My Samsung Galaxy S4 constantly having DNS failure

My Samsung Galaxy S4 started having DNS failure along with some other problems... Verizon replaced my phone... Now my new phone is having the same DNS failure very often. I can restart my phone, but this happens many times a day so that is ridiculous to have to restart constantly. I know I am in a service area when I have this problem. How can I resolve this problem?

GSDDino
We definitely want to make sure your phone's errors stop and you're up and running at 100%! Did this start right away on your replacement? Any of the same apps installed? Try placing the phone into Safe Mode and test if the error continues. Here's how: http://vz.to/1qr41d3
RuthW_VZW
Follow us on twitter @VZWSupport

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When you have kernel panics, the pertinent information is in the panic report.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
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Anyone having problems with the Samsung Galaxy Stellar touch screen after a screen lock?

My Samsung Galaxy Stellar won't respond from the lock screen, about once a week.
What touch screen issues are others having?
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So far I have had 3 of these phones in as many months. After about 3 weeks, the phone will suddenly lock up on me, and will either go into a boot loop, or just become unresponsive. Couldn't even do a factory reset on the first one. In both cases, I can see activity on the wifi indicator, so it's not like the phone is completely frozen, but you can't do anything with it since the screen is. I really like this phone, but if this third one does the same thing, I'm going to throw it out the window, and cancel my 7 year old account!

I am trying to download pictures off my Samsung "Galaxy" phone but I am having no luck

I am trying to download pictures from a Samsung "Galaxy" phone to my macbook. Any suggestions?

From Wikipedia http://en.wikipedia.org/wiki/Samsung_Galaxy
Samsung Galaxy is a series of mobile computing devices produced by Samsung Electronics, all of which use the Android operating system.

Unable to use FiOS Mobile Remote App on Samsung Galaxy Tab 2

I'm one of the holdout Blackberry customers who Verizon doesn't recognize as wanting apps anymore. I finally broke down and bought an Android tablet device when I saw the FiOS Mobile Remote App and recognized it as an easy solution for controling my multiple HD STBs in my "Man Cave". Unfortunately, the app has been completely useless.
The app loads fine. I'm able to register each HD STB with the app, however doing anything more than the initial set-up for the remote function results in a crash. Every time I attempt to use it, I get the message "Unfortunately, FiOS Remote has stopped." I will occassionally see the attempted connection displayed on the corner of my TV screen.
All other functions of the app work, including the DVR function.
I've reported this failure for months, using the handy little report button below the crash message. No response.
I've commented on this topic in threads from other users with the same problem. No response.
I've posted to the comments section of the Google Play store. No response.
Please, would someone from Verizon acknowledge this problem exists? My best theory so far is that my tablet device is not on a Verizon data plan (WiFi only), so therefore Verizon isn't interested in supporting it (or this loyal customer).
Device is Samsung Galaxy Tab 2, 7.0, running Android 4.0.4. All FiOs STBs replaced with latest generation.

I am sorry to hear about the troubles you are having with the app. We try to make the app as compatible with all devices as possible. The full list of devices the mobile remote is compatible with is https://www22.verizon.com/OnDemand/unprotected/AboutFlexView.aspx . You may find there may be devices that do work with it that re not on the list, but these are all verified working devices with the app. Since yours doesn't appear to be on the list, we can not gaurantee it will work. Submitting all the feedback has gotten word back to Verizon about the troubles you are having. You can also submit this to the Verizon Idea Exchange. Please search on the idea exchange and cast your vote. There may be another member who made the same suggestion. If not, please add a new idea so your fellow community members can comment and vote on your suggestion. http://forums.verizon.com/t5/Verizon-Idea-Exchange/ct-p/ideaexchange . The Verizon Idea Exchange is there for you to submit your ideas and suggestions to Verizon so that we can consider them as we innovate our products and services.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Samsung Galaxy Nexus Android 4.2 Update

When will Verizon approve the Android 4.2 update for the Samsung Galaxy Nexus? The slowness of Verizon to approve updates is inexcusable! And to that I'll say, "I'm done!" I am so disgusted with Verizon and their inability to provide updates to what is supposed to be a "Nexus" device. It's not like they have to manipulate around manufacturer software. It's pure Google operating system. Load and test the drivers for CDMA and LTE and then launch the update. At the MOST that should take no more than 2 weeks! Since I have had my Nexus on Verizon, I have not recieved a single update prior to 2 months! Android 4.2 update from Android 4.1 is so miniscule and, might I add, required no additional new drivers, so what is the hold up Verizon? Where is the Android 4.2 update? And, yeah, I know some techy out there is going to say, " well why don't you just jailbreak and load it yourself?" Because I shouldn't HAVE to jailbreak my phone. It's not a matter of can I do it, it's why can't I do it without jailbreaking from Verizon? They sold this phone initially by claiming it to be a "pure Nexus" device and it's been nothing of the kind ever since! So I say, "I'm done!" That means that when my contract is up, I'm return to AT&T! They have upgraded the towers in the area that I live and my friends on AT&T say their signals are even better than Verizon's. AT&T's new LTE towers download at faster speeds than Verizon's too. I would have happily stayed with Verizon if they would have only taken the Pure Nexus experience seriously!
To those who have stated that I've said this for Jelly Bean 4.1, you are correct! The only reason I'm still here is because of the hefty penalty Verizon will charge me for terminating my contract early. My contract doesn't expire until December 2013 so it would be a rather hefty penalty to pay. But Android 4.2 has confirmed that Verizon refuses to change their position on slow updates, so when my contract is up (as I believe I stated on 4.1), you won't see REDNIBKRAM on Verizon anymore!
It appears as though the Verizon "love freaks" just can't seem to get the message. I'm not saying that the updates aren't difficult, I'm saying that if Verizon chooses to use CDMA technology over GSM and that requires them to jump through hoops to get updates completed, then they should have NEVER agreed to carry a "pure Nexus" device, or at the very least, should have NEVER advertised the device as such. My whole point is that Verizon LIED TO ME and told me that my phone was a "pure Nexus" device when I purchased it and switched from a GSM phone company (AT&T) when, in fact, they knew that I would NOT be getting updates directly from Google as the GSM versions of the SGN do. At the very least, if Verizon really wanted to make this right, they would offer to allow anyone with a SGN phone who was lied to when they purchased it to exit from their existing contract without penalty, so we can purchase a "TRUELY PURE NEXUS" phone direct from Google or provide us with a choice of another phone (Windows Phone, iPhone, etc.) without having to renew a 2 year contract.
All I'm saying is that if Verizon won't or can't update the phones they themselves advertised as a "pure Nexus" phone, then they should make it right to the people they lied to.

I didn't go back to AT&T for JB in August because the of VERY HEFTY penalty I will have to pay for cancelling my contract early and I got the Android 4.1 JB update. Once I received the update and because the the penalty, I decided to give BIGRED another change at the next update. I thought, "maybe it was such a huge update that they really needed to make sure everything was done right." So, now here we are waiting for the 4.2.1 update and I'm still getting the same response from BIGRED as I got for JB 4.0 update. It's quite clear that VZ DOESN'T CARE about customer satisfaction. They use the excuse that they want their network to be the best and they want their phones to operate with little or no problems, yet when problems ARE discovered, it takes them months to send out the updates that Google has already released months prior. I have discussed updates with Verizon, Google and Samsung support personnel. I have even contacted Verizon Corporate and I fully understand the process by which updates are done, and believe me when I say that the update process at VZ is in serious need of restructuring. Especially when it comes to Android devices. But as far as this Android 4.2.1 update is concerned, I have spoken with Google and they have informed me that there was NO changes made to the operating system that would affect the CDMA or LTE drivers on the Verizon Samsung Galaxy Nexus, so there should be no reason why Verizon would not want to release the update. The small changes (additions) to the operating system would in no way affect the communications on VZ. So why hasn't VZ released this update yet. Corporate says they need to test the software to ensure it doesn't affect communications on their network, yet Google hasn't changed anything in the operating system that would, so what are they testing? VZ may have the better network, but CARRIER EXPERIENCE ISN'T ALL ABOUT THE BEST CONNECTION. It's about customer SATISFACTION and not receiving updates on a pure NEXUS device in a timely manner is inexcusable and in NO WAY SATISFYING! So when my contract is up, I will be returning to AT&T or giving T-Mobile a try on a pure Nexus device with no contract!

Samsung Galaxy Tablet

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HT5824 I switched over from an iPhone to a Samsung Galaxy S3 & I haven't been able to receive any text messages from iPhones. Please help with turning my iMessage completely off..

I switched over from an iPhone to a Samsung Galaxy S3 & I haven't been able to receive any text messages from iPhones. I have no problem sending the text messages but I'm not receivng any from iPhones at all. It has been about a week now that I'm having this problem. I've already tried fixing it myself and I also went into the sprint store, they tried everything as well. My last option was to contact Apple directly. Please help with turning my iMessage completely off so that I can receive my texts.

If you registered your iPhone with Apple using a support profile, try going to https://supportprofile.apple.com/MySupportProfile.do and unregistering it. Also, try changing the password associated with the Apple ID that you were using for iMessage.

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Yesterday I changed my email password on my home computer. Today, I can't get any new emails on my Samsung Galaxy 4; I deleted the email account entirely and tried to set it up again as a new account, using the new password, but it keeps giving me an error message that reads: Cannot safely connect to server. The new password is working on my home computer. I even tried the old password; it just gave me the same error message.

I'm sorry you're having issues with your e-mail account on your phone Rusty1112. Let's figure out what's going on. First, please try deleting account/information again and then restart phone. When phone is back on, try adding e-mail account again, and be sure you're entering exactly as you set up, meaning its case-sensitive. If you're still getting same error, please let us know and let us know what e-mail account it is, Yahoo, AOL, MSN, etc.
Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport

We have two Airprint capable printers thagt my wife uses with her Samsung Galaxy s4 but both printers are NOT listed on my iPhone 4s. any ideas why and how to correct??

I have two printers ... Cannon MS5400 and an Epson Workforce 840 ... both are Airprint capable as my wife prints to both via her Samsung Galaxy S4.
My iPhone 4S only has the Cannon listed when I go to print. Any deas as to what is going on and how to correct???

There are a lot of posts in the forums today with people having problems with iMessage. There was also a published outage yesterday, so it's possible there are still some issues that may be impacting you both.
I would just wait it out - I'm sure it will be sorted out soon.

Verizon Customer Service and Samsung Galaxy S III

A little over 3 weeks ago I purchased a Samsung Galaxy III phone from Verizon.
The exact store is:
224 North Weber Road,
Bolingbrook, IL 60440
(630) 226-4660
When I purchased the phone the person who sold me the phone told me that I had 30 days, If I was not completely satisfied with the phone I could return it and get my money back. However, he assured me that I would LOVE my new phone.
I had just come off using a Blackberry for 4 years with no problems AT ALL! I loved that phone, but I thought it would be nice to get up to the 21st century phone standards and get a touch screen phone. Well, I went for the best…… or so I thought.
As soon as I got my new phone in the car, I started using the speaker phone hands free. The speakerphone began to cut in and out and the person, my husband whom I most speak with could not understand what I was saying. I used the speakerphone on my Blackberry without issue. I did not think much of it because I was so happy to have my new phone. I thought maybe I was just in a bad area etc… Well the issue persisted also when I called my bank, my husband’s mother, my mother and it did not matter where I was the speaker phone did not work properly. Then my phone started to drop calls. Again, I thought it may have been the area, but it started happening a lot. So now I was really beginning to wonder. Having though I was still under the 30 DAY warranty, I gave it a few more days. I began having to take out the battery to reset the unit because apps where disappearing and when I went to re-install them the unit indicated that app was already on my phone and wanted to know if I would like to uninstall the app. I had to once again take out the battery and have the unit restart. Well, I could not take it anymore. With all of the things going wrong only a couple of weeks after purchase, I had to go into the store and see what they could do for me. I went in and explained my situation to the manger who was greeting people at the door, I think her name was Katie or something like that. She put me in line on her IPad just like everyone else for someone to assist me. I was assigned to a very pleasant associate who took the battery out of my phone and said try this to see if this works for you. I, not knowing very much about the technology said ok and walked out of the store. Well it kept on getting worse. I went back to the store on Sunday, September 30th 2012 asking for my money back or a new replacement for the phone. They would not assist me. I started with a regular associate and went up the chain finally getting Katie (the store manager) who repeated everything that everyone else said. So, obviously, she has no managerial skills at all. She stated that they would have to totally reset my phone to see if some apps where conflicting etc. Isn’t that what you purchase a Smartphone for??? To put apps on it and calendars etc. I just downloaded a calendar and Xfinity because that is what I have my e-mail on. I don’t’ think that was the issue, but you could not tell Katie anything.
I wanted a new phone replacement or money back as I spent $300.00 dollars on this phone. She would not have it. She said we have to go through the proper trouble shooting because I was out of the 14 day return policy!!!!. OMGsh 14 days???? I was told 30! Had I known this, I would have gotten my money back the first time I took the phone in for the issues I was having. At that time, I was still under the 14 day policy! I proceeded to express my opinion to everyone in the store stating “Don’t buy a Samsung Galaxy III” They are pieces of **bleep**. Well, needless to say Katie did not like that and she set my phone down in front of me and said, if I am going to swear, she is not going to help me. Ok, then I re-worded my statement to tell everyone in the store “Don’t buy a Samsung Galaxy III they are pieces of garbage” I cleaned it up a little, but still got my point across. I also told her that I would blog about it and send a letter to the corporate office of both Samsung and Verizon. I don’t think that she believed me, but here I am taking my time for this stuff. Time I don’t have much of, but I feel very strongly about this situation. I was lied to and Katie had the nerve to tell me that if I get a replacement phone from them, it would be a refurbished unit even though I just purchased the unit 3 weeks earlier. THAT is unacceptable by any standards!!!
Needless to say I left the store totally dissatisfied with Verizon’s customer service and the Samsung Galaxy III phone. I have not put any unusual apps on my phone nor have I downloaded a new calendar to my phone and I am still having the same issues with dropped calls and bad speaker phone. I will not put any time into this phone for them to tell me they need to reset the whole darn thing again! I am not going to bother going back to that Verizon store, because I know that they will not lift a finger to do anything about it.
My husband wants an IPhone 5. We will not be purchasing this from Verizon and I will probably eat the cancellation fee and go through AT&T so that my husband can get his IPhone. I will never purchase another thing from Verizon, this is not the first time that that they have let me down.
I hope that this letter, blog, facebook, YouTube note will open some eyes with regard to Verizon customer service and the Samsung Galaxy III phone. I don’t know if it will, but with social media as it is, I hope it DOES!
Thanks for nothing Verizon!!!
Sincerely
Donna {edited for privacy}

These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the
Verizon Wireless community.

WIN a Samsung Galaxy Tab 2 in our Christmas Compet...

It’s competition time! Just in time for Christmas we have two Samsung Galaxy 2 Tablets up for grabs exclusively for our forum members!
There’s two chances to win so here’s how it works:
Between now and 16th December we’re inviting all registered forum members to submit a photo taken this year, or in a Christmas past, that really captures what Christmas means for you. It could be a Christmas family photo, a great present, a winter scene or something else entirely – we only ask that it’s a photo that you have taken, and not one belonging to someone else (or one found on the internet). By entering a photo you agree to having it posted on the Community Forum lounge for the second part of the competition.
To submit your photo please PM it to SeanD or StephanieG by 5pm on 16th Dec, the Moderators will convene and judge the best photo, which will be announced on 19th December – winner will receive a brand new Samsung Galaxy Tab 2.
The second chance to win will be from 19th Dec to 23rd Dec – during this time we’ll post the winning photograph in the Lounge and invite you all to caption it with a festive phrase, the best caption will win the second Samsung Galaxy 2 Tab. Again captions should be submitted to SeanD or StephanieG via PM by 5pm 23rd December and the caption competition will be judged by the Mod team with the winner announced after on 23rd Dec.
Please note that if you win the photo competition you can’t also win the caption comp as well!
Prizes will be sent to the winners after the 23rd December.
Good luck everybody, please get your photos in to Sean and Steph before 16th Dec.
What are the prizes?
The Winner of the ‘Christmas in a Picture’ photo competition will win a Samsung Galaxy Tab 2 (7.0 inch screen, Wifi 8GB storage)
The Winner of the ‘Christmas in a Picture’ caption competition will also win a Samsung Galaxy Tab 2 (7.0 inch screen, Wifi 8GB storage)
Christmas in a Picture competition and free prize draw Terms and Conditions
1.            This competition is open to BT Community Forum members, residents of the United Kingdom, Channel Islands and Isle of Man who are aged 16 or over, other than employees of BT, their families or its agencies. One entry per person. The Promoter reserves the right to verify the eligibility of entrants and check their identity
2.            There will be two competition winners, one for the photo competition and one for the caption competition. In both cases the winner will be judged by the BT Community Forum Moderation Team. If you win the photo competition you cannot also win the caption competition.
3.            The Promoter reserves the right to substitute prizes of equal or greater value if this is necessary for reasons beyond its control.
4.            By entering the Competition, entrants confirm that their photograph was taken by them and does not infringe the copyright of any third party.
5.            The prize winners will be announced on the Announcements forum board: http://community.bt.com/t5/Announcements/bd-p/Announcements or may be obtained by written request by sending an SAE to Community Christmas Prize Draw, pB6GX, British Telecommunications, 81 Newgate Street, London, EC1A 7AJ, England on or before 31st December 2012.
6.            By entering this Competition you agree that your image, biography and likeness (if applicable) may be used by the Promoter in unpaid promotional related publicity (including photographic shots and interviews).
7.            Your personal details will be retained for the purpose of the Competition or Prize Draw and will not be processed for any other purpose, unless you choose or have chosen to receive information from the Promoter.
8.            Winners will be selected in order of merit and will meet a minimum standard of quality. The judges’ decision is final and no correspondence will be entered into.
9.            Submitting an entry to this Competition is deemed to be acceptance by the entrants of these Terms and Conditions. The Promoter reserves the right to alter, amend or foreclose this Prize Draw without prior notice in the event that unforeseen circumstances make this unavoidable.
10.          No cash alternative will be offered and prizes are non-transferable.
11.          The Promoter reserves the right to re-draw the winner if they cannot be contacted within a reasonable period of time (to be established at the Promoter’s sole discretion) and the right to disqualify any entrant or select alternative winner in the event that it believes that any entrant has contravened these Terms and Conditions.
12.          The Promoter accepts no responsibility for any loss, damage, injury or disappointment suffered by any entrant resulting from entering this prize draw or by the entrant’s acceptance of the prize. Nothing shall exclude the Promoter’s liability for death or personal injury resulting from its negligence
13.          This promotion is governed by the laws of England and Wales.
14.          The Promoter is British Telecommunications plc, 81 Newgate Street London EC1A 7AJ. Registered in England No. 1800000.
Good luck!
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Hi all
I'm really pleased to announce our photo competition winner, congrats to StuartRogerson - one Samsung Galaxy Tab 2 will be on Santa's sleigh with your name on it shortly!
But there's still one Galaxy 2 to be won in part two of the competition - see below for the winning photo from Stuart. We felt this picture best captured the feeling and meaning of Christmas - but what do you think? PM a caption for this photo to StephanieG or SeanD and we'll select the best as the winner, it should be something that captures the spirit of Christmas - it can be funny, seasonal or sentimental. Last day for submitting your captions is 23rd Dec (by 5pm) so get your thinking caps on, we're looking forward to seeing what you come up with!
Nigel
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Ipad 2 wifi connection with Samsung Galaxy Y phone.

Hi All,
I have a Samsung Galaxy Y GT-S5360 model phone. I'm planning to have 3G internet through vodafone in my phone. Is it possible to connect internet from my samsung phone to ipad 2(without micro-sim) by enabiling hot spot feature in my samsung phone?
Please suggest. If not possible, any work around would be of great help. Thanks
Regards
Jim

Hi Gianluigi48,
If you are having issues with a greyed out WiFi settings on your iPad, you may find the following article helpful:
iOS: Wi-Fi settings grayed out or dim
http://support.apple.com/kb/ts1559
Regards,
- Brenden

I have a Samsung Galaxy phone. I can't print a thing from it to my Hp Printer..Ideas?

I have a Samsung Galaxy Phone (droid) and can't seem to print a thing from it to my HP wireless printer. Any ideas?

Hi shannonF I hope you are doing well and sorry to learn that you are having this issue.
Can you share with me the complete model of your printer. I will do my best to assist you.
Let me know if I can help;
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Texts sent by Samsung Galaxy S4 not being received

Hi there,
I seem to have issues sending texts to phones that do not use Verizon Wireless (could simply be iPhones, unsure). I can text my family and a few friends just fine, but usually my texts will not go through after sending one or two to a new number (very frustrating for trying to pick up girls, lemme tell ya).
Samsung Galaxy S4 (SCH-1545)
Android 4.3
I use the "8sms" app, but have encountered this problem with 8sms, Handcent, and the stock messaging app.
Thank you for any and all help in advance,
Josh

Thanks for the additional information jdklein. The difficulties are likely specific to having an Apple device previously on the line. Our best recommendation is to unregister your number with Apple. Here is a link to assist. JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport
http://vz.to/1aTAJuM

My Samsung Galaxy S4 constantly having DNS failure

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