My screen is frozen, have verifying document message and can't get rid of it

While adding some books I received a 'verifying document' message over the top of my library screen. I cannot get rid of it, the entire screen has frozen. I uninstalled and reinstalled, but it reinstalled the same. Help?

Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider if it appears), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

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I have a mackeeper virus and can't get rid of it

I have a mackeeper virus and can't get rid of it??? Please someone help me?

You may have installed the "VSearch" trojan, perhaps under a different name. Remove it as follows.
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
/Library/LaunchDaemons/Jack.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/Library/PrivilegedHelperTools/Jack
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Reset the home page and default search engine in all the browsers, if it was changed.
This trojan is distributed on illegal websites that traffic in pirated content. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect much worse to happen in the future.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that this Internet criminal has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Have a problem on my IMac that a screen has come up titled text edit and can not get rid of it using OSX I believe 10.7.5

Can not exit text edit screen when i click on the apple does not give me the option of shuting down or restart just can't get rid of it. have no clue what brought this screen up never seen it before.

If it is the application, Text Edit is a basic word processing app which is in your Applications folder. In order to force quit, you need to hold down three keys at the same time (there is no drop down/force quit):
Command + Option + esc (at the top left of your keyboard). That will bring up this window:
If an application is not responding, it may show "not responding" next to its name (or sometimes not). In any case, hit the Force Quit button and it should quit. If that does not work, shut down your Mac and boot it up again.

I keep getting the same junk messages and can't get rid of them permanently. Any suggestions?

Please help - I keep getting the same junk messages and can't delete them permanently. Same thing happens in the Trash folder. Anyone have suggestions?

Please help - I keep getting the same junk messages and can't delete them permanently. Same thing happens in the Trash folder. Anyone have suggestions?

I recently bought a neew ipad mini and have sync messages from my iphone. Which worked fine. I just picked it up and I have only to messages and can't figure out how to get back to the screen with the inbox and other folders?

I recently bought a mini IPAD and have sync messages from my iphone. Now I am stuck under group message and can't get back to the main screen that has the inbox and the various folders. Help???

youngkristen wrote:
So, our hope was we could just hook up the external to the mac and have it transfer seamlessly. Is there any hope of that?
Yes there is, scroll down to the bottom of the following Switch 101 article and click on the arrow next to Manually migrating.
Switch 101: Migrate your Windows files or system to your Mac

HT1267 Q I keep getting a repeat screen that says "unable to download" [name of a song] and gives me the choice to "try again" or "done". I don't want the song and can't get rid of the screen. Ideas?

I keep getting a screen that says "Unable to Download" [song] with two choices - "done" or "try again". I have tried both and can't get rid of the screen ( and don't want the song which I never ordered to begin with. Ideas on getting rid of the screen??

Purplehiddledog wrote:
I do backup with iCloud. I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud.
I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever. Is that right?
In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever.

Is there a way to get a version of the Garage Band app that runs on version 5.1.1? I have an iPad 1 and can't get any higher iOS. The App store is telling me that Garage Band only runs on iOS 7.

Is there a way to get a version of the Garage Band app that runs on version 5.1.1? I have an iPad 1 and can't get any higher iOS. The App store is telling me that Garage Band only runs on iOS 7.

Unfortunately the answer is still no.

I somehow managed to add lines on my master slide and can't get rid of them. I now have a useless rectangle on the left half of many of my slides. How do I remove this?

I somehow managed to add lines on my master slide and can't get rid of them. I now have a useless rectangle on the left half of many of my slides. How do I remove this?

Select the master slide,
copy any objects you want to keep,
Select all, (command A), and press delete key.
Paste back the items to retain (Command V)

If I can't download an update for an App Store purchase because I don't have OS X 7, how can I get rid of the update reminder?

If I can't download an update for an App Store purchase because I don't have OS X 7, how can I get rid of the update reminder?

http://www.apple.com/support/mac/app-store/contact.html?form=account

HT1918 I have$.08 that is eight cents!! Left in my account and can't get rid of it to change my account info to another country. How can I do this???

I have $.08 eight cents left in my account and can not get rid of it to be able to change my account info, what do I do???

You'll need to contact support for further assistance.
https://expresslane.apple.com/GetproductgroupList.action

I have copied my music library from two different files from extewrnal hard drive into the Itunes folder. I tunes only recognizes some of the songs. I have reloaded 5 times and can't get intunes to recognize all my songs? HELP!

I have copied my music library from two different files from extewrnal hard drive into the Itunes folder. I tunes only recognizes some of the songs. I have reloaded 5 times and can't get intunes to recognize all my songs? HELP!

" When I did this, my library showed all the music I have "purchased" from itunes but did not have the music that I downloaded a long time ago through itunes from my old CDs."
Correct.
" How can I get that music to show up in my library now on my new computer? "
Copy it from your old computer or your backup copy of your old computer.
The sync is one way - computer to ipod.

Screen Recordings in QT won't quit. Can't get rid of them.

Hi,
I tried out screen recording with QT. Now I have a couple of videos that I can't get rid of. They always come back no matter how I shut down QT. If I just press the red circle, QT stops working and this dialogue appears off screen:
(I can get it onscreen by playing with screen resolutions)
I however can't do anything from here on. I have also tried to export the files before quiting, but that only make QT crash.
How can I make these videos disapear? The machine I'm using is a video edit, and the videos include images from videos for our client, that I don't want to pop-up incase were in the edit with another client. Were running a Mac Pro with OSX 10.8.3

I had a similar problem as I had gotten a hand-me-down 8130 that had some nice prismatic scratches in the screen. I myself tried clear coat car polish (quite similar to toothpaste in abrasiveness) with no success.
Luckily I found a solution.    I bought Quixx Acrylic Scratch remover. It was about $9 for the kit. I found the stuff at my local walmart in the automotive section, but I understand stocks vary greatly store to store. Using the included cloth, I applied it and with lots of elbow grease removed the scratches. Any prismatic/distorting effects are completely gone, and there is only the tiny smoothed out remnants of a few of the deeper marks. I believe the product has both a micro-abrasive as well as chemical compontent that dissolves the plastic on a microscopic level to smooth out any corners that cause light refraction.
You will have to follow the instruction, and literally polish vigorously for 2-5 minutes with the included cloth and heavy pressure to get results.   I mean don't bear down with all your weight, as you don't want to break the housing or pop the screen cover loose, but don't just wipe lightly either.
And be sure to use the cleaner only on the transparent part of the screen. It didn't seem to harm the painted sides of the display area, but I didn't actively polish them.    On the plastic surfaces (like the battery door) I found the clear coat polish worked fairly well.
I didn't have any need to use it, but I would avoid the sandpaper included in the kit. If your scratch is deep, try the polish anyways first, and might need to polish more than once to get results.
Message Edited by malibu35072 on 03-21-2009 11:27 AM

I have a user ID I can't get rid of on my iTunes account

I got a replacement iPad because screen cracked and I can't get into my iTunes account now because there is a weird username and I can't get rid of it!

The iforgot support is if you forget your password, you still know your password, so you don't need that anyway.
I would recommend erasing the iPad completely and starting all over again. ID you backup with iCloud you can restore your content from the iCloud backup. If you backup and sync with iTunes, you can do the same with that. Only difference being when using iTunes, you must restore from the backup and then sync the iPad.
To erase completely go to Settings>General>Reset>Erase all content and settings. You will have to start all over again as I explained. The store gave you a device with someone else's ID and account still on it, and I would not want to use it without erasing it first.
How to backup and restore from a backup
http://support.apple.com/kb/HT1766

I have installed Smile Box and can't get it to install, I am running a Mac Powerbook G4 10.5.8 1.33 GHz help?

I am running a Mac Powerbook G4 OSX 10.5.8 1.33 GHz and can't get Smiebox to install, it downloads the program just fine but will not let me install it, can someone tell me why?

Hi SusieQ,
Seems they have no idea what they're doing over there, to wit...
Mac Snow Leopard and above*
In general, we recommend a multi-core processor and at least 2 GB RAM.
Connection to the Internet is required; Smilebox is optimized for a high-speed broadband connection, and that faster connection will give you the best performance.
Smilebox uses your Internet browser and Flash11 (or higher) to run. We automatically detect whether Flash is installed and will help you install the free download if need be. You will also need javascript enabled. Your internet browser and any security software (firewall, antivirus) you have on your computer may need to be configured to "allow" Smilebox internet access. Please refer our article on - I have security software (firewall or anti-virus software) that I suspect is blocking Smilebox. What can I do to fix that?
If your computer shipped with Windows XP, Windows Vista, Windows 7 and Windows 8 you can install run Smilebox; we do require that Windows XP computers have Service Pack 3 installed.
To run Smilebox on your Mac, your Macintosh should have an Intel or Power PC processor on a G5 or higher (if your Mac was made in the past 3 years, it should meet this requirement), 2GB or more RAM.
*Smilebox will not run on earlier versions of the Mac OS X including Leopard (10.5).
Snow Leopard is 10.6.x, no G3/G4/G5 PPC Mac can run 10.6 or above.
So this line is wrong, or two other lines about Snow Leopard are wrong....
To run Smilebox on your Mac, your Macintosh should have an Intel or Power PC processor on a G5 or higher
https://smilebox.zendesk.com/entries/23872226-What-are-the-system-requirements-t o-run-Smilebox-

I have the b200 error and can't get the cartirdges to move out so I can change it.

I have a MX850 cannon. I have the b200 error and can see that the middle cartridge is empty but I can't get the ink cartridge holder tomove out. I have tried with power off but the ink cartridge holder won't move out.

Hi ernja.
The B200 error is a generic internal error code and could mean one of many things. Based on this, your PIXMA MX850 would require service. It is recommended that you contact live technical support . There is NO charge for this call.
Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays).
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

My screen is frozen, have verifying document message and can't get rid of it

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