My Samsung Series 7 TV will not connect to Home Hu...

I have a series & Samsung TV that is hard wired, using cat5 cabling, directly into my Home Hub 5 router and the TV refuses to connect regardless of what I do. I've spent hours on the phone to India talking to BT's tech helpline that offer no assistance at all and blame the TV. Yet when I tried another make of router the TV did at least acknowledge that it was connected.
Does anyone have any ideas/suggestions on what I can do as I was politely reminded by BT last night that I have an 18 month contract, like it or lump it, so really want tofind a solution? Thanks in advance for your help

when you go to settings on tv then network does your tv see your hub just cannot get an internet connection?  have you tried a different port on the router?
didn't have any problems with connecting my 7 series with the hh5 either wired or wireless
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