My screen in Safari locks, how do I fix this problem?

Who can help

Contact iTunes store support.  There's a link on the bottom of every page in the iTunes store.

Similar Messages

  • HT4623 my app screen has gone blank, how do I fix this problem?

    When I open my app store application the screen is blank.  I went into the app store and went to featured items and it just went white.  How do I get my screen back to normal?

    Shift-O changes the color.
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  • My MacBook Pro shows a grey screen  at start-up how do I fix this problem?

    My MacBook Pro shows a grey screen when I try to login and won't go onto my homepage. Why has this happened and how do I fix it?

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
    There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
    a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
    b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
    c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
    Step 3
    Sometimes a startup failure can be resolved by resetting the NVRAM.
    Step 4
    If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
    Step 5
    If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
    Step 6
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    Step 7
    If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
    Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
    If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
    If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 8
    Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
    Step 9
    If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.  
    Step 10
    Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 11
    Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
    Step 12
    This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
    Step 13
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • The main screen of my macbook is black, but the secondary screen it's ok. how can I fix this problem?

    My MacBook was working with 2 screens but, when the secondary screen was disconnected, the main screen put in black and I can't fix it

    Take your Mac to an Apple store to be looked at and fixed. There is nothing you can do to fix it. It is a hardware problem. Either the screen has failed or the cable going from the logic board to the screen has failed. For both of those type failures only Apple, or a AARC, can fix it.

  • I was downloading something to iTunes 10.1 and my Mac book pro froze and when I try to restart the laptop it won't power up..just turns on the white apple screen!!! How do I fix this problem? I hope this can be fixed!!

    Please help me..
    What can I do to get my laptop up and running again?

    See if this helps:
    http://support.apple.com/kb/TS2570
    Ciao.

  • Hey my lock screen button and home button jammed it doesnt work.How can I fix this problem.But first of all I live in Turkey.But my Iphone 4 is bought from apple store victoria gardens CA.Do I have warranty in Turkey ?

    Hey my lock screen button and home button jammed it doesnt work.How can I fix this problem.But first of all I live in Turkey.But my Iphone 4 is bought from apple store victoria gardens CA.Do I have warranty in Turkey ?

    The warranty is only good in the country of purchase.

  • When I click to open a photo it opens a black screen with a grey triangle, exclamation mark in the middle. How do I fix this problem?

    When I click to open a photo it opens a black screen with a grey triangle, exclamation mark in the middle. How do I fix this problem?

    Make a temporary, backup copy of your library if you don't already have one (Control-click on the library and select Duplicate from the contextual menu) and  apply the two fixes below in order as needed:
    Fix #1
    Launch iPhoto with the Command+Option keys held down and rebuild the library.
    Select the options identified in the screenshot. 
    Fix #2
    Using iPhoto Library Manager  to Rebuild Your iPhoto Library
    Download iPhoto Library Manager and launch.
    Click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
    Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option
    In the next  window name the new library and select the location you want it to be placed.
    Click on the Create button.
    Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
    OT

  • I go to my settings and i change something and then i hit the home button and it wont let me go home. So i then try to turn my screen of and turn it back on to see if that will help. It will not shut off either. How do i fix this problem?

    I have a problem! I go to my settings to change something and then i hit the home button to go home and it will not let me. So I hit the button on the top to turn it off to see if i can make it anybetter. My screen will not turn off! I tried to shut it off and it wont let me do that either. So now i am stuck in my iPod settings until my iPod dies. How do i fix this problem?

    A reset may help. Tap and hold the Home button and the On/Off buttons for approximately 15-20 seconds, until the Apple logo reappears. When the logo appears, release both buttons.
    No content is affected by this procedure.

  • It locked the different email in Creative Cloud, how can i fix this problem, thx!

    I've applied Adobe a/c and rent the PS and LR for my desktop, but when i do it the same way in my notebook, it locked the different email in Creative Cloud, how can i fix this problem, thx!

    Change/Verify Account https://forums.adobe.com/thread/1465499 may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
    -Credit card https://helpx.adobe.com/utilities/credit-card.html
    -ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
    -wrong email https://forums.adobe.com/thread/1446019

  • My ipod recently cracked and now the right side of the touchscreen is not working. I can't even unlock the touch screen. How do I fix this problem if it even can be fixed?

    My ipod recently cracked and now the right side of the touchscreen is not working. I can't even unlock the touch screen. How do I fix this problem if it even can be fixed?

    You can pay to have it repaired.

  • PDF files are no longer viewable in Safari.  How can I fix this?

    I can no longer view pdf files in Safari. How can I fix this?  I use OSX 10.8.4 and Safari version 6.0.5
    Please advise!

    Hi Linc:
    These are the plug-ins I have installed:
    Adobe Acrobat and Reader Plug-in
    Adobe Acrobat and Reader Plug-in for Web Browsers, Version 7.0.9 — from file “AdobePDFViewer.plugin”.
    application/pdf
    Acrobat Portable Document Format
    pdf
    application/vnd.adobe.xdp+xml
    XML Data Package
    xdp
    application/vnd.adobe.xfd+xml
    FormFlow99 Data File
    xfd
    application/vnd.adobe.xfdf
    Acrobat Forms Data Format in XML
    xfdf
    application/vnd.fdf
    Acrobat Forms Data Format
    fdf
    Adobe Acrobat NPAPI Plug-in, Version 11.0.03
    Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.03 — from file “AdobePDFViewerNPAPI.plugin”.
    application/pdf
    Acrobat Portable Document Format
    pdf
    application/vnd.adobe.pdf
    Acrobat Portable Document Format (Interim)
    pdf
    application/vnd.adobe.pdfxml
    Acrobat XML Portable Document Format
    pdfxml
    application/vnd.adobe.x-mars
    Acrobat XML Portable Document Format (Interim)
    mars
    application/vnd.adobe.xdp+xml
    XML Data Package
    xdp
    application/vnd.adobe.xfd+xml
    FormFlow99 Data File
    xfd
    application/vnd.adobe.xfdf
    Acrobat Forms Data Format in XML
    xfdf
    application/vnd.fdf
    Acrobat Forms Data Format
    fdf
    Citrix Online Web Deployment Plugin 1.0.0.79
    Plugin that detects installed Citrix Online products (visit www.citrixonline.com). — from file “CitrixOnlineWebDeploymentPlugin.plugin”.
    application/x-col-application-detector
    Citrix Online Application Detector
    ebrary Reader Plug-In
    ebrary Reader for NSAPI browsers on Mac OS X — from file “ebrary Reader.plugin”.
    application/x-edf
    ebrary EDF Documents
    edf
    Flip4Mac Windows Media Plugin
    The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime. — from file “Flip4Mac WMV Plugin.plugin”.
    application/asx
    Windows Media Plugin
    application/x-mplayer2
    Windows Media Plugin
    application/x-ms-wmp
    Windows Media Plugin
    audio/x-ms-wax
    Windows Media Playlist
    wax
    audio/x-ms-wma
    Windows Media Audio
    wma
    video/x-ms-asf
    Windows Media Video
    asf
    video/x-ms-asf-plugin
    Windows Media Plugin
    video/x-ms-asx
    Windows Media Playlist
    asx
    video/x-ms-wm
    Windows Media Video
    wm
    video/x-ms-wmp
    Windows Media Video
    wmp
    video/x-ms-wmv
    Windows Media Video
    wmv
    video/x-ms-wmx
    Windows Media Playlist
    wmx
    video/x-ms-wvx
    Windows Media Playlist
    wvx
    Garmin Communicator Plug-in Version 4.0.4.0
    Garmin Communicator Plug-in Version 4.0.4.0 — from file “GarminGpsControl.plugin”.
    application/vnd-garmin.mygarmin
    Garmin GPS Control
    mygarmin
    iPhotoPhotocast
    iPhoto6 — from file “iPhotoPhotocast.plugin”.
    application/photo
    iPhoto 700
    Java Applet Plug-in
    Displays Java applet content, or a placeholder if Java is not installed. — from file “JavaAppletPlugin.plugin”.
    application/x-java-applet
    Basic Java Applets
    javaapplet
    application/x-java-applet;deploy=10.25.2
    Java applet
    application/x-java-applet;javafx=2.2.25
    Java applet
    application/x-java-applet;jpi-version=1.7.0_25
    Java applet
    application/x-java-applet;version=1.1
    Java applet
    application/x-java-applet;version=1.1.1
    Java applet
    application/x-java-applet;version=1.1.2
    Java applet
    application/x-java-applet;version=1.1.3
    Java applet
    application/x-java-applet;version=1.2
    Java applet
    application/x-java-applet;version=1.2.1
    Java applet
    application/x-java-applet;version=1.2.2
    Java applet
    application/x-java-applet;version=1.3
    Java applet
    application/x-java-applet;version=1.3.1
    Java applet
    application/x-java-applet;version=1.4
    Java applet
    application/x-java-applet;version=1.4.1
    Java applet
    application/x-java-applet;version=1.4.2
    Java applet
    application/x-java-applet;version=1.5
    Java applet
    application/x-java-applet;version=1.6
    Java applet
    application/x-java-applet;version=1.7
    Java applet
    application/x-java-vm
    Java applet
    application/x-java-vm-npruntime
    Java applet
    MoveNetworks Quantum Media Player
    npmnqmp 07076003 — from file “Move_Media_Player.plugin”.
    application/x-vnd.movenetworks.qm
    MoveNetworks Move Media Player Plug-In
    qmx
    application/x-vnd.moveplay1.qm
    MoveNetworks Move Media Player Plug-In
    qmx
    Musicnotes
    Musicnotes Viewer plugin 1.16.13 http://www.musicnotes.com — from file “Musicnotes.plugin”.
    application/x-musicnotes
    Musicnotes
    mtd
    QuickTime Plug-in 7.7.1
    The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site. — from file “QuickTime Plugin.plugin”.
    application/sdp
    SDP stream descriptor
    sdp
    application/x-mpeg
    AMC media
    amc
    application/x-rtsp
    RTSP stream descriptor
    rtsp,rts
    application/x-sdp
    SDP stream descriptor
    sdp
    audio/3gpp
    3GPP media
    3gp,3gpp
    audio/3gpp2
    3GPP2 media
    3g2,3gp2
    audio/aac
    AAC audio
    aac,adts
    audio/ac3
    AC3 audio
    ac3
    audio/aiff
    AIFF audio
    aiff,aif,aifc,cdda
    audio/amr
    AMR audio
    amr
    audio/basic
    uLaw/AU audio
    au,snd,ulw
    audio/mp3
    MP3 audio
    mp3,swa
    audio/mp4
    MPEG-4 media
    mp4
    audio/mpeg
    MPEG audio
    mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
    audio/mpeg3
    MP3 audio
    mp3,swa
    audio/vnd.qcelp
    QUALCOMM PureVoice audio
    qcp,qcp
    audio/wav
    WAVE audio
    wav,bwf
    audio/x-aac
    AAC audio
    aac,adts
    audio/x-ac3
    AC3 audio
    ac3
    audio/x-aiff
    AIFF audio
    aiff,aif,aifc,cdda
    audio/x-caf
    CAF audio
    caf
    audio/x-gsm
    GSM audio
    gsm
    audio/x-m4a
    AAC audio
    m4a
    audio/x-m4b
    AAC audio book
    m4b
    audio/x-m4p
    AAC audio (protected)
    m4p
    audio/x-mp3
    MP3 audio
    mp3,swa
    audio/x-mpeg
    MPEG audio
    mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
    audio/x-mpeg3
    MP3 audio
    mp3,swa
    audio/x-wav
    WAVE audio
    wav,bwf
    video/3gpp
    3GPP media
    3gp,3gpp
    video/3gpp2
    3GPP2 media
    3g2,3gp2
    video/avi
    Video For Windows (AVI)
    avi,vfw
    video/mp4
    MPEG-4 media
    mp4
    video/mpeg
    MPEG media
    mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa

  • I cant signed on the game center on my iphone.which is a japan lock how can i fix this?

    i cant signed on the game center on my iphone.which is a japan lock how can i fix this?

    Hi, bamboo64. 
    Try closing all open applications in multitasking and power cycling the device.  Once this is done test the results.  If the issue persists, I have included a couple troubleshooting articles that I would recommend going through. 
    iOS: Force an app to close
    http://support.apple.com/kb/ht5137
    Troubleshoot issues on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
    Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
    Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Try resetting (turning off and then on again) your Wi-Fi router.
    If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Cheers,
    Jason H. 

  • I forgot my password and now i'm locked out. how can i fix this problem?

    i forgot my password and now im locked out. how can i fix this problem?

    Here is what you can do straight from Apple
    http://support.apple.com/en-us/ht1212

  • I get a 404 error when accessing my website which is supported by Apple.  The message says that the server can't find my page.  My browser is Safari.  How can I fix this when it just stopped working today?

    I get a 404 error when accessing my website which is supported by Apple.  The message says that the server can't find my page.  My browser is Safari.  How can I fix the problem when it failed just today?

    If you uploaded to MobileMe, it's no longer available. Apple's closed MobileMe and stopped offering web hosting.
    (116252)

  • I get a 404 error when accessing my website which is supported by Apple.  The message says that the server can't find my page.  My browser is Safari.  How can I fix this?

    I get a 404 error when accessing my website which is supported by Apple.  The message says that the server can't find my page.  My browser is Safari.  How can I fix this?

    If you uploaded to MobileMe, it's no longer available. Apple's closed MobileMe and stopped offering web hosting.
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