My scanner has stopped working

I have been trying to scan all morning. Keep saying I did not close the last scan which I did. Please help me

Hi,
Thanks for reporting the issue. There are few ways you can do scanning from the Printer
1. Make sure you downloaded latest HP software and installed it.
2. From PC, launch HP printer application (Start->Program files-HP->printer model->Hp Model series) or the solution center and double click scan link to do scanning
OR
3. Any third party applications like Paint program, click file and choose insert the image from scanner.
4. If it is connected via network, then you can use your browser to make scan, Here is the video
http://www.youtube.com/watch?feature=player_embedded&v=HbWpgww5I-M
If any of above option doesn't work, then Please Download and run the Printer doctor tool to find and fix your problem
http://ftp.hp.com/pub/softlib/software12/COL50849/mp-135113-1/HPPSdr.exe
Happy Printing
Click on the "Thumbs up"button on the left to say "Thanks"
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

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Scanner has stopped working

A couple of weeks ago this printer ran out of ink. Until then I admit it has been a splendid product. After I installed the new ink cartriges I started getting the message "the HP imaging device was not found" folllowed by a list of suggestions of things to do. None of it worked, nor has removing the printer from my computer and reinstalingitwith the "latest" software several times now.There is't any useful help from this forum eiher. I do not understand why HP has not come to its customers' rescue as there are several threads here on this issue, yet no viable solutiolns I can find Except the work-around using Windows Paint. a poor second best with very limited function as a scanner. Can anyone help me?
Thanks,
WRS

Hi @drbill29,
Have you tried the HP Print and Scan Doctor yet?
Like chess, the first step can be important to our strategy! Using the Print and Scan Doctor may resolve the issue, or point me in the right direction to resolve the issue manually.
The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity:
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check: Checks for missing or corrupt driver files.
Device Manager: Checks for problems in Device Manager that would prevent printing.
Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match: Checks the port settings for the HP product.
Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
Print Settings: Checks and adjusts the print quality settings.
Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests: Checks the scan mechanism, drivers, and registry entries.
Source:Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor> >>>>> www.hp.com/go/tools
If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks (), the tool did not find any problems.
If you see green wrenches (), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
If you see a red X (), follow the on-screen instructions to resolve the issue.
Thanks, I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Pavilion dv6 Fingerprint Scanner has stopped working

Ok, I have been trying to troubleshoot this problem for hours with no avail. I have looked up basically every suggestion out there for fixing the issue and none have worked.
I can no longer use my fingerprint scanner to log into my laptop like I used to before. When I swipe my finger across the scanner, it doesn't even light up, and the computer regiesters nothing. I thought this was maybe because I had unintentionally uninstalled some of the related software, but I wasn't sure what.
I uninstalled and reinstalled both HP SimplePass 2012, and the Validity Fingerprint Sensor driver from this url: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&dlc=en&softwareitem=ob-82046-1
My computer told me that the Validity reinstallation was successful, and I have rebooted my computer. I have even tried a hard reset. However, when I go into Control Panel > Handware and Sound > Biometric Devices, I see Validity Sensors Inc. appear in the list, but it is always listed as "Unavailable." If I go Control Panel > Hardware and Sound and click on "Use your fingerprint with Windows" under Biometric Devices, I get a message saying
"There are no fingerprint readers available at this time
There are no fingerprint readers attached to this computer, or all the fingerprint readers are being used by other programs"
Trying to go through HP SimplePass 2012 was thoroughly unhelpful, I found no menus or information related to fingerprint scanning or using fingerprints to log into Windows or anything.
I have even went into Control Panel > System and Security > Administrative Tools > Services > Credentials Manager> restart, to restart the Biometrics stuff as well. Nothing.
So, I'm kind of at the end of my wits with this, and I've got nothing left in the playbook. Can anyone help me out? It would be very much appreciated!
P.S/EDIT: I'm running a 64 bit Windows 7 on my laptop, if that helps anyone.

Ok, I did a little more digging and I think I've figured out something.
It seems like what I uninstalled and reinstalled from my computer was HP SinglePass 2012.
What I need to be installing is HP SinglePass Identity Protection (2011?)
Because it seems like these are two completely different things. I was confused as to why screenshots of HP SinglePass Identity Protection didn't look anything like my SinglePass software.
Is this correct? Are these two programs different, and do I need the Identity Protection software? I'd like to believe HP DIDN'T create two different programs with the exact same name just to confuse me -_-
Anyway, going to be trying this later today.

HP CUE-Scanning Flow Component has stopped working on printer settings

Hello,
When i click Printer Settings or when i am done with scan and need to send it to printer i got: HP CUE-Scanning Flow Component has stopped working error. Specifications of system are below.
OS: Windows 7
Scanner: HP ScanJet G2400 (System saying: G2410 )
Printer: HP LaserJet 1010 USB ( Drivers for Win XP by reccomendation from this forum, not my post )
Solution Center Ver: 130.0.44.62
I belliwe error is printer driver, and dont say to switch to Vista drivers, TOO buggy.
This question was solved.
View Solution.

Hello ArsenArsen,
Welcome to the HP Forums!
I understand your concerns. Unfortunately, for this Scanjet and this Laserjet printer, I need to direct you to our Enterprise Business Community Forums. This will be the right section to troubleshoot this issue.
Good luck.
I worked on behalf of HP.

I have Acrobat 9.5 and when I try to create pdf from scanner, it displays an error "Adobe acrobat has stopped working". Is there any way I can use this functionality?

I have Acrobat 9.5 and when I try to create>pdf from scanner, it displays an error "Adobe acrobat has stopped working". Is there any way I can use this functionality?

Provide you have Acrobat 9 installed in an OS for which Acrobat 9 is compatible then you can use the functionality.
As well, you need a scanner connected, powered up, and the software installed. Acrobat 9 "prefers" TWAIN drivers.
Always visit the scanner vendor's site and download - install the latest greatest software.
n.b., The Acrobat 9.x product family passed into "End of Support" mid-year 2013.
As well the Acrobat 9.x product family is not compatible with contemporary OSs.
Be well...

HP installer plugin has stopped working - hp photo scanner 4890 - windows 7

I upgraded from XP3 to windows 7. I don't use my scanner much but discovered recently it doesn't work. I tried everything I could think of including: uninstall/ reinstall/update drivers/deleted all related files from OS program files/downloaded vista compatability fix andfollowed instrauctions Several times with error message after program ectracted the files "HP installer plugin has stopped working - close program.
I've bought lots of computer hardware over the past 30 years. I did a lot of PC upgrades for friends and family and always relied on HP for quality. Things certainly changed for the worse when they bought compaq.
I hope somebody here has found some information as to what this install plugin is and how we can fix this. I note I'm one of many having this same problem with HP. **bleep** it!

Good day,
To get your issue more exposure, I would suggest posting it in the commercial forums since your product is a commercial product. You can do this at Commercial Forums.
Enjoy your day!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

I have a user getting an error Adobe Acrobat has stopped working how do I resolve this?

Adobe Acrobat XI Pro
This happens at a variety of times. Sometimes while scanning sometimes while bookmarking sometimes while adding pages from a file.
What I have done is made sure the program was up to date, a repair install, updated scanner drivers, replace the scanner with a different model, made sure the workstation was current with MS patches. Any suggestions would be most welcome.
Thank you,
Brad

Thanks for the reply. Sorry I wasn't clear the version is XI standard. And I did check for updates. The program is current. Still a few times a day the program will crash and my user will have to start over again on the document she is working on. Very frustrating for her and me.
The full error is:
Adobe Acrobat has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

Firefox has stopped working in Windows 7 but works in Windows safe mode

I am sending this from a different computer on which Firefox works fine. My problem is on a Windows 7 PC -- in the past few days Firefox has stopped working in normal mode but works ok in Windows safe mode. I keep getting a Windows error message that it has stopped working and I will be notified if there is a solution. Of course, I am never notified. I have tried resetting Firefox when in Windows safe mode, as well as uninstalling and reinstalling Firefox, after having deleted all the program folders and appdate. I've exhausted every possible fix I could find in the Mozilla support forums but I still can's solve the problem. Can you help please?

*3
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

"Firefox has stopped working" message shortly after accessing gmail account--Help?

Use firefox to access gmail account. Worked great until tonight--Nov 6th. Firefox autoloaded an update, then within 10 seconds of loading gmail account, I get a message, "firefox has stopped working", followed shortly by "A problem has occurred with firefox. Windows will close the program and notify if a solution is available". Nothing happens. If I reattempt to get into email or firefox, I get a "this is embarrassing message" with two options: restore or start new session--neither of which work. Please help.

*3
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

I get the following message: Mozilla Firefox plugin-container has stopped working properly. What do I do?

the message:" Mozilla Firefox plugin-container has stopped working properly" appears regularly in my maintenance center. I am on Windows 7 and Firefox 3.6.17

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Firefox has stopped working cause of update.exe *32 process

after PC booting to windows screen then Firefox has stopped working, but I didn't open Firefox. I checked the error message and see " update.exe_Firefox " in the application name that has some problem.
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Hello jobzaa, sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!
thank you

After update my epson scanner software stopped working

After update my epson scanner software stopped working
In Image Capture, when scannig i have this bug
https://dl.dropboxusercontent.com/u/733136/scan%20bug.mov
Can someone please test this
Thanks
Pedro Molinar

The Billions colors options creates a Tiff file , the Millions creates a Jpeg.
the Tiff has worst quality and a bigger size

"firefox has stopped working" upon startup

Few seconds upon start-up, Firefox greys out and the message "firefox has stopped working" appears leaving me with only the option of closing it. I've tried resetting firefox to default state and safe mode with add-on disabled etc but so far the only reliable method I've found is to reinstall it every time, however this only guarantees one use as once I've closed the browser the same problem re-occurs. The only major action I've performed may have been accidentally removing youtube(which contributed to a major portion of my browsing history) from the browsing history after which caused Firefox to lag/freeze and crash and hence my problem began. I tried the profile manager but that crashes on start up as well.
I'm on Windows 7 & Firefox 14.0.1

Do a malware check with some malware scanning programs on the Windows computer.<br />
You need to scan with all programs because each program detects different malware.<br />
Make sure that you update each program to get the latest version of their databases before doing a scan.<br /><br />
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
You can also do a check for a rootkit infection with TDSSKiller.
*http://support.kaspersky.com/viruses/solutions?qid=208280684
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Acrobat 8.1 has stopped working

Lately, however I try to choose Create PDF from Scanner, I end up with a Windows monologue box: Adobe 8.1 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
I upgraded my program from 8.1.3 to 8.1.4 to 8.1.5 yesterday and today. Several times I tried in the Help menu: Repair Acrobat Installation. At least one of those times Windows gave me another monologue box: Windows installer stopped working. Any suggestions?

With the absence of any further information, it would be useful to know what your environment is (e.g., OS + SP level, hardware). Do you have Reader installed in addition to Acrobat? From where did you purchase Acrobat? What other, if any, error messages do you get? Just saying Acrobat "stops working" does not precisely describe what you problem might be.
After we know this, we might have a better chance to help you?
Ken Friedman

My adobe premiere has stopped working when i start debug in eclipse

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The simple answer is that some tool like a virus scanner or generalyl a crooked configuration of local ports due to specific network setups is blocking AE's external communication with those processes. A simple google search could have told you that. You need to figure out what it is.
Mylenium

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