My scanner is laserjet m1120. What is means " error 14"?

What is it means error 14??
my scanner is laserjet mj1120

Hi @ruyfelipe ,
I see that you are getting a "error 14" message. I would like to help you out today.
I believe the error is regarding a issue with the toner.
Did you recently change the toner in the printer?
Are you using Genuine HP Toner?
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Check to make sure all the packing material is removed from the toner.
Try reseating the toner.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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    [ 4-26-2011 20:56:43:098]- LOG(CE0): CopyFilterFiles(*.*, C:\Users\hkwpa\AppData\Local\Temp\7zS1C27\\x64, C:\Program Files\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\x64)
    [ 4-26-2011 20:56:43:098]- LOG(CE0): CopyFilterFiles(*.*, C:\Users\hkwpa\AppData\Local\Temp\7zS1C27\\x64\English, C:\Program Files\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\x64\English)
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    [ 4-26-2011 20:56:43:098]- LOG(CE0): CopyFilterFiles(*.*, C:\Users\hkwpa\AppData\Local\Temp\7zS1C27\\x64\vcredist, C:\Program Files\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\x64\vcredist)
    [ 4-26-2011 20:56:43:098]- LOG(CE0): CopyFilterFiles(*.*, C:\Users\hkwpa\AppData\Local\Temp\7zS1C27\\x64\vcredist\RTM, C:\Program Files\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\x64\vcredist\RTM)
    [ 4-26-2011 20:56:43:098]- LOG(CE0): Copy file C:\Users\hkwpa\AppData\Local\Temp\7zS1C27\\x64\vcredist\RTM\vcredis1.cab to C:\Program Files\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\x64\vcredist\RTM\vcredis1.cab
    [ 4-26-2011 20:56:43:098]- LOG(CE0): Copy file C:\Users\hkwpa\AppData\Local\Temp\7zS1C27\\x64\vcredist\RTM\vcredist.msi to C:\Program Files\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\x64\vcredist\RTM\vcredist.msi
    [ 4-26-2011 20:56:43:098]- LOG(CE0): CopyFilterFiles(*.*, C:\Users\hkwpa\AppData\Local\Temp\7zS1C27\\x64\vcredist\SP1, C:\Program Files\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\x64\vcredist\SP1)
    [ 4-26-2011 20:56:43:098]- LOG(CE0): Copy file C:\Users\hkwpa\AppData\Local\Temp\7zS1C27\\x64\vcredist\SP1\vcredis1.cab to C:\Program Files\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\x64\vcredist\SP1\vcredis1.cab
    [ 4-26-2011 20:56:43:098]- LOG(CE0): Copy file C:\Users\hkwpa\AppData\Local\Temp\7zS1C27\\x64\vcredist\SP1\vcredist.msi to C:\Program Files\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\x64\vcredist\SP1\vcredist.msi
    [ 4-26-2011 20:56:43:098]- LOG(CE0): Copy file C:\Users\hkwpa\AppData\Local\Temp\7zS1C27\\ZSUM1120.VER to C:\Program Files\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\ZSUM1120.VER
    [ 4-26-2011 20:56:43:098]- LOG(CE0): _PostProgressMessage hWnd=0x1b075c msg=1125, param=13074
    [ 4-26-2011 20:56:43:098]- LOG(CE0): Preinstalling inf C:\Users\hkwpa\AppData\Local\Temp\7zS1C27\HPM1120.INF
    [ 4-26-2011 20:56:43:098]- LOG(ED4): IDLCProgressDlg:nCurrentProgressMsg()
    [ 4-26-2011 20:56:43:098]- LOG(ED4):    msg=Preinstalling the driver files ...
    [ 4-26-2011 20:56:43:800]- LOG(CE0): SetupCopyOEMInf failed gle=2
    [ 4-26-2011 20:56:43:800]- LOG(CE0): PreInstallDriverFiles()
    [ 4-26-2011 20:56:43:800]- LOG(CE0): _PreInstallDriverFiles()
    [ 4-26-2011 20:56:43:800]- LOG(CE0):   inf:C:\Users\hkwpa\AppData\Local\Temp\7zS1C27\HPM1120.INF
    [ 4-26-2011 20:56:44:378]- LOG(CE0):   DriverPackagePreinstall = -536870141, flags=0x14
    [ 4-26-2011 20:56:44:378]- LOG(CE0): ===>>> ERROR (gle=-2146499837, 0xe0000303):  Msg: (null)  Context: DriverPackagePreinstall failed
    [ 4-26-2011 20:56:45:392]- LOG(CE0): _PreInstallDriverFiles()
    [ 4-26-2011 20:56:45:392]- LOG(CE0):   inf:C:\Users\hkwpa\AppData\Local\Temp\7zS1C27\HPM1120.INF
    [ 4-26-2011 20:56:45:766]- LOG(CE0):   DriverPackagePreinstall = -536870141, flags=0x14
    [ 4-26-2011 20:56:45:766]- LOG(CE0): ===>>> ERROR (gle=-2146499837, 0xe0000303):  Msg: (null)  Context: DriverPackagePreinstall failed
    [ 4-26-2011 20:56:45:766]- LOG(CE0): Diffx Preinstall FAILED, trying SetupCopyOEMInf: C:\Users\hkwpa\AppData\Local\Temp\7zS1C27\HPM1120.INF
    [ 4-26-2011 20:56:45:766]- LOG(CE0): ProcessFailure(3) NEXT=0, BACK=1, CANCELED=2, FAILED=3
    [ 4-26-2011 20:56:45:766]- LOG(CE0): _PostProgressMessage hWnd=0x1b075c msg=1129, param=0
    [ 4-26-2011 20:56:45:766]- LOG(CE0): InstallSequencer() step = 4
    [ 4-26-2011 20:56:45:766]- LOG(ED4): IDLCProgressDlg:nStopCurrentProgress()
    [ 4-26-2011 20:56:45:766]- LOG(CE0): --- PreInstallStep ---
    [ 4-26-2011 20:56:45:766]- LOG(CE0): IsDriverInstalled(List)
    [ 4-26-2011 20:56:45:766]- LOG(CE0): IsDriverInstalled(HP LaserJet M1120 MFP)
    [ 4-26-2011 20:56:45:766]- LOG(CE0): FindInstalledDrivers()
    [ 4-26-2011 20:56:45:766]- LOG(CE0): PrinterDriver?  HP LaserJet M1120 MFP ?= HP Officejet 4200 series
    [ 4-26-2011 20:56:45:766]- LOG(CE0): PrinterDriver?  HP LaserJet M1120 MFP ?= Send To Microsoft OneNote 2010 Driver
    [ 4-26-2011 20:56:45:766]- LOG(CE0): PrinterDriver?  HP LaserJet M1120 MFP ?= Microsoft XPS Document Writer
    [ 4-26-2011 20:56:45:766]- LOG(CE0): PrinterDriver?  HP LaserJet M1120 MFP ?= Microsoft Shared Fax Driver
    [ 4-26-2011 20:56:45:766]- LOG(CE0): IsDriverInstalled(HP LaserJet M1120n MFP)
    [ 4-26-2011 20:56:45:766]- LOG(CE0): FindInstalledDrivers()
    [ 4-26-2011 20:56:45:782]- LOG(CE0): PrinterDriver?  HP LaserJet M1120n MFP ?= HP Officejet 4200 series
    [ 4-26-2011 20:56:45:782]- LOG(CE0): PrinterDriver?  HP LaserJet M1120n MFP ?= Send To Microsoft OneNote 2010 Driver
    [ 4-26-2011 20:56:45:782]- LOG(CE0): PrinterDriver?  HP LaserJet M1120n MFP ?= Microsoft XPS Document Writer
    [ 4-26-2011 20:56:45:782]- LOG(CE0): PrinterDriver?  HP LaserJet M1120n MFP ?= Microsoft Shared Fax Driver
    [ 4-26-2011 20:56:45:782]- LOG(CE0): _PostProgressMessage hWnd=0x1b075c msg=1125, param=17049
    [ 4-26-2011 20:56:45:782]- LOG(CE0): InstallProgramFiles()
    [ 4-26-2011 20:56:45:782]- LOG(CE0):   programFilesDir:C:\Program Files\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series
    [ 4-26-2011 20:56:45:782]- LOG(ED4): IDLCProgressDlg:nCurrentProgressMsg()
    [ 4-26-2011 20:56:45:782]- LOG(CE0): CopyEntireFolder(C:\Users\hkwpa\AppData\Local\Temp\7zS1C27\,C:\Program Files\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series)
    [ 4-26-2011 20:56:45:782]- LOG(ED4):    msg=Copying files to the hard drive ...
    [ 4-26-2011 20:56:45:782]- LOG(CE0): CopyFilterFiles(*.*, C:\Users\hkwpa\AppData\Local\Temp\7zS1C27\, C:\Program Files\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series)
    [ 4-26-2011 20:56:45:782]- LOG(CE0): Copy file C:\Users\hkwpa\AppData\Local\Temp\7zS1C27\\agmcrdrv.inf to C:\Program Files\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\agmcrdrv.inf
    [ 4-26-2011 20:56:45:782]- LOG(CE0): Copy file C:\Users\hkwpa\AppData\Local\Temp\7zS1C27\\Autorun.inf to C:\Program Files\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\Autorun.inf
    [ 4-26-2011 20:56:45:782]- LOG(CE0): Copy file C:\Users\hkwpa\AppData\Local\Temp\7zS1C27\\DIFxAPI.dll to C:\Program Files\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\DIFxAPI.dll
    [ 4-26-2011 20:56:45:782]- LOG(CE0): CopyFilterFiles(*.*, C:\Users\hkwpa\AppData\Local\Temp\7zS1C27\\English, C:\Program Files\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\HP\HP LaserJet M1120 MFP Series\English)

    don't install the software. unpack, go to device manager, rightclick printer, update driver, select driver from extracted files

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