My screen has a battery with a red line through it...

The screen will not change from this image. the battery is fully charged and it works on other blackberry's. My service provider said they can't cover me cause i didn't buy it from them directly. where could I go to get this fixed or am I basically screwed?

Have you checked by changing theme? Is the line above your battery or the across the whole screen?
tanzim                                                                                  
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