My screen has marks made by the keyboard when closed. Possible design flaw (mid 2012 macbook pro retina)
My screen has marks made by the keyboard when closed. I think is because possible desing flaw. Is a macbook pro retina mid 2012. Maybe the secreen is very close to the keyboard when close. It is a soft mark, but I´m sure it´s because the keyborad because is the same shape.
Thank you
Whether they replace just the screen, a subassembly, the whole top half of the computer, or the entire computer is entirely up to them, as is whether they replace with new or refurbished parts.
I would make sure I had at least one full backup of everything on my computer before taking it in. Two would be even better. Even if they don't replace the entire computer, something could happen during installation and testing of new parts.
Back when people really cared about the manufacturer of their screen (in the beginning of the Retina models, when one manufacturer had a bad run of screens), instructions for using Terminal commands to determine which you had circulated. I didn't bother to keep a copy of the one I used. A web search for "retina screen manufacturer" (without the quotes) should reveal as top hits several sites with very similar instructions.
Similar Messages
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Does OS Lion 10.7.5 support Airplay mirror of Apple TV 3? I can't find the option in Setting>Display on my mid 2012 MacBook Pro.
I've rebooted all 3 devices, still does not work. Both Apple TV and MBP are on the same wifi. And the Apple TV AirPlay option is on. Can someone help? Thank you.About AirPlay and Airplay Mirroring
AirPlay Mirroring requires a second-generation Apple TV or later, and is supported on the following Mac models: iMac (Mid 2011 or newer), Mac mini (Mid 2011 or newer), MacBook Air (Mid 2011 or newer), and MacBook Pro (Early 2011 or newer). For non-qualifying Macs you can try using Air Parrot.
Several Apple Articles Regarding AirPlay
Apple TV (2nd and 3rd gen)- How to use AirPlay Mirroring
How to set up and configure AirPort Express for AirPlay and iTunes
About AirPlay Mirroring in OS X Mountain Lion
iTunes 10- About playing music with AirPlay
Troubleshooting AirPlay and AirPlay Mirroring
Using AirPlay
Thanks to the $15 Beamer, AirPlay streaming is still possible on Macs that do not support Airplay and mirroring.
Another solution is the Air Parrot. -
My mother was using my laptop and meant well by cleaning off her finger prints (which stick pretty well to this display) afterwards. A thumb was pressed against the lower left corner wiping a microfiber cloth back and forth, while resting the other four fingers on the back to prevent the display from swiveling backward. We filed a claim on her insurance, but an appraisal done by a so called "specialist" came to the conclusion that the damage could not have possibly been caused by the above described act. Oh yeah, and this diagnosis was made solely from 2-3 images of the screen itself.
All you can do is take it in and see what Apple says:
Genius reservation http://www.apple.com/retail/geniusbar/
on-line https://getsupport.apple.com/GetproductgroupList.action
check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do -
Hi Everyone,
This problem just started today. When I turn on or restart my Macbook Pro Retina 15" (Mid 2012 version), my screen is light gray like normal, and then after a few seconds my entire screen flashes completely bright yellow for a few seconds, and then it goes to the normal Welcome screen (where I choose to login as myself or a guest user). This suddenly started today and has not stopped since. This keeps happening every single time I turn on or restart my computer.
Yesterday I installed all the Mavericks and other updates that were available in the App Store, so I'm wondering if this is related to that since this never happened prior to my doing those updates yesterday. When I first installed the new OS X Mavericks (10.9.3) update, it went through the whole installation process (took about 10 minutes), and then during the installation I got an error message saying that it couldn't verify my iTunes application that was on my laptop, and then my laptop finished installing the updates. Then once my laptop restarted, the App Store "Updates" section said that I had to do the whole OS X Mavericks (10.9.3) and iTunes (Version 11.2) updates all over again. So my laptop did the whole installation again (took about 10 minutes, but this time I didn't get that "iTunes error message" during the installation process).
Now, when I go to the App Store "Updates" section, it says the following under "Updates Installed in the Last 30 days":
-Digital Camera RAW Compatibility Update (Version 5.05) installed May 15, 2014
-OS X Update (Version 10.9.3) installed May 15, 2014
-iTunes (Version 11.2) installed May 15, 2014
-OS X Update (Version 10.9.3) installed May 15, 2014
-iTunes (Version 11.2) installed May 15, 2014
-Security Update 2014-002 (Version 1.0) installed April 22, 2014
I'm wondering if this flashing bright yellow screen upon bootup is related to the fact that my laptop installed the OS X Update and the iTunes Update two times each? Or is this new problem totally unrelated? It's just that this problem started a day after these 2 updates were installed twice.
My Macbook Pro Retina 15" (Mid 2012 version) is otherwise working fine at least as of now. The only issue so far is this flashing bright yellow screen every time I turn on or restart my computer.
If anyone could please help me fix this so that my bootup screen doesn't flash completely bright yellow anymore, I would be forever grateful!
Thank you so much for reading this and for any help you can provide.
hope everyone is well,
ElaineHey everyone in Apple world!
I figured out how to fix the flashing yellow screen problem that I've been having on my MBP! Yessssss!!!
I found this super handy website with the golden answer: http://support.apple.com/kb/HT1379
I followed the instructions on this page and here's what I did:
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
I went through the 6 steps above twice, just to make sure I got rid of whatever stuff was holding up my bootup process. Since I did that, my MBP boots up just like normal. No flashing yellow screen anymore!!
(Note that I arrived at this solution when I first saw this page: http://support.apple.com/kb/TS2570?viewlocale=en_US)
Let me know if this works for you!
Elaine -
My mid-2012 MacBook Pro has the fan constantly running. As soon as I turn it on. My MBP won't even be hot and the fan is running. How can I fix this?
If you are still under warranty and/or have AppleCare, call them. Let them deal w/it.
OOW try the following: http://support.apple.com/kb/HT1411 Apple Portables: Resetting the System Management Controller (SMC) -
whats the maximum resolution supported @ 60 Hz on an external display for mid 2014 macbook pro retina 13 inch ?
I don't know where you found 1920x1080, but that isn't the max. The INTERNAL display can even support more than that.
The maximum resolution is really hardware based, and since Thunderbolt 2 has a Mini displayport connector (Mini Displayport 1.2), the max resolution for Mini Displayport is 4k (3840x2160).
PLEASE NOTE: Not all adapters can support that resolution, most monitors that can run 4k @60Hz have Displayport 1.2 (The most recent revision), Mini Displayport 1.2, and HDMI 2.0. DVI dual link can run 4k, but only 24-30Hz, depending on the monitor.
Hope this helps!! -
2012 macbook pro retina display artifacts on screen when using onboard video
2012 Macbook Pro Retina Display artifacts on screen when using onboard video.
About a month ago I've noticed these strange artifacts (blocky pixelated looking) running vertically down the screen. It first started when using Safari. Then it started to happen all the time. I turned off the auto switch video in preferences, which I'm assuming forces the computer to use the separate video card and the artifacts go away.
On top of that issue I also have had the ghosting issue.
Anyone else have this problem?artifacts onscreen could mean a faulty gpu. You said by forcing it on inbuilt gpu you do not find this issue highlights that. Do take it in to apple for service and also tell them of your ghosting issue.
There are a few retina owners who have faulty gpus. -
Can I use the new Time Capsule to backup my mid 2010 Macbook Pro? Also can I want to free up my hard disk, can I save my photos and files on the time capsule and later access through wifi?
Can I use the new Time Capsule to backup my mid 2010 Macbook Pro?
Yes, if you are asking about using Time Machine to backup the Mac.
Also can I want to free up my hard disk, can I save my photos and files on the time capsule and later access through wifi?
You are not thinking of deleting the photos and files on your Mac, are you? If you do this, you will have no backups for those files.
Another concern is that Time Machine backs up the changes on your Mac. At some point, Time Machine will automatically delete the photos and files from the Time Capsule.....you just don't know when this might occur.
In other words, only delete files from your Mac that you can afford to lose. -
i would like to replace the hard drive cable for a 13" mid 2010 macbook pro. What is the right model of the hard drive cable?
https://www.ifixit.com/Store/Parts/MacBook-Pro-13-Inch-Unibody-Model-A1278-Mid-2 009-Mid-2010-Hard-Drive-Cable/IF163-013-1
Apple Part #: 922-9062, 821-0814-A -
Anonymous UUID:
9C671066-2BC8-E27B-D3A4-D412BE7EE736
Thu Jun 12 14:58:27 2014
panic(cpu 7 caller 0xffffff8009adbf5e): Kernel trap at 0xffffff8009ad0c2f, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x000000002a6696f0, CR3: 0x000000000569b072, CR4: 0x00000000001606e0
RAX: 0x0000003a003a5000, RBX: 0x00000000000000bc, RCX: 0xffffff802d5978a0, RDX: 0x0000000000000000
RSP: 0xffffff81ffbe36a0, RBP: 0xffffff81ffbe36f0, RSI: 0xffffff81ffbe373f, RDI: 0x000000002a6696f0
R8: 0x000000000000001f, R9: 0x000000000000003a, R10: 0x0000000000002000, R11: 0x0000000000000054
R12: 0xffffff802df33016, R13: 0x000000000000005e, R14: 0xffffff81ffbe3720, R15: 0x000000008a3009e3
RFL: 0x0000000000010206, RIP: 0xffffff8009ad0c2f, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x000000002a6696f0, Error code: 0x0000000000000000, Fault CPU: 0x7
Backtrace (CPU 7), Frame : Return Address
0xffffff81ffbe3330 : 0xffffff8009a22fa9
0xffffff81ffbe33b0 : 0xffffff8009adbf5e
0xffffff81ffbe3580 : 0xffffff8009af3456
0xffffff81ffbe35a0 : 0xffffff8009ad0c2f
0xffffff81ffbe36f0 : 0xffffff8009d59cc7
0xffffff81ffbe37d0 : 0xffffff8009d5dddf
0xffffff81ffbe3940 : 0xffffff8009d91ad5
0xffffff81ffbe3a20 : 0xffffff8009d5d878
0xffffff81ffbe3bb0 : 0xffffff8009d56b4f
0xffffff81ffbe3da0 : 0xffffff8009bff9ec
0xffffff81ffbe3e50 : 0xffffff8009bed716
0xffffff81ffbe3f50 : 0xffffff8009e40653
0xffffff81ffbe3fb0 : 0xffffff8009af3c56
BSD process name corresponding to current thread: Finder
Mac OS version:
13D65
Kernel version:
Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
Kernel slide:
0x0000000009800000
Kernel text base: 0xffffff8009a00000
System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)
System uptime in nanoseconds: 2181678285632
last loaded kext at 1832834109366: com.apple.driver.AppleIntelMCEReporter
104 (addr 0xffffff7f8bea9000, size 49152)
last unloaded kext at 334019743612: com.apple.filesystems.msdosfs
1.9 (addr 0xffffff7f8bea9000, size 57344)
loaded kexts:
com.avg.Antivirus.OnAccess.kext
14.0
com.apple.driver.AppleIntelMCEReporter
104
com.apple.driver.AudioAUUC
1.60
com.apple.driver.AppleHWSensor
1.9.5d0
com.apple.filesystems.ntfs
3.11
com.apple.driver.AGPM
100.14.15
com.apple.driver.X86PlatformShim
1.0.0
com.apple.filesystems.autofs
3.0
com.apple.iokit.IOBluetoothSerialManager
4.2.4f1
com.apple.driver.AppleMikeyHIDDriver
124
com.apple.driver.AppleMikeyDriver
2.6.1f2
com.apple.driver.AppleUpstreamUserClient
3.5.13
com.apple.iokit.IOUserEthernet
1.0.0d1
com.apple.GeForce
8.2.6
com.apple.driver.AppleHDA
2.6.1f2
com.apple.Dont_Steal_Mac_OS_X
7.0.0
com.apple.driver.AppleIntelHD4000Graphics
8.2.6
com.apple.driver.AppleHWAccess
1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport
4.2.4f1
com.apple.driver.AppleLPC
1.7.0
com.apple.driver.AppleMCCSControl
1.1.12
com.apple.driver.SMCMotionSensor
3.0.4d1
com.apple.driver.AppleSMCPDRC
1.0.0
com.apple.driver.AppleSMCLMU
2.0.4d1
com.apple.driver.AppleIntelFramebufferCapri
8.2.6
com.apple.driver.AppleMuxControl
3.5.26
com.apple.driver.AppleThunderboltIP
1.1.2
com.apple.driver.AppleUSBTCButtons
240.2
com.apple.driver.AppleIRController
325.7
com.apple.driver.AppleUSBTCKeyboard
240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless
1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib
1.0.0d1
com.apple.BootCache
35
com.apple.iokit.SCSITaskUserClient
3.6.6
com.apple.driver.XsanFilter
404
com.apple.iokit.IOAHCIBlockStorage
2.5.1
com.apple.driver.AppleUSBHub
666.4.0
com.apple.driver.AppleSDXC
1.5.2
com.apple.iokit.AppleBCM5701Ethernet
3.8.1b2
com.apple.driver.AppleFWOHCI
5.0.2
com.apple.driver.AirPort.Brcm4331
700.20.22
com.apple.driver.AppleAHCIPort
3.0.0
com.apple.driver.AppleUSBEHCI
660.4.0
com.apple.driver.AppleUSBXHCI
677.4.0
com.apple.driver.AppleSmartBatteryManager
161.0.0
com.apple.driver.AppleACPIButtons
2.0
com.apple.driver.AppleRTC
2.0
com.apple.driver.AppleHPET
1.8
com.apple.driver.AppleSMBIOS
2.1
com.apple.driver.AppleACPIEC
2.0
com.apple.driver.AppleAPIC
1.7
com.apple.driver.AppleIntelCPUPowerManagementClient
217.92.1
com.apple.nke.applicationfirewall
153
com.apple.security.quarantine
3
com.apple.driver.AppleIntelCPUPowerManagement
217.92.1
com.apple.kext.triggers
1.0
com.apple.iokit.IOSerialFamily
10.0.7
com.apple.iokit.IOBluetoothFamily
4.2.4f1
com.apple.iokit.IOAcceleratorFamily
98.20
com.apple.nvidia.driver.NVDAGK100Hal
8.2.6
com.apple.nvidia.driver.NVDAResman
8.2.6
com.apple.driver.DspFuncLib
2.6.1f2
com.apple.vecLib.kext
1.0.0
com.apple.iokit.IOAudioFamily
1.9.7fc2
com.apple.kext.OSvKernDSPLib
1.14
com.apple.iokit.IOSurface
91.1
com.apple.driver.AppleSMBusPCI
1.0.12d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport
4.2.4f1
com.apple.iokit.IOFireWireIP
2.2.6
com.apple.driver.X86PlatformPlugin
1.0.0
com.apple.driver.AppleSMBusController
1.0.11d1
com.apple.driver.IOPlatformPluginFamily
5.7.0d11
com.apple.iokit.IOAcceleratorFamily2
98.20
com.apple.AppleGraphicsDeviceControl
3.5.26
com.apple.driver.AppleSMC
3.1.8
com.apple.driver.AppleBacklightExpert
1.0.4
com.apple.iokit.IONDRVSupport
2.4.1
com.apple.driver.AppleGraphicsControl
3.5.26
com.apple.driver.AppleHDAController
2.6.1f2
com.apple.iokit.IOGraphicsFamily
2.4.1
com.apple.iokit.IOHDAFamily
2.6.1f2
com.apple.iokit.IOSCSIBlockCommandsDevice
3.6.6
com.apple.iokit.IOUSBMassStorageClass
3.6.0
com.apple.driver.AppleThunderboltDPInAdapter
3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily
3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter
1.4.5
com.apple.driver.AppleUSBMultitouch
240.9
com.apple.iokit.IOUSBHIDDriver
660.4.0
com.apple.driver.AppleUSBMergeNub
650.4.0
com.apple.driver.AppleUSBComposite
656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice
3.6.6
com.apple.iokit.IOBDStorageFamily
1.7
com.apple.iokit.IODVDStorageFamily
1.7.1
com.apple.iokit.IOCDStorageFamily
1.7.1
com.apple.iokit.IOAHCISerialATAPI
2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily
3.6.6
com.apple.driver.AppleThunderboltNHI
2.0.1
com.apple.iokit.IOThunderboltFamily
3.2.7
com.apple.iokit.IOEthernetAVBController
1.0.3b4
com.apple.driver.mDNSOffloadUserClient
1.0.1b5
com.apple.iokit.IOUSBUserClient
660.4.2
com.apple.iokit.IOFireWireFamily
4.5.5
com.apple.iokit.IO80211Family
630.35
com.apple.iokit.IONetworkingFamily
3.2
com.apple.iokit.IOAHCIFamily
2.6.5
com.apple.iokit.IOUSBFamily
677.4.0
com.apple.driver.AppleEFINVRAM
2.0
com.apple.driver.AppleEFIRuntime
2.0
com.apple.iokit.IOHIDFamily
2.0.0
com.apple.iokit.IOSMBusFamily
1.1
com.apple.security.sandbox
278.11
com.apple.kext.AppleMatch
1.0.0d1
com.apple.security.TMSafetyNet
7
com.apple.driver.AppleKeyStore
2
com.apple.driver.DiskImages
371.1
com.apple.iokit.IOStorageFamily
1.9
com.apple.iokit.IOReportFamily
23
com.apple.driver.AppleFDEKeyStore
28.30
com.apple.driver.AppleACPIPlatform
2.0
com.apple.iokit.IOPCIFamily
2.9
com.apple.iokit.IOACPIFamily
1.4
com.apple.kec.corecrypto
1.0
com.apple.kec.pthread
1
Model: MacBookPro9,1, BootROM MBP91.00D3.B08, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.1f175
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B545331473634485A2D314736453120
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B545331473634485A2D314736453120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.4f1 13674, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: HGST HTS541010A9E680, 1 TB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: Hub
USB Device: USB2.0 Hub
USB Device: USB to ATA/ATAPI bridge
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: IR Receiver
USB Device: Apple Internal Keyboard / Trackpad
USB Device: USB Receiver
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1
Here is what the report said about the crash. I have not been streeming any videos online or any thing else that is graph intense.
Here are my specks:
Intel i7 2.3
Maverick 10.9.3
Ram 16gb
hd 1tb
graphic Nvidia GeForce Gt 650m 512mbRestart your Mac after uninstalling the a/v software. A/V software is invasive and sometimes hard to uninstall.
If your Mac stil generates a kernel panic, backup your important data then reformat (erase) the disk and restore using OS X Recovery -
Can I use my wireless keyboard and Magic Mouse with my 15 inch MacBook Pro retina display
Can I use my Magic Mouse and wireless keyboard with my MacBook Pro retina display
It has bluetooth. Why not? Please do so. (assuming both are functional)
Ciao. -
Cd rom not working. When I insert a disk the computer ejects it. Mid 2012 macbook pro.
When I insert a disk the computer ejects it. I have reset the smc and re installed mountain lion. Mid 2012 macbook pro
Try another disc of different brand.
Try to clean the optical drive lens with a lens cleaner disc.
Contact Apple Support. Click the link at the bottom of the page.
http://support.apple.com/kb/HT2801
Best. -
Mid 2012 macbook pro has become slow and has a malware on it i can't locate
I have a Faux flash player Malware window pops up randomly, used bit defender and activity monitor to try to find it with no luck.
Im looking for a free way to fix that guy.
RAM also seems to always be heavily used even with little open and running, windows lag when switching between Chrome windows and often gets overloaded on Vectorworks 2013 now, If i can get the flash update thing taken care up I may upgrade to 2X 8gb RAM if that can't be figured out to expedite
(Activity Monitor currently shows 8gb physical mem with 7.97 used, wasn't a problem often before Yosemite)
Heres my Etrecheck
Problem description:
macbook pro 13” mid 2012 running slowly and has faux flash player update malware
EtreCheck version: 2.1.8 (121)
Report generated March 7, 2015 at 12:55:35 PM PST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Technical Specifications)
MacBook Pro - model: MacBookPro9,2
1 2.9 GHz Intel Core i7 CPU: 2-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 1035
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 1920 x 1200
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: one day 0:49:42
Disk Information: ℹ️
TOSHIBA MK7559GSXF disk0 : (750.16 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 748.93 GB (297.62 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 749.30 GB Online
HL-DT-ST DVDRW GS31N
USB Information: ℹ️
Apple Inc. iPhone
Apple Inc. FaceTime HD Camera (Built-in)
Seagate FreeAgent Go 120.03 GB
EFI (disk2s1) <not mounted> : 210 MB
Untitled (disk2s2) /Volumes/Untitled : 119.69 GB (104.46 GB free)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Library/Extensions
[not loaded] com.symantec.kext.SymAPComm (12.7.1f4 - SDK 10.8) [Click for support]
[loaded] com.symantec.kext.internetSecurity (5.4f4 - SDK 10.8) [Click for support]
[loaded] com.symantec.kext.ips (3.9.2f1 - SDK 10.8) [Click for support]
Launch Agents: ℹ️
[failed] com.adobe.CS4ServiceManager.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[loaded] com.symantec.errorreporter-periodicagent.plist [Click for support]
[running] com.symantec.uiagent.application.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.ea.origin.ESHelper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[failed] com.symantec.errorreporter-periodic.plist [Click for support]
[loaded] com.symantec.liveupdate.daemon.ondemand.plist [Click for support]
[failed] com.symantec.liveupdate.daemon.plist [Click for support]
[not loaded] com.symantec.nav.migrateqtf.plist [Click for support]
[running] com.symantec.sharedsettings.plist [Click for support]
[failed] com.symantec.symdaemon.plist [Click for support] [Click for details]
User Launch Agents: ℹ️
[failed] com.facebook.videochat.[redacted].plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
Dropbox Application Hidden (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
JavaAppletPlugin: Version: Java 8 Update 31 Check version
Default Browser: Version: 600 - SDK 10.10
User internet Plug-ins: ℹ️
Picasa: Version: 1.0 - SDK 10.4 [Click for support]
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
Norton\nQuickMenu [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
3% WindowServer
3% sysmond
1% DesktopServicesHelper
1% Safari
0% mds_stores
Top Processes by Memory: ℹ️
369 MB BitdefenderVirusScanner
206 MB iPhoto
180 MB Finder
163 MB WindowServer
160 MB softwareupdated
Virtual Memory Information: ℹ️
376 MB Free RAM
4.13 GB Active RAM
2.77 GB Inactive RAM
1.12 GB Wired RAM
95.19 GB Page-ins
255 MB Page-outs
Diagnostics Information: ℹ️
Mar 6, 2015, 07:10:16 PM /Library/Logs/DiagnosticReports/SymDaemon_2015-03-06-191016_[redacted].crash
Mar 6, 2015, 01:15:00 PM /Library/Logs/DiagnosticReports/BitdefenderVirusScanner_2015-03-06-131500_[reda cted].cpu_resource.diag [Click for details]
Mar 6, 2015, 08:00:36 AM /Library/Logs/DiagnosticReports/BitdefenderVirusScanner_2015-03-06-080036_[reda cted].cpu_resource.diag [Click for details]
Feb 27, 2015, 07:53:28 PM /Library/Logs/DiagnosticReports/Kernel_2015-02-27-195328_[redacted].panic [Click for details]
Mar 6, 2015, 12:02:22 PM Self test - passed
Mar 6, 2015, 11:18:09 AM /Library/Logs/DiagnosticReports/BitdefenderVirusScanner_2015-03-06-111809_[reda cted].cpu_resource.diag [Click for details]The update alerts are fake, and are intended to dupe you into installing malware or disclosing private information so that your identity can be stolen.
You might get the alerts when visiting a website that has been hacked. Don't visit the site again. If applicable, notify the site administrator of the problem, but don't send email to an unknown party.
If you get the alerts when visiting more than one well-known website, such as Google, YouTube, or Facebook, then they may be the result of an attack on your router that has caused you to get false results from looking up the addresses of Internet servers. Requests sent to those sites are redirected to a server controlled by the attacker. It's possible, but less likely, that the DNS server used by your ISP has been attacked.
Back up all data.
Unlock the Network preference pane, if necessary, by clicking the lock icon in the lower left corner and entering your password. Cllck Advanced, open the DNS tab, and change the server addresses to the following:
8.8.8.8
8.8.4.4
That's Google DNS. Click OK, then Apply.
In Safari, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
and confirm. If you’re using another browser, empty the cache. Test. If the fake update alerts stop, see below. Otherwise, ask for instructions.
The router's documentation should tell you how to reset it to the factory default state. Usually there's a pinhole switch somewhere in the back. It may be labeled "RESET." Insert the end of a straightened paper clip or a similar tool and press the button inside for perhaps 15 seconds, or as long as the instructions specify.
After resetting the router, quit the web browser and relaunch it while holding down the shift key. From the Safari menu bar, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
and confirm. Do the equivalent if you use another browser. Open the Downloads folder and delete anything you don't recognize.
Then go through the router's initial setup procedure. I can't be specific, because it's different for every model. The key points are these:
1. Don't allow the router to be administered from the WAN (Internet) port, if it has that option. Most do.
2. Set a strong password to protect the router's settings: at least ten random upper- and lower-case letters and digits. Don't use the default password or any other that could be guessed. Save the password in your keychain. Any password that you can remember is weak.
3. If the router is wireless, or if you have a wireless access point on the network, use "WPA 2 Personal" security and set a different strong password to protect the network. If the router or access point doesn't support WPA 2, it's obsolete and must be replaced.
During the time the router was compromised, you were redirected to bogus websites. If you ever connected to a secure site and got a warning from your browser that the identity of the server could not be verified, and you dismissed that warning in order to log in, assume that your credentials for the site have been stolen and that the attacker has control of the account. This warning also applies to all websites on which you saw the fake update alerts.
Check the router manufacturer's website for a firmware update.
If you downloaded and installed what you thought was a software update, ask for instructions. -
Has Anyone experienced the menu bar on a MacBook Pro 15" Retina ocasionally not appearing on startup?
I've had this happen, the difference being that in my case opening an application restores the menu bar. Not getting it back at all sounds like Finder isn't launching...but then how could you launch an application? Does the Dock appear when this happens?
One thing I can think of to try is starting in Safe Mode (restart and hold the shift key until the Apple logo appears). This deletes various caches etc. Once the computer has started, restart as normal. -
Hi I was wondering if it is possible to upgrade the graphics card on a MacBook Pro and the RAM without voiding the warranty? I have a gt 650m in my MacBook Pro, non retina, and to me, its not enough power for me, so i was looking around, and I found a retailer that would give me a nvidia gtx 660m for a decent price. Also, the ram needs to be at least 12gbs, to ensure that my computer would run fast.
If you can help, please tell me,
Thankyou.No, the video card cannot be exchanged - you have a pretty decent GPU there; not sure why you'd want to switch it out. You can upgrade the RAM to a maximum of 16GBs. Apple recommends upgrading in matching pairs, so I don't really think I'd try 4GB and 8GB stick.
Both Crucial and OWC have memory available for the new Macs. Both are reputable dealers and know Macs well and I would only buy from these sources (and I would buy Crucial, were it me).
Although your Mac didn't come with a users manual outlining the installation of the additional RAM, you can download the late 2011 model users guide as the models themselves are almost identical.
Good luck - write back with any questions.
Clinton
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