version of Firefox I was using, I downloaded it and replaced the old Firefox icon with the newly-downloaded Firefox 12.0 icon in my Applications folder.
However, I now can't open the new Firefox because my computer (and me) are too old to work with it. HELP! Is there a version of Firefox I can use??? All my tabs were on Morning Coffee and all my 5 and 7 year old bookmarks were on that Firefox and it's GONE :–(

Your data is probably intact, in your profile folder. Be sure to create a backup copy as soon as possible.
# Open '''Finder''' and go to your home folder. Your home folder is usually the name of your Mac user account.
# From your home folder open ''/Library/'', then ''/Application Support/'', then ''/Firefox/'', then ''/Profiles/''. Your profile folder is within this folder.
# Create a copy of this folder to a safe location.
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* [[Firefox no longer works with Mac OS X 10.4 or PowerPC processors]]
There is however a third-party build of Firefox called TenFourFox that will work and is kept up-to-date. More information at
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Help: 10.4.11 to 10.5.2 MacBook upgrade - won't work !!!

Just bought for £25 from eBay: 10.5.2 MacBook installer Disc 1+2 - for my MacBook !
The Problem: When i insert the 10.5 disc, it tells me after the re-start: "Can't install 10.5 on this machine- click re-start" !!!! What ???
I have an MacBook 1.83 Gig/2 GigRam/120 HD, the installer Disc ARE for an MacBook, but what did do wrong ??? Can anybody give me some help or advice why it won't install/upgrade ???

While there is a model check, I don't think the disk has the actual code you need for specific components. The disks that come with specific computers are pared down so that they can get all the bundled software on the disk with the OS. I don't know if it can be bypassed.

Skype upgrade won't work on Snow Leopard

My Macair uses Snow Leopard. In the last few days when wanting to open Skype, it came up with a message saying I had to upgrade or it wouldn't work any longer. I downloaded upgrade 6.3.0.602. Skype opened its login window and I entered my username and password, but then it logged me out saying "You are using an outdated version of Skype". Now in my Applications window the Skype icon is grey with a circle and bar superimposed. I need Skype - what do I do to fix this?

Dear Dalover --
Thank you! I've clicked on that link, followed the steps and Skype version 6 is now working.
I think what happened was
- The original warning message from Skype that our version would no longer work, provided a link for upgrading to the current version
- When we clicked that link and downloaded and installed Skype, the version we installed was 6.3.0.602. When we opened it, we got the message that we had an old version of Skype and needed Mavericks. Neither bit of news was helpful.
- When I clicked on the link you supplied and followed the obvious couple of steps, the Skype we downloaded and now have is 6.15.0.334.
Whether that's earlier or later than 6.3.0.602 I don't know, but it works and that's all that matters!
A big thank you from us both -- Kay and Stephen.

[SOLVED] pacman upgrade won't work because of unresolved dependency

Hey all,
I tried a pacman -Syyu today and it found some things and said:
:: The following packages should be upgraded first :
pacman
:: Do you want to cancel the current operation
:: and upgrade these packages now? [Y/n] y
resolving dependencies...
looking for inter-conflicts...
error: failed to prepare transaction (could not satisfy dependencies)
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I have gcc-libs=4.6.2-7 and I apparently need 4.6.2-6 but I can't change anything without pacman, and pacman won't change anything without updating itself first, and it can't because of this unmet dependency, so there's a stalemate.
Any ideas what to do?
Last edited by jdoggsc (2012-02-13 21:00:47)

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My s/n for PC to Mac Upgrade won't work for new install for CS6 on Mac

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