My screen display on iphone 4s completely quit
My 4s screen completely stopped showing any type of display. Briefly, I could get the screen saver up...but then no app icons or anything else.
Hello btacres,
If your display is black please check out the Display section of this article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Specifically, there's a section for "Display has no backlight or dark screen".
And continue from there.
Thank you for thinking of Apple Support Communities for your support needs.
Nubz
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Brand New Iphone 5s Home Screen display defect
Here goes my ordeal with my Iphone 5s upgrade
After waiting in line for over an hour I purchased the Iphone 5s yesterday at Best Buy (Stonebriar, Frisco, TX). Later that evening, I noticed that when the time was 5:36, the home screen display was not showing the digit 6. Instead it showed a blur. I then changed the time manually to 6:36 and then to 6:43 and each time there was a digit 6 the display showed a blur instead. I must note that the phone was sitting in the grass which was a little moist (which I believe was the causing the issue). I immediately went back to the Best Buy location where I purchased the phone and requested a replacement after showing the defect. The store manager wanted me to wait in the line and I refused to do so (they sold me a defective phone so I did not see a reason why I had to go in that line all over again when it was just a replacement!). Anyways, after a tiff with the manager I left that store with my defective phone.
Next day, I went to the Apple store (Willowbend mall, Plano). I was greeted by genteleman at the entrance of the store who nicely asked if he could help. The moment I told him I suspected my new Iphone 5s was defective he said 'What!!' and made an expression of disbilief. Funny! I was asked to go to another peson who was standing and waving his hand further inside the store. I go to him and explain to him the problem and when I try to demonstrate it does not happen! Oh dear! Luckily I had enough screenshots in store and I showed them all to the store clerk. He then tells me that he can take the phone in for me and get it 'repaired'! In disbilief I ask him if he meant 'Replaced'? He says no, they will try to repair it first - he further speculates saying they will try a restore or maybe a front glass replacement and that if they still can't fix it, Apple will then replace the phone. In exasperation I tried to explain to him that the problem happened yesterday and then today it can't doesn't seem to happen, while adding that it is a brand NEW phone I purchased less than 24 hours ago and that I still am under the 14 day time-frame. I explain to him kindly that I would not be able to verify the fix (Apple does a restore or even changes the glass and returns me the phone and I must believe that the problem was fixed?? - Hel No!) and its not so nice to hear from Apple that they can't take responsibility for a defective product. He kindly says sorry and explains that it is policy and that they have to try to repair first. Oh how I wish I could've gotten Apple to sign my policy document for my money...sigh..don't work like that! So I left Apple and ran across to Best Buy mobile store asking for a replacement. The guy says Best Buy mother store and Best Buy Mobile store keep there own stock during holidays and he can't help. Sweet! I drive down 10 miles and go to a different Best Buy 'Mother' store and of course I'm asked to stand in the line. I swallow my pride and become a part of the line. My turn comes and again I explain the problem and of course the Best Buy clerk says 'Did you try a restore?' What!! Anyways, after a bit of reasoning (cribbing) with a couple of Best Buy agents, I was able to get them to replace my Iphone 5s (and of course they didn't have a gold color so I had to settle for the space gray..not a big deal though as long as this one is not defective also!)
So anybody had this display issue? Issue with Apple customer service?
Rs,
GHWell they offered to do everything they could to work with you on the device....You are right in saying that the offered what they 'could'. Unfortunately what they could was tied by company policy.
Just like being human there are times things just go wrong- 2 out 2 IPhones 5s in 2 days! I hope people are doing better :-p
You fought against people at the store level who have /zero/ control over policy and had their hands tied by what theri bosses tell them to do. Agreed. I left instead of fighting. Unfortunately they are the first line of support and a manager maybe as far I'd get. Would love to chat with Steve Jobs but I guess now there is only one way for that :-p
They not only rushed you to get service to repair the device but you didn't even do any troubleshooting of your own to try to repair it. Now what if a restore had fixed your issue, you would have kept your device, your color, and what you paid for... - I disagree. If you read my original post, the problem happened the same evening I bought the phone. When I went to Apple I was not able to reproduce the issue. So you tell me how do I verify that restore fixed it? Wait and watch? After 14 days I can't even return the phone. The other speculation made by the rep was changing the glass. I would not try that for obvious reasons.
Why /wouldn't/ you try to repair something before spending your gas/time to replace it the moment something is amiss.
hmmm..
Now the 2nd new phone makes a rattling sound. Something is loose inside..I'd rather spend gas/time and return it than get them 'repair' it or give me a refurbished phone! Why? Because I can at this point and still get a new one with possibly no defects(fingers crossed) or I could find a company that makes better quality products :-p -
My iPhone 4S went into lockup with a screen displaying an image of the USB connector pointing to the iTunes logo. I was traveling and took the phone to the closest Verizon store. The store informed me that I had a brick lock and that only an Apple retail store could unlock the phone. The Verizon store explained that they have seen this problem with SEVERAL other 4S users who had upgraded to the new iOS7 operating system and that to their knowledge it is too demanding to work on pre-iPhone 5S phones having a far less capable processor. The closest Apple store was 50 miles away in King of Prussia, Pennsylvania. I went to that store three days later (today) to reset the phone before flying out of Philadelphia Intl. Airport. The Apple store personnel were overloaded and not sensitive to my plight. They told me that I would have to make a reservation for a time 2 hours later for tech support. I couldn't do that without missing my flight - out of luck until I get back to Los Angeles. If the Verizon store explanation is true, Apple needs to accommodate 4S and earlier generation users and not force them to upgrade to a $459 iPhone 5S!
villebard wrote:
The Verizon store explained that they have seen this problem with SEVERAL other 4S users who had upgraded to the new iOS7 operating system and that to their knowledge it is too demanding to work on pre-iPhone 5S phones having a far less capable processor. !
The salesperson at Verizon has no clue what their saying.
My 4S and many of my friends works perfectly fine on IOS 7.3, no issue as all. -
Email address hacked via iphone. iphone locked home screen displaying my email password! and has been reset. now unable to restore iphone, saying i do not have permission
If you don't know your password, don't know your security questions and don't have a rescue address or don't receive a reset email, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
My iphone 5S is stuck on a screen displaying the itunes symbol and a charging cable. I tried connecting it to itunes and updating it to the new software, and backing it up but it keeps saying unknown error 4005, Also when I first tried backing up my phone on my computer it would begin the processes then half way through it would say IPHONE has been disconnected, now it won't recognize it or anything. what can i do? This is a brand new phone!!!
Hello jraff21,
I was able to locate a support article for the error you mentioned. The following steps may help you get your device back to working order:
iOS: Restore errors 4005, 4013, and 4014 - Apple Support
You may see one of these messages if the device unexpectedly disconnects during the update or restore or iTunes couldn't tell the device to go to the restore state.
The iPhone [device name] could not be restored. An unknown error occurred (4005).
The iPhone [device name] could not be restored. An unknown error occurred (4013).
The iPhone [device name] could not be restored. An unknown error occurred (4014).
Try these steps to resolve the issue:
Install the latest version of iTunes.
Restart your computer.
Make sure your computer is up to date. If an update requires a restart, check for updates again after you restart.
Restore using another USB cable.
Learn more about updating OS X.
Learn more about updating Windows.
Restore your device on another computer.
If you continue to see error 4005, 4013, or 4014 when you restore your device,contact Apple for support.
Learn more about other update and restore errors.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD -
Since updating Iphone 4 the screen display is too large
Since updating my Iphone 4 the screen display is too large to fit on the screen. For example the green battery graphic is so large half of it takes up the full screen.
I pressed restore and restored the phone. I then restored my backup files and I still have the same problem.
Does anyone have any suggestions?This is asked and answered many,many times and is covered in the manual ( Zoom feature).
iPhone User Guide (For iOS 4.2 and 4.3 Software)
Double tap with three fingers -
why my iphone are not responding after i update the latest ios? and the screen displaying itunes icon
You are in Recovery Mode. Follow the instructions below to recover your iPad.
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
5. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: You need to be patient and repeat the above many times to recover your iPad. Data will be lost. -
How to display your email and a message to finder on the lock screen of an iPhone?
Hi,
I loose things, including phones and keys...
To prevent a worst case scenario: How to display your email and a message to finder on the lock screen of an iPhone? (6 plus, current iOS)
That is, I assume most people finding an iPhone would want to try to contact me to give it back to me, if they know how: how can leave my contact information in the phone? This needs to be on the lock screen, naturally, as this is the only view the finder can see. It would be useful to be able to add a message of sorts a la "if found please call my wife ### or email me ###".
How can this be done other than editing the JPG of the wallpaper, or sticking a business card to the back of the phone (these are the only solutions I came up with, there must be something better).
Cheers!Greetings _daniel_,
Thank you for contributing to the Apple Support Communities.
It seems like you'd like to display a message on your iPhone 6 Plus in the event it is lost. Good news--you can do this with the Find my iPhone feature of iCloud.
Check out these links for more information:
iCloud: Set up iCloud
iCloud: Use Lost Mode
If you can’t find your device, use Lost Mode right away to lock it with a passcode, display a custom message on the screen, and keep track of its location.
Cheers,
Jeremy -
My iPhone 5 screen display expands randomly
My iPhone 5 screen display expands randomly & I have to turn it off to fix it. Sometimes this is tricky to do as I can barely see the red bar to slide it to turn off. Has anyone else had this problem? It's really frustrating.
Do you have the Accessibility Zoom feature activated?
Zoom
Many apps let you zoom in or out on specific items. For example, you can double-tap or pinch to expand webpage columns in Safari. There’s also a Zoom accessibility feature that lets you magnify the entire screen of any app you’re using. You can use Zoom together with VoiceOver.
Turn Zoom on or off. Go to Settings > General > Accessibility > Zoom. Or, use the Accessibility Shortcut. See Accessibility Shortcut on page 123.
Zoom in or out. Double-tap the screen with three fingers.
copied from page 134 of the user guide iOS7 -
my iphone 5 is stuck on a screen displaying the itunes symbol and a charging cable. I tried connecting it to itunes and it won't recognize it or anything. what can i do?
Turn it off by holding home+ power button untill the screen goes black ( as soon as it goes black, release the buttons).. This might take some practice , so dont worry if on the first try your phone reboots and goes to itunes screen again.
Now, with your phone powered off, enter DFU mode:
Method 1)
Attach the phone to the pc
Turn the phone off
Hold power and home together for *exactly* 10 seconds
Release power but keep holding home until the pc beeps as a USB device is recognized.
Whilist in dfu mode, itunes will recognize the device and it will ask you if you wish to restore it. Simply click restore, and the restoring proces will begin.
This will hopefully fix your iphone.
Cheers -
I bought an Ipod touch Used, I connected to my PC and I wanted to restore it, but the restoration could not be completed, since my PC does not recognize my iPod or iTunes. On the iPod screen displays an image thatsays I need to connect the device to iTunes.
http://support.apple.com/kb/TS1538
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again. -
Dear Community,
Please can someone assist me on what to do on the following;
After update of my iphone 3GS ios. I found out that my iphone has returned back to factory setting and it shows No Service on the top left corner of my iphone screen. It equally shows on the screen that I have to set up the iphone before using it again. I followed the on screen display then get connected to a WiFi, but the response I was getting is that the Set up Server cannot be contacted please try again latter. I chose the option of using itune through my Laptop. The response I was getting here is that my iphone cannot be connected the itune store because my iphone was not found.
I am regretting why I updated the ios. Please, can someone advise me on what to do please.
I am ernestly waiting for your kind response.
Regards
DanielHi iPheariPhoPad,
Welcome to Apple Support Communities.
It sounds like there’s an issue with Settings, the Notes app entry isn’t showing up as expected. Take a look at the article linked below and try restarting your iPhone 3GS.
Restart or reset your iPhone, iPad, or iPod touch - Apple Support
If that doesn’t do it, try restoring your iPhone as shown in this article:
Use iTunes to restore your iOS device to factory settings - Apple Support
Take care,
-Jason
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