My screen is black but still working.

How do I get my screen to work again ?

A little patience would be useful if you want help. This is a support forum hosted by volunteers. And you can't get credit for marking your own post as "solved".
Try removing any case you have on the phone. Try resetting the phone by holding the HOME and SLEEP buttons at the same time until an Apple logo appears. If that does not fix the problem Restore the phone using iTunes. And if that fails you phone probably needs to be replaced.

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Screen went black but still works

How do I fix iphone 4 screen went black-still works and already tried shutting it off

I fix a lot of phones and have only experienced this once with a customer.She told me that the screen went black but the phone still rang.I thought she was just doing something wrong or that maybe she dropped it and the LCD ribbon cable hopped off the board.By the time she got the phone to me the battery had completely died as she could not turn it off.After I received the phone I plugged it in and to my amazement it came alive after the usual 5 or so minutes it takes an iPhone to fire up after being dead.So if possible let it fully drain and then plug it in at the mains charger.Hope this helps.

My screen went black but still rings

My screen is black but still rings. What do I do

Hello Bradley,
I would be concerned too if my iPhone screen remained dark when the phone was on. I recommend the following steps for the issue you described:
Display has no backlight or dark screen
Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
Try turning iPhone off and then on again.
While connected to the iPhone charger, try to reset the iPhone.
If the low-battery screen appears, charge the iPhone.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Thank you for using Apple Support Communities.
Best,
Sheila M.

My iphone 5 screen is black but touch works and i can screenshot but screen is still black after restore what should I do?

and i can screenshot but screen is still black after restore what should I do, could it be a loose cable in the phone under the metal shield?

Hello Dopeslayer242,
Thank you for providing the details of the issue you are experiencing with your iPhone. I would be concerned too if I only saw a black screen.
I recommend following steps 2-6 below for an issue like this:
If a single application is not responding or stops responding when it opens, you can force it to close.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on),reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
If the above steps do not resolve the issue, contact Apple.
You can find the full article here:
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
If you get to step 5, I recommend backing up your iPhone before performing the restore:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities.
Best,
Sheila M.

Screen goes black audio still works

I've noticed for the last couple of days when I am watching tv (YES network), the screen suddenly goes black, the audio still works. If I flip the chanell selector on the remote up or down a few chanells it comes back. This is happening on both of my cable boxes. Any suggestions?

I am sorry to hear about the issues you are having with your TV service. Is this happening on any other channel other than the YES Network? Are you still having the trouble? We would like to see if we can reproduce this. How often does it go to black like that? Is it during a certain time of the day? Thank you for your time in answering our questions so we can look into this further.
Anthony_VZ
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IPad Screen Goes Black, But Still SOUND?!?!

Hello all, As my Title, it says The IPad Screen Goes black. But when i try to scribble around I heard a noise of unlocking it. Even i tryed Home button and Power button for 10 Sec. HHHHHELPPPPP
Please Answer Quickly As Possible!

Hi there Bradvance! What is your suburb? I will try to find the nearest possible Apple Store. And have you tryed resetting it by doing this?
1. Hold the Sleep and Home button down (together)
2. For about 10 seconds
3. Until you see the Apple logo (very important)
You are required to connect to your computer. Thanks!

My iphone 4 screen goes black but still rings and eveything else. Please help

I've tried a hard reset but that doesn't work. I was listening to music and went to change the song and my screen wouldn't show. My phone rings and gets texts, but the screen will not show.

do a soft reset, hold the lock and home screen at the same time for 4 seconds, that's what fixed mine and it fixes about 90% of all problems like that on the iPhone

Brother threw iphone and screen went black but still can hear vibrations/ring.

also i tried doing a hard reset but my home button is off and it registers as voice control. cant connect to itunes because of passcode. i need HELLPPP??!

Try a reset of the device by pressing and holding the home and power buttons for about 15-20 seconds. The white Apple logo should appear.
It this does not get the display working make him buy you a new iPhone.
Apple does not repair devices they replace them.
If the device cannot be accessed due to a passcode and the screen is non-responsive there is nothing that can be done.

Video Preview Screen Is Black But Still hear the sound

I was having problems viewing previews for movies and videos. Itunes support kept having me re-install just Quicktime but it never solved the problemn so I started digging around the prefernces for Quicktime. Here's what I did:
1. Open Quicktime, click on edit and pick Quicktime preferences.
2. Choose the advanced mode and click on all the Direct X options.
3. Hit apply.
4. Close Quicktime and open your itunes.
This should fix it. Hope this helps anyone else who has this problem.

Thanks for this tip! It solved my black music videos preview and overall poor Quicktime performance
MacRevisited

HT4528 My iphone 4s screen is cracked, but still working.

Can this be replaced by Apple?

You can purchase a replacement: In the U.S:
Out-of-Warranty Service
If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
iPhone model
Out-of-Warranty Service
iPhone 4S
$199
iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone
$149
A $6.95 shipping fee will be added if you arrange service online or by calling Apple Technical Support. All fees are in U.S. dollars and are subject to local tax. "

My iPod just randomly black out like the screen went black but Siri works and you can talk but the screens all black

I need help

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

I recently Updated my phone and my front camera stopped working its pitch black but still shows the icons on the screen but when i get off the app and get back on and flip the camera to my face view it works fine

I recently Updated my phone and my front camera stopped working its pitch black but still shows the icons on the screen but when i get off the app and get back on and flip the camera to my face view it works fine

Hi there Fgonzalez2015,
You may find the camera troubleshooting steps in the article below helpful.
Get help with the camera on your iPhone, iPad, or iPod touch
You see a closed lens or black screen
If you see a closed lens or black screen when you open the Camera app, try these steps:
Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
Force the app to close, then open the Camera app again.
Restart your device, then open the Camera app again.
If your device has a front and rear camera, try both cameras by tapping the camera swap icon . If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.
-Griff W.

IPods screen went black but assisted touch on screen still works?

IPods screen went black but assisted touch on screen still works? What's would be wrong?? I have dropped it and the lower volume button went partly in side the IPod (thats why i had the assisted touch on) and its been working very slowly fore the last week or so. but other then that it was fine.

With the information given, If the screen is completely black even after the reset, it's sounds as a hardware issue
Could be : The battery
The charger
The phone itself
You can narrow these down one by one preferably.
-If you have an extra battery, test it.
-Try another charging cable or another outlet
If neither of those affect it, you can also wipe the phone, but that's pretty much the last last step you should do since it erases everything. Then restoring it. Time varies.
If you are still having trouble, contacting your carrier, the closest Apple Store, or the technical support line for Apple.

Iphone 5 got wet last week. Been in rice until today. It turned on and worked fine, I could see a water spot in the middle but still worked fine, 3 hours in it shut off to black screen with apple logo. Any ideas what to do?

Iphone 5 got wet last week. Been in rice until today. It turned on and worked fine, I could see a water spot in the middle but still worked fine, 3 hours in it shut down to the black screen with apple logo. Screen stays up for 10 seconds ago and then goes black and then black screen with apple logo comes back. Any ideas what to do?

At this point it's likely that the iPhone has suffered damage and you'll have to take or send it to Apple for replacement. If you have AppleCare+ coverage on the iPhone, the cost will be US $49. Otherwise the cost will be US $229.
Regards.

How do i fix my itouch. the screen is black but it still responds to touch

How do i fix my itouch. the screen is black but it still responds to touch

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here.

My screen is black but still working.

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