My screen freezes after a few seconds on my iphone 5c and the display fades slightly so you can see faint lines in the background. I'm not sure whether this is easily fixable or a major problem. Have reset the device, but this has worked. Any ideas?

My screen freezes after a few seconds on my iphone 5c and the display fades slightly so you can see faint lines in the background. I'm not sure whether this is easily fixable or a major problem. Have reset the device, but this has worked. Any ideas?

To make sure that this is not software related, set it up as new device, explained in this article:
How to erase your iOS device and then set it up as a new device or restore it from backups

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        MacBook Pro - model: MacBookPro8,1
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        4 GB RAM
    Video Information:
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        [loaded]    com.oracle.java.Helper-Tool.plist Support
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        [loaded]    com.divx.update.agent.plist Support
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    Message was edited by: laburke

    Wow, thank you so much for the detailed response. I'm actually feeling a little bit of hope that we might get this figured out eventually!
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    Subnet Mask: 255.255.255.0
    DHCP Server: Enabled
    Firewall: Disabled
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    Scientic Atlanta
    DO you have either of these ?
    No, it is a DPC2100.
    I could also do with seeing an old log of an Error 20 log.
    They are stored in You Home Folder/Library/Logs/iChatConnectionErrors
    Can you post the bits down and only down to the line that starts "Binary Images for iChat"
    Pasted at bottom of this post.
    Can you tell me if there is a Wifi and Ethernet connection to the Router ? (at > the same time )
    My husband's PC is connected to the router via Ethernet. The only other things connected to it are the modem and my Airport Express so I can get online with my Macs. (I used to have the iMac connected by Ethernet before I realized I had an Airport card. Duh.)
    Thanks so much for your patience and help!
    Here's the chat log:
    Date/Time: 2010-01-29 14:05:49.036 -0600
    OS Version: 10.4.11 (Build 8S165)
    Report Version: 4
    iChat Connection Log:
    AVChat started with ID 2853609893.
    0x63bb350: State change from AVChatNoState to AVChatStateWaiting.
    Laura Macburke2: State change from AVChatNoState to AVChatStateInvited.
    0x63bb350: State change from AVChatStateWaiting to AVChatStateConnecting.
    Laura Macburke2: State change from AVChatStateInvited to AVChatStateConnecting.
    0x63bb350: State change from AVChatStateConnecting to AVChatStateConnected.
    Laura Macburke2: State change from AVChatStateConnecting to AVChatStateConnected.
    0x63bb350: State change from AVChatStateConnected to AVChatStateEnded.
    2010-01-29 14:05:45 -0600: Participant 0x63bb350: VC connection failed.
    Chat ended with error -20
    Laura Macburke2: State change from AVChatStateConnected to AVChatStateEnded.
    Chat ended with error -20
    Video Conference Error Report:
    34.059291 @SIP/Transport.c:121 type=4 (00000000/0)
    [NOTIFY sip:[email protected]:56754 SIP/2.0
    Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK6ddeb2cf73f6ce49
    Max-Forwards: 70
    To: "Laura Macburke2" <sip:[email protected]:56754>;tag=1831371757
    From: "u0" <sip:[email protected]>;tag=385103684
    Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
    CSeq: 3 NOTIFY
    Contact: <sip:[email protected]>;isfocus
    Event: conference
    Subscription-State: terminated;reason=noresource
    User-Agent: Viceroy 1.2
    Content-Length: 0
    32.494025 @:0 type=4 (00000000/0)
    [VCNO_REMOTEPACKETS]
    [18]
    30.067686 @SIP/Transport.c:121 type=4 (00000000/0)
    [NOTIFY sip:[email protected]:56754 SIP/2.0
    Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK6ddeb2cf73f6ce49
    Max-Forwards: 70
    To: "Laura Macburke2" <sip:[email protected]:56754>;tag=1831371757
    From: "u0" <sip:[email protected]>;tag=385103684
    Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
    CSeq: 3 NOTIFY
    Contact: <sip:[email protected]>;isfocus
    Event: conference
    Subscription-State: terminated;reason=noresource
    User-Agent: Viceroy 1.2
    Content-Length: 0
    26.059537 @SIP/Transport.c:121 type=4 (00000000/0)
    [NOTIFY sip:[email protected]:56754 SIP/2.0
    Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK6ddeb2cf73f6ce49
    Max-Forwards: 70
    To: "Laura Macburke2" <sip:[email protected]:56754>;tag=1831371757
    From: "u0" <sip:[email protected]>;tag=385103684
    Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
    CSeq: 3 NOTIFY
    Contact: <sip:[email protected]>;isfocus
    Event: conference
    Subscription-State: terminated;reason=noresource
    User-Agent: Viceroy 1.2
    Content-Length: 0
    24.061281 @SIP/Transport.c:121 type=4 (00000000/0)
    [NOTIFY sip:[email protected]:56754 SIP/2.0
    Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK6ddeb2cf73f6ce49
    Max-Forwards: 70
    To: "Laura Macburke2" <sip:[email protected]:56754>;tag=1831371757
    From: "u0" <sip:[email protected]>;tag=385103684
    Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
    CSeq: 3 NOTIFY
    Contact: <sip:[email protected]>;isfocus
    Event: conference
    Subscription-State: terminated;reason=noresource
    User-Agent: Viceroy 1.2
    Content-Length: 0
    23.162985 @SIP/Transport.c:121 type=4 (00000000/0)
    [NOTIFY sip:[email protected]:56754 SIP/2.0
    Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK6ddeb2cf73f6ce49
    Max-Forwards: 70
    To: "Laura Macburke2" <sip:[email protected]:56754>;tag=1831371757
    From: "u0" <sip:[email protected]>;tag=385103684
    Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
    CSeq: 3 NOTIFY
    Contact: <sip:[email protected]>;isfocus
    Event: conference
    Subscription-State: terminated;reason=noresource
    User-Agent: Viceroy 1.2
    Content-Length: 0
    22.576970 @SIP/Transport.c:121 type=4 (00000000/0)
    [NOTIFY sip:[email protected]:56754 SIP/2.0
    Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK6ddeb2cf73f6ce49
    Max-Forwards: 70
    To: "Laura Macburke2" <sip:[email protected]:56754>;tag=1831371757
    From: "u0" <sip:[email protected]>;tag=385103684
    Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
    CSeq: 3 NOTIFY
    Contact: <sip:[email protected]>;isfocus
    Event: conference
    Subscription-State: terminated;reason=noresource
    User-Agent: Viceroy 1.2
    Content-Length: 0
    9.754589 @SIP/Transport.c:121 type=4 (00000000/0)
    [NOTIFY sip:[email protected]:56754 SIP/2.0
    Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK199efcba4d7aa545
    Max-Forwards: 70
    To: "Laura Macburke2" <sip:[email protected]:56754>;tag=1831371757
    From: "u0" <sip:[email protected]>;tag=385103684
    Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
    CSeq: 2 NOTIFY
    Contact: <sip:[email protected]>;isfocus
    Event: conference
    Subscription-State: active;expires=3600
    User-Agent: Viceroy 1.2
    Content-Type: application/conference-info+xml
    Content-Length: 205
    [<c-i v="0" st="f" en="sip:[email protected]">
    c<h>i</h><m t="a"/><m t="v"/>
    c<h>o</h><m t="a"/><m t="v"/>
    </c-i>
    9.753208 @SIP/Transport.c:121 type=4 (00000000/0)
    [SIP/2.0 200 OK
    Via: SIP/2.0/UDP m.0:56751;branch=z9hG4bK03684cb47799c88d
    To: "u0" <sip:[email protected]>;tag=385103684
    From: "Laura Macburke2" <sip:[email protected]:56754>;tag=1831371757
    Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
    CSeq: 1 SUBSCRIBE
    Contact: <sip:[email protected]>;isfocus
    Expires: 3600
    User-Agent: Viceroy 1.2
    Content-Length: 0
    9.664868 @SIP/Transport.c:121 type=4 (00000000/0)
    [ACK sip:[email protected]:56754 SIP/2.0
    Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK158fdb603882a2ef
    Max-Forwards: 70
    To: "Laura Macburke2" <sip:[email protected]:56754>;tag=1831371757
    From: "u0" <sip:[email protected]>;tag=385103684
    Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
    CSeq: 1 ACK
    User-Agent: Viceroy 1.2
    Content-Length: 0
    9.099356 @SIP/Transport.c:121 type=4 (00000000/0)
    [INVITE sip:[email protected]:56754 SIP/2.0
    Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK0589ec793bcf2336
    Max-Forwards: 70
    To: "Laura Macburke2" <sip:[email protected]:56754>
    From: "u0" <sip:[email protected]>;tag=385103684
    Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
    CSeq: 1 INVITE
    Contact: <sip:[email protected]>;isfocus
    User-Agent: Viceroy 1.2
    Content-Type: application/sdp
    Content-Length: 536
    [v=0
    o=admin 0 0 IN IP4 uen0.0
    s=u0
    c=IN IP4 uen0.0
    b=AS:2147483647
    t=0 0
    a=hwi:34:1:1200
    a=bandwidthDetection:YES
    a=iChatEncryption:NO
    m=audio 16386 RTP/AVP 12 3 0
    a=rtcp:16387
    a=rtpmap:3 GSM/8000/1
    a=rtpmap:0 PCMU/8000/1
    a=rtpID:1892442351
    m=video 16384 RTP/AVP 126 34
    a=rtcp:16385
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 0 rules 15:352:288
    a=framerate:20
    a=RTCP:AUDIO 16387 VIDEO 16385
    a=pogo
    a=fmtp:126 imagesize 0 rules 20:160:120:160:120
    a=rtpID:123999715
    Video Conference Support Report:
    34.059656 @SIP/Transport.c:1218 type=1 (00000000/0)
    [SIP/2.0 200 OK
    Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK6ddeb2cf73f6ce49
    To: "Laura Macburke2" <sip:[email protected]:56754>;tag=1831371757
    From: "u0" <sip:[email protected]>;tag=385103684
    Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
    CSeq: 3 NOTIFY
    User-Agent: Viceroy 1.2
    Content-Length: 0
    33.137083 @:0 type=2 (00000000/2)
    [VCCALL_ENDEDCOUNT]
    [17]
    30.069301 @SIP/Transport.c:1218 type=1 (00000000/0)
    [SIP/2.0 200 OK
    Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK6ddeb2cf73f6ce49
    To: "Laura Macburke2" <sip:[email protected]:56754>;tag=1831371757
    From: "u0" <sip:[email protected]>;tag=385103684
    Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
    CSeq: 3 NOTIFY
    User-Agent: Viceroy 1.2
    Content-Length: 0
    26.059889 @SIP/Transport.c:1218 type=1 (00000000/0)
    [SIP/2.0 200 OK
    Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK6ddeb2cf73f6ce49
    To: "Laura Macburke2" <sip:[email protected]:56754>;tag=1831371757
    From: "u0" <sip:[email protected]>;tag=385103684
    Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
    CSeq: 3 NOTIFY
    User-Agent: Viceroy 1.2
    Content-Length: 0
    24.061489 @SIP/Transport.c:1218 type=1 (00000000/0)
    [SIP/2.0 200 OK
    Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK6ddeb2cf73f6ce49
    To: "Laura Macburke2" <sip:[email protected]:56754>;tag=1831371757
    From: "u0" <sip:[email protected]>;tag=385103684
    Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
    CSeq: 3 NOTIFY
    User-Agent: Viceroy 1.2
    Content-Length: 0
    23.164466 @SIP/Transport.c:1218 type=1 (00000000/0)
    [SIP/2.0 200 OK
    Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK6ddeb2cf73f6ce49
    To: "Laura Macburke2" <sip:[email protected]:56754>;tag=1831371757
    From: "u0" <sip:[email protected]>;tag=385103684
    Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
    CSeq: 3 NOTIFY
    User-Agent: Viceroy 1.2
    Content-Length: 0
    22.578864 @SIP/Transport.c:1218 type=1 (00000000/0)
    [SIP/2.0 200 OK
    Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK6ddeb2cf73f6ce49
    To: "Laura Macburke2" <sip:[email protected]:56754>;tag=1831371757
    From: "u0" <sip:[email protected]>;tag=385103684
    Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
    CSeq: 3 NOTIFY
    User-Agent: Viceroy 1.2
    Content-Length: 0
    11.029675 @:0 type=2 (00000000/2)
    [VCVIDEO_STARTCOMPLETED]
    [16]
    11.029646 @:0 type=2 (00000000/2)
    [VCVIDEO_INCOMINGCOMPLETION]
    [11]
    10.719451 @:0 type=2 (00000000/2)
    [VCUSE_INTERNALMIC]
    [29]
    10.650426 @:0 type=2 (00000000/2)
    [VCUSEDV]
    [27]
    9.763906 @SIP/Transport.c:1218 type=1 (00000000/0)
    [SIP/2.0 200 OK
    Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK199efcba4d7aa545
    To: "Laura Macburke2" <sip:[email protected]:56754>;tag=1831371757
    From: "u0" <sip:[email protected]>;tag=385103684
    Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
    CSeq: 2 NOTIFY
    User-Agent: Viceroy 1.2
    Content-Length: 0
    9.688386 @SIP/Transport.c:1218 type=1 (00000000/0)
    [SUBSCRIBE sip:[email protected] SIP/2.0
    Via: SIP/2.0/UDP m.0:56751;branch=z9hG4bK03684cb47799c88d
    Max-Forwards: 70
    To: "u0" <sip:[email protected]>;tag=385103684
    From: "Laura Macburke2" <sip:[email protected]:56754>;tag=1831371757
    Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
    CSeq: 1 SUBSCRIBE
    Contact: <sip:[email protected]:56751>
    Event: conference
    Expires: 3600
    User-Agent: Viceroy 1.2
    Content-Length: 0
    9.613321 @SIP/Transport.c:1218 type=1 (00000000/0)
    [SIP/2.0 200 OK
    Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK0589ec793bcf2336
    To: "Laura Macburke2" <sip:[email protected]:56754>;tag=1831371757
    From: "u0" <sip:[email protected]>;tag=385103684
    Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
    CSeq: 1 INVITE
    Contact: <sip:[email protected]:56751>
    User-Agent: Viceroy 1.2
    Content-Type: application/sdp
    Content-Length: 413
    v=0
    o=lauraburke 0 0 IN IP4 m.0
    s=u0
    c=IN IP4 m.0
    b=AS:2147483647
    t=0 0
    a=hwi:784:1:1800
    a=bandwidthDetection:YES
    a=iChatEncryption:NO
    m=audio 56759 RTP/AVP 12
    a=rtcp:56760
    a=rtpID:-337239833
    m=video 56757 RTP/AVP 126
    a=rtcp:56758
    a=rtpmap:126 X-H264/90000
    a=RTCP:AUDIO 56760 VIDEO 56758
    a=fmtp:126 imagesize 0 rules 15:160:120:160:120
    a=framerate:15
    a=rtpID:-362537079
    9.195704 @:0 type=2 (00000000/0)
    [VCVIDEO_INCOMINGATTEMPT]
    [3]
    9.119168 @SIP/Transport.c:1218 type=1 (00000000/0)
    [SIP/2.0 180 Ringing
    Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK0589ec793bcf2336
    To: "Laura Macburke2" <sip:[email protected]:56754>;tag=1831371757
    From: "u0" <sip:[email protected]>;tag=385103684
    Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
    CSeq: 1 INVITE
    Contact: <sip:[email protected]:56751>
    User-Agent: Viceroy 1.2
    Content-Length: 0
    9.118898 @SIP/Transport.c:1218 type=1 (00000000/0)
    [SIP/2.0 100 Trying
    Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK0589ec793bcf2336
    To: "Laura Macburke2" <sip:[email protected]:56754>
    From: "u0" <sip:[email protected]>;tag=385103684
    Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
    CSeq: 1 INVITE
    User-Agent: Viceroy 1.2
    Content-Length: 0
    0.266057 @:0 type=2 (00000000/2)
    [VCUSEDV]
    [27]
    0.000000 @:0 type=2 (00000000/2)
    [VCUSEDV]
    [27]

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