My Safari browser won't work.
A pop up window keeps saying the following:
http://www.security-alerts.com
Safari Alert
Suspicious activity might have been detected. Major security issue. To fix it call support for Apple 1-856-326-4813 toll free.
Scam? I called it and the the guy says he's from Apple support. He says I've been hacked from Russian hackers. But wanted me to pay $169.99 to clean it. He tried to set me up to buy it; sensing a scam I quickly disconnected.
Meanwhile, what do I do to get back on track? Go buy software from Best Buy and try to clean my Mac Air myself??
You may have installed the "Downlite" or "VSearch" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the support article, you may also need to remove this item in the same way:
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
The problem may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This malware is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked.
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'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).
''(If you're using an added theme, switch to the Default theme.)''
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[[Image:FirefoxSafeMode|width=520]]<br><br>
If Firefox is not running, you can start Firefox in Safe Mode as follows:
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* On Mac: Hold the '''option''' key while starting Firefox.
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Thanks for your help.The pop ups are malware. It's not necessary to reinstall Safari.
Help here ..
The Safe Mac » Adware Removal Guide
The Safe Mac » Genieo
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I understand your frustration, but using all caps to highlight something is not necessary. That is considered rude and yelling. I'm trying to help here. Also, I would consider it far from serious, just irritating.
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Here is the error being generated:
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(I have inserted the generic BANKNAME for the real bank name)
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I wish I had stayed with the 4.0.5
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You may have third party Safari plugins that aren't compatible with Safari 5.
Go here: Safari: Add-ons may cause Safari to unexpectedly quit or have performance issues
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Carolyn -
Until recently, I was able to watch both SnagFilms and Hulu within the Safari Browser successfully. In both movie sites, I no longer get video and am asked to download Adobe Flash Player (which I already have 14.0.0.125) but my system indicates that Plug-In PPADI has not been installed? Where to go to find this correct download? When consulting with SnagFilms and Hulu, it was recommended that I download and watch in the Chrome Browser, which is successful. However, I don't like the idea that I must run a second browser to do stuff on my Mac. I don't have any issues with watching films under Safari within Netflix. I am so confused. What about the security issues with respect to running google products--do I need to be concerned if this is the only method for accessing my movie sites.
salwolfe wrote:
Until recently, I was able to watch both SnagFilms and Hulu within the Safari Browser successfully. In both movie sites, I no longer get video and am asked to download Adobe Flash Player (which I already have 14.0.0.125) but my system indicates that Plug-In PPADI has not been installed?...
The problem is that your Flash Player is not current. Check this to see what the current version is (vs what you have) and here to get the latest version. There is supposed to be a major security issue in the version you've got so Apple is blocking its use. In any case, don't get Flash Player from anywhere except Adobe. -
My Safari browser won't open. I had upgraded to Mac OS X Lion. What do I do?
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Now I can't access Safari. It doesn't open. I had to download Mozilla Firefox browser. I don't see any links on Apple site for the latest Safari browser for Mac. What do I do to download Safari.August 10, 2012 1:00 PM
Thank you very much for your email and the post. I copied the segments of the crash report from the Console and pasted and edited in the TextEdit. I don't know what shutdownStall etc is.
Confused_one
2012_08_10_Safari_crsh
Process: Safari [294]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.1.6 (7534.56.5)
Build Info: WebBrowser-7534056005000000~6
Code Type: X86-64 (Native)
Parent Process: launchd [150]
Date/Time: 2012-08-10 12:29:07.910 -0400
OS Version: Mac OS X 10.7.4 (11E53)
Report Version: 9
Interval Since Last Report: 37473 sec
Crashes Since Last Report: 11
Per-App Interval Since Last Report: 17 sec
Per-App Crashes Since Last Report: 11
Anonymous UUID:
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[294]: garbage collection is OFF
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: (index >= 0) && (index < [_itemArray count])'
*** First throw call stack:
0 CoreFoundation 0x00007fff87634f56 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff8f7a7d5e objc_exception_throw + 43
2 CoreFoundation 0x00007fff87634d8a +[NSException raise:format:arguments:] + 106
3 Foundation 0x00007fff89b1f71f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
4 AppKit 0x00007fff8cb55cdf -[NSMenu itemAtIndex:] + 165
5 AppKit 0x00007fff8cb55e38 -[NSMenu removeItemAtIndex:] + 63
6 Safari 0x000000010f170c2e -[AppController awakeFromNib] + 387
7 CoreFoundation 0x00007fff8762bfb1 -[NSObject performSelector:] + 49
8 CoreFoundation 0x00007fff8762bf32 -[NSSet makeObjectsPerformSelector:] + 274
9 AppKit 0x00007fff8cb3d9ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
10 AppKit 0x00007fff8cb33f73 loadNib + 322
11 AppKit 0x00007fff8cb33470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
12 AppKit 0x00007fff8cb3338b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
13 AppKit 0x00007fff8cb332ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
14 AppKit 0x00007fff8cda406f NSApplicationMain + 398
15 Safari 0x000000010f373806 SafariMain + 166
16 Safari 0x000000010f15ef24 Safari + 3876
terminate called throwing an exception
abort() called -
Please help
Force Quit Safari.
Press command + option + esc keys together at the same time.
Wait.
When Force Quit window appears, select the application if not already.
Press Force Quit button at the bottom of the window.
Wait.
Application will quit.
Relaunch Safari holding shift key down. -
Since installing Snow Leopard safari autofill won't work
I have checked the safari autofill preferences and have the top box and bottom box checked (not the middle passwords).
This used to work well as soon as I would enter one letter in a form it would complete it. Now I must type in everything even in websites I have visited often and recently.
I had the "word won't print or save as" problem but installing the new 1.1 security update fixed that but not this autofill problem.
What can I do now?Thanks for the link, but it still doesn't work for me. It fills in some of the information but refuses to do postcodes & countries and telephone numbers are a bit random. It still doesn't do email addresses on many sites - even sites I visit every day. The only thing it gets correct consistently is the first line of my postal address. I tried deleting the contact, creating a new one and making it me - but it still does exactly the same thing.
I finally gave up and ran Chrome. Oh the joy of coming back to a site I visited only yesterday and have all the data I entered available at the click of a mouse; instead of taking minutes to book airport parking it takes seconds! It's like browsers used to be (and, incidentally, much faster than Safari and correctly renders all the sites I visit). It's so frustrating that Apple can't make something work that other browsers have been doing for decades.
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