My screen freeze daily from nokia Lumia 920

The last days my screen freeze and then I always need put back the time

This used to happen on my 920. I traced the problem back to an app that behaved badly when its tile was pinned to the home screen.
What apps have you installed recently? If any over the past few days you might want to take a closer look at those in particular.
Also, have you received the Amber/GDR2 update yet? If not, make sure that settings -> date+time -> set automatically is off as that caused instability.
If none of this works you might have to go down the factory reset route. Make sure that everything of yours is backed up because this will wipe the phone absolutely clean.
Go into settings -> about, then scroll down and tap on "reset your phone".
The phone will restart and you'll see spinning gears on the screen. This should only last for a few minutes but has been known to drag on with some phones. If yours does get stuck there are a few things you can try:
1) Press simultaneously on "Vol. down" and "power" for 15 seconds. This will cause the phone to reboot again, but possibly back to the spinning gears. Try this option a few times.
2) If the previous option doesn't work then let the battery die. If you then plug a charger into the phone, it'll take about 10 minutes to wake up, but when it does it should be fine and start going through with its initialisation sequence.
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Premiere Elements 9 no longer supports video files from Nokia Lumia 920 (it used to do)!

I've edited many videos from the same phone (.mp4) with the same software before (last time was 8 months ago). Now the software claims that the "file format is not supported or the required codec is not installed". How can it be? I haven't uninstalled or installed any codecs. The phone is the same. I can still open the old projects on Premiere Elements. I need to get this fixed so I can edit my videos!

nome2014
In the case that you are presenting, are you importing new Nokia video into a new project? You say that you can open old projects in Premiere Elements. Do the old projects contain Nokia video from the same camera? If so, open one of the old projects and try to import the new Nokia video into that old project. Imports or not?
What computer operating system is your Premiere Elements 9 running on? Are you running the program as the 9.0.1 Update? If not, please do so either
a. from Help Menu/Update in the opened project
or
b. from the 9.0.1 Update downloaded from Adobe online (Premiere Elements closed during download and installation).
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4929
I have just downloaded a sample from your Nokia Lumia 920 (1920 x 1080 @ 30 frames per second* AVCHD.mp4) and had no problems importing it into a new Premiere Elements 9.0/9.0.1 project set with the project preset of NTSC DSLR 1080p DSLR 1080p30.
*Potential issues....
the Nokia video comes with a variable frame rate, in my case, 4.201 to 30.090, showing a value of 29.272. Premiere Elements (any version) is known to have issue with cell phone video recorded with a variable frame rate. The problem can manifest itself as audio out of sync or just not being able to import the video at all. Remedy...take the video into HandBrake and convert the variable to a constant frame rate.
http://handbrake.fr/
Do you need a step by step how to on that? If so, we can supply one.
From what I have read, the Nokia can record with AVCHD video compression as well as MPEG-4. Both have a .mp4 file extension. Is what you used before the same video codec as you are using now? Please check the camera settings.
Please review and consider. You can post a sample of your problem video here as a Dropbox link, and I will road test it in my Premiere Elements 9.0/9.0.1 that is working with a sample download from your brand/model cell phone.
We will be watching for your follow up.
Thanks.
ATR

Screen turns black on Nokia Lumia 920 during video...

I wanna used my Nokia Lumia 920 in Skype but everytime I used the video call my turns into black screen I couldn't see my friend or even my self but if I used my xperia it works well
Subject/title line edited to reflect post content.

Depending on (local) avaiability you will find MetroTube here.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Nokia Lumia 920

Hello. why can't I move photos from nokia lumia 920 to iphoto? It's possible?

If it does not work like an iPhone then you need to contact Nokia support - it is not an iPhtoo for Mac issue - iPhoto reacts to cameras and phones that look liek cameras - if your does not then you need help from the phone people
LN

Nokia Lumia 920 from AT&T and the 8.1 update

First of all will the Nokia Lumia 920 from AT&T get the 8.1 update or will it have already been considered EOL? Also when will the 920 from AT&T get the 8.1 update and whatever update is included with that from Nokia?
Stephen J. Mayer

“Windows Phone 8.1 will become available for […] every Lumia […] running Windows Phone 8 […] in a [firmware] package called Lumia Cyan – starting this summer.” When Lumia Cyan is available for your Nokia Product Code, you get a notification on your phone automatically (see Menu » Settings » Phone Update). More about this there …

White Nokia Lumia 920 Back Stained Blue from Phone...

Hello everyone,
I bought my White Nokia Lumia 920 back in December and have really enjoyed the OS. I purchased a blue phone case on eBay for an inexpensive price and I recently removed it to learn that the case has stained the back of the phone light blue. My speculation is that at some point the back of the phone heated up and the paint possibly transferred. I tried to wipe it off with some household cleaner and similar products, but nothing has worked. It looks like the dye or paint is underneath the topical layer of the back the of the phone.
I also visited the AT&T store and they told me that there was nothing that they could do about it because it is a cosmetic defect. Their only suggestion was to contact whoever made the case, which I had already done.
Has anyone experienced this? How can I clean it? What can I do??
Thanks!
Attachments:
Nokia Lumia 920.jpg ‏329 KB

that breaks the heart of the inner geek inside me to see that beautiful phone destroyed by the cover.... the advice in the link Farby has provided may work for you, otherwise, as the AT&T people suggested, i would be chasing up the people that made the case sold to you and demanding explanations and money....

Nokia Lumia 920 India Launch ! - Some Observations...

Hi,
Being a Nokia fan for years .. I decided to write this .. I hope people at the right level from Nokia see this.
We all know Nokia Lumia 920 has probably hit all the right spots with Users abroad and the best thing is they are loving it a lot. I probably would like to be one of them soon.
However I have certain concerns,
When Nokia launced Lumia in India people had high hopes including myself however one thing that I have always found going wrong is the 'PRICING' .. yes such insanely high pricing at launch .. why ? Look at the pricing of Lumia 800 at launch (around 33k) . Look at the pricing of Lumia 900 still (31k) ? .. Lumia 800 now sells around at the price of 19k !! - almost a 40% drop in price.
The basic thinking in the minds of people including me is 'Don't buy a Nokia phone immediately on launch !!'. Why can't this be changed ? - Yes everybody wants to earn profits but in a situation wherein you are more in search for Mindshare .. This does not make sense. Obviously I am no one to teach anybody anything but this is what I feel & what I have felt for years.
If I buy a Nokia Lumia 920 at launch only to find that after 3 months the pricing has come down by 3-5k .. I will not be a Happy Consumer.
Nokia - Launch Lumia 920 at a very competitive price (so that the likes of SGS3 & HTC 8x will feel ashamed) .. Arrive at a price & keep it steady for real long so that the initial adopters are happy & others come to know that Nokia's pricing is real good and will stay that way for long.
Nokia's Lumia are pretty good phones .. they never lag when compared to Android etc however they have not been well received by people here in India. The most common answer that I get is 'Bluetooth not there - can't transfer files' , 'Can't use memory card ' & 'Apps not available'.
Nokia - you have to change this mindset of people because with Windows Phone 8 these things are no longer hindrances ! .. especially Bluetooth & Micro-sd support.
I am expecting your Ads to have this .. be it on Radio or TV or Internet.
Can we have right people on the Job ? - Recently I went to Hypercity Mall (in Mumbai) (Nokia booth). I took in my hand a Lumia 510. I asked how much RAM ? .. to my surprise he answered 512 Mb .. and I was like What ? I asked him to recheck - still the same answer. He said we have confirmed. The phone actually comes with 256 Mb of RAM.
Now imagine what happens to a consumer who brought this phone from him ?
Nokia - Please get the right people at task for Nokia Lumia 920 & 820 because there you have got some real innovations like PureView, OIS, Wireless Charging etc. Ensure that users get the right demo of all the innovations. First impression will be the Last impression.
At Malls (without Nokia booths), the 2 phones Lumia 800 & Lumia 710 lonely guard the booths .. with rarely anybody there to explain about them. Just on the side of it I find Samsung's booth with all the latest flagships standing there & probably someone to explain about it - however Android needs no explanation these days will all aware about it (& even if not aware they know a phone with it is Cool!).
Nokia - Please set your own booths for Lumia (both WP8 & WP7) & assign one of your Guys per Booth. I really don't know the dynamics of setting up booth at a mall & the financial impact of it. All you need to do is differentiate your Lumia's from others.
Alternatively you can have a Lumia Van (or Lumia Vans) running around the City with all the possible Lumia's on it for doing Demo's. All Lumia's - since a person can come up to check a Lumia 510 too & not having a specific Lumia means Dissatisfaction for the user.
Nokia Lumia 920,820 & 620 are gem of a phones .. Hope everything is done right with them in a price sensitive market like India & I hope that Nokia you are listening to a User's opinion here.
Here's someone who wishes real good things for Nokia. Good luck with the launch of Nokia Lumia 920, 820 & 620. Desperately waiting !!

Hi slon!
Welcome to Nokia Forum!
Let me answer your question in the same manner you have presented it.
1. How can I configure networking option for individual application (it was standard option before, see N8)
- Can you tell me which particular application/s you are referring to? The phone prioritizes WLAN connection over 3G to ensure quality customer experience.
Example: Nokia Maps - when downloading map data, it would require you to use WLAN as phone would require high amount of data.
2. Where can I find the option like: Automatic, Always ask, WLAN only when using access to data connection
- These options are not available on the device. However, you can find some settings that are similar to what you are looking for:
Settings>Wifi>Tap on Advanced> you will have the following options:
Notify me when new networks are found
Automatically connect to Wi-Fi hotspots
Send information about Wi-Fi connections to help discover nearby Wi-Fi
Keep Wi-Fi on when the screen times out

Nokia Lumia 920 potential battery drain issue?

Can you Nokia confirm this? http://reach.jdbpocketware.com/topic/128305-to-nokia-ref-lumia-920/
The issue illustrated in detail:
Nature of Windows Phone buttons
Pressing either the power button or the camera button will cause the device screen to turn on, even when the proximity sensor detects proximity.
[IMAGE http://i.imgur.com/M2to9.png]
The lockscreen behavior
Upon power on, screen lights up and shows the lockscreen (or camera), which runs a timeout to auto power off the device if screen is not touched in X seconds.
But if screen is touched, the timeout counter is restarted, so continuous touching could lead into a loop, the "death loop" which won't let the device to power off (standby) and will consume battery life.
[IMAGE http://i.imgur.com/2HNdV.png]
New touchscreen technology
The Nokia Lumia 920 comes with a touchscreen that reacts to touch from pretty much any material such as metal or clothes. This can be dangerous.
[IMAGE http://i.imgur.com/4tbyY.png]
So here is a theory
When the phone is inside a pocket or bag it can be touched by other objects. These objects can press buttons and can touch/rub the screen. This will initiate the "death loop" for who knows how much time, could be minutes or hours, depends on how active the user is since body movement will produce friction between objects/clothes and touchscreen:
[IMAGE http://i.imgur.com/XMT0y.png]
The "death loop" will drain battery and battery is precious.
Solution?
Should be simple: screen must not power on if the proximity sensor detects proximity. Current version of Windows Phone does not take care of this. The big question is: will Windows Phone 8 take care of this? Is the Lumia 920 a potential battery drainer?

I don't understand why we have to spend our valuable time in the forums for days and nights to FIND HOW TO FIX THAT CRAB!! NOKIA company did not handout these devices FOR CHARITY.All of us had paid around a thousand dollars to buy this Phone. They have got to work overtime to fix it and publish a solution otherwise recall the devices back.

NOKIA LUMIA 920 reciever cannot hear me...

Dear Michaels,
I contacted Lumia support in India for a sound issue i.e the reciever cannot hear me at all. This is for all networks contacting me. I am on Vodafone and using a blackberry at the same location the reciever can hear me well. I spoke to the tech support guys who advised me to take it to the repair centre. On saturday i decided to do a factory reset. Then the gears went on turning till sunday and my phone would not start or charge. I took it to the repair centre and told them about my issue. They opened my phone and said the phone has water damage and it is out of scope of warranty. I asked them how is it that the gears are still running when the phone is started and they could not answer and they returned my phone saying I have to pay them. I think this is ridiculous. I spend 38K on a phone and customer support says water damage which is impossible since the gears were still turning as you connected the phone to the charger. But the phone would not charge. I took the phone back home and restarted it and Voila it started working. However now my voice cannot be heard at all by the caller. So I basically have a big shiny brick in my hand. All calls are returned using a Blackberry Curve which is working suprisingly fine. Please advise I have mailed Nokia care in India they said simebody would get back to me no one has. It has been over 5 days since the email and 10 days since I have not been able to return a call.
Pretty frustrating. You can try calling me on 0091-xxxxxxxxx16 and see how bad the Nokia Lumia 920 sounds and then try me on my Curve at 0091-xxxxxxxxx96 and see the difference in clarity for your own self. Both are Vodafone sim cards.
please help.
Moderator's Note: Phone numbers were removed. Please don't publish your personal contact information on a public forum.

I sent my Nokia Lumina 822 to Nokia due to the fact I could not hear every now and then the person I called or called me. I was told my Verizon to take battery out for a few seconds and then reinsert. This worked for a while. It eventually got worse. I dealt with Nokia via chat on line and phone for a few weeks trying to resolve problem. I realized my warrantee was up in ten days and discussed with them having the phone looked at. Being on an extremely limited income, I could not afford the insurance. The phone was sent back to me with a letter stating it had water damage and could not be fixed under warrantee. Everything on my phone worked except what I have listed above when I sent the phone in. Now I cannot even turn the phone on. I should have received the phone back in the same condition it was when I sent to them. Now they are giving me a run around that is beyond my comprehension. They are rude and demand this is my fault. I must have submerged in water, which I had not. Now I have a phone that will not turn on. This phone was synced with my computer and used on a daily basis when away from the house. I cannot afford a new phone as I saved just to purchase this particular phone. They say I have no recourse in this situation. I am extremely tired of being taken advantage by Nokia and treated as a stupid old lady. All I want is the phone back in previous condition. Not much to ask for, right?

Vertical coloured lines in nokia lumia 920

I have nokia lumia 920 just bought 2 months ago.. I encountered a problem.. Vertical lines of different colors especially green,pink,blue are there on the left side of my screen.. Half the screen is covered by these coloured lines.. This coloured lines didn't make any problem in functioning of my phone but still it is not going what ever i do.. Please help me to make my lumia free of these lines

Take it to a Nokia Care Point and your Lumia will be set free from these lines.

Nokia Lumia 920 data back up

Please I need help regarding the below:
(1) I need to know how I can back up all my Nokia Lumia 920 data before attempting working on it.
(2) I need to know how I can transfer my contacts from laptop back to Nokia Lumia 920 phone.
Kindly help me out.

Your contacts are tied to your Microsoft Live ID and will re-appear when you sign-in on any device and you can backup media and documents to SkyDrive: http://www.windowsphone.com/en-gb/store/app/skydrive/ad543082-80ec-45bb-aa02-ffe7f4182ba8
Happy to have helped forum in a small way with a Support Ratio = 37.0

Facebook Notifications Nokia Lumia 920

Hi, I can't seem to get facebook app notifications to work on my Nokia Lumia 920. I've selected 'toasts and tile count' and all the boxes underneath are ticked, yet i still don't recieve notifications. Even on my lock screen i don't recieve notifications.
Can anyone help me?
Thanks

If you go to outlook.com and login with the Microsoft account you use on your phone, then go to the upper right and click your name, select account settings. On the left menu now go to Permissions then Manage your accounts. You should see linked accounts like Facebook, Twitter, Linkedin if you have them. If Facebook is not there, you need to add it and give permission for them to be linked. If it is there, you may want to try and remove it and add it back again and then give it a little time to sync and see if that works
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

File manager on nokia lumia 920

Hello
I am WP8 Nokia user. I bought a nokia lumia 920 about month ago. I have problem with file manager. WP8 has no normal file manager. Will you make an update that will have file manager like WM6/6.5 had? And there is problem with file download. I found some apps but non of them works normal. Please tell me if there is some solutions about this problems. If not i have to change from my WP to android or symbian. Thanks in advance

As far as i know its OS specific. As for the app, i regret that i cant help in this regard as i do not know.
Please mark the post as solution if it solves your problem.
Current Device - Nokia Lumia 1020/920

Nokia Lumia 920 - Not connecting on MAC OSX 10.6.8

Hello everybody,
I have this problem that alot of people are encounting but it seems having no solutions yet.
I bought my Nokia Lumia 920 a couple days ago, made all the updates alvaible but still I can't connect my phone to my MacBook Pro.
The funny part is that my dropbox application on my mac detect my phone and tries to import my pictures where neither iTunes or Finder are able to recognize my Nokia.
The all support we got is to download a app which is not working for the OSX 10.6.8 and they seem to force us to upgrade to the 10.7 OSX.
It is my right, as a consummer, to choose to OS I want for my laptop and it is to both Windows and Nokia to make their devices compatible to their customers computers.
So here is my call to all Nokia and Windows developpers: Do not ignore us, there is a problem and the first step in order to solve it is to recognize this problem.
The least you can do is to tell us that you are currently working on it because I feel all alone in the dark but I am pretty sure I am not alone and you might loose some clients that are delighted with your phone but really "**bleep**" off the way that they are treated in the process of solving this important problem.
Thank you for your time and comprehension,
I am looking forward some advices from any developpers.
JyCey

I have to raise a different view point. Many users of macs are ordinary, non-techie people, who simply want a machine to do basic things. I know people with very old macs, and they are happily using them for simple purposes. I have 10.6.8, and any upgrade would cost me some money to upgrade parallels. Macs can run for years, and I believe that it is important for equipment to be able to be used for long periods of time, if the user wishes. Also, earlier OS are very commonly unsed in coutries where money and internet is not as available as to many of us.
I also use a mac with XP as I need a small install base for only one PC based software that I occasionally use.
As a developer, I would expect them to look at the actual installed back of OS, and realise that some simple functionality should be backward to existing users. The ability for a phone to connect to earlier OS is something which I did not even think about - I thought it would be automatic. Its also not that difficult to develop.
The forums are awash with frustrated new pruchasers of Lumia phones, suddenly realising that their expected functionality with PC Suite, etc has now gone. Many of those people are very frustrated, and they will pass on their frustrations to others, and sales will be affected.
I have been a Nokia user now for about six years, and I have watched the same frustrations of users, requesting Nolia to develop expected connection, integration, and sync software that other phone manufacturers seem to be able to do. Finally, a reasonable PC Suite version is now developed, but not compatible with Lumia?? Do we have to go through the whole waiting thing again? Why cannot Nokia look at this not as a software problem, but an expected functionality feature.

Nokia Lumia 920 camera key not working

Am modesta I use Nokia Lumia 920 , I woke this morning and discover that my camera shortcut button at the right down side of the phone is no longer working, I press and press nothing is coming up.please I need assistant.thanks
Moderator's note: We provided a topic-related subject to the post as it was moved to the appropriate board.

hi mate,
have you checked that you are up to date with the latest firmware thur checking in Settings > Phone Update, and that you are up to date with all the latest Nokia system app updates from the Store? if you are, and you are still encountering problems then it appears you will need to visit your Nokia Care point for inspection of your phone.

My screen freeze daily from nokia Lumia 920

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