My screen is frozen on the connect to iTunes screen. help!
I bought my iphone 4 in Australia on contract and unocked it. then i came to Singapore and its been working fine for the past 10 months, but only recently i updated my phone for the first time and it would not recognise my sim card. so i connected my phone to my computer, and when itunes opened it told me that my sim card was not recognised on my phone. now i thought by updating my phone apple recognised that it was unlocked so they just locked it again. i didnt understand the difference between jailbreak and unlocking a phone. so during the state of the phone being my normal screen page with no sim shown, i tried jailbreaking the phone so it could work again with my sim card from singapore, but as it re booted, it froze on the emergency screen with the attached to itunes screen. now i dont know what to do? my phone is locked, i cant use it and its extremely frustrating as i need to use my computer asap. please help me asap!
thank you!
I posted a new question while ago almost like this, no jailbreaking, so I need help.
I started restoring phone 10 hrs ago. iTunes still shows "restoring iPhone firmware" and phone stuck on the screen showing usb cable up to iTunes.
ITunes is not locked up, but it's never taken this long to restore. I need phone asap because it's my daughters b-day today and expecting calls...
Fixing to manually shut windows down and attempt start over.
Similar Messages
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I followed the steps to restore to factory settings now I can't get back my info from a prior backup. My pads screen was frozen on the connect to iTunes I needed to restore. I had to setup my pad as if it was new. How do I acess my prior backup
Once again, KP is correct, but I just want to add that if you don't see the backup in the drop down menu on the summary page of iTunes when you choose the restore from backup option, then the backup is unfortunately gone. If you backup your computer, the iPad backup should probably be in that computer backup. I use Time Machine with my MacBook Pro and can access backups from months ago.
On a side note, I also archive backups from time to time. If you right click on a backup name in iTunes>Edit>Preferences>Devices (Windows) or iTunes>Preferences>Devices (Mac) you can save that backup or archive it. It will be date and time stamped. I have no idea why I do this to the degree that I do it, but I probably have 12-14 iPad backups archived in iTunes. -
The screen is frozen on the "connect to iTines" symbol. When I connect to Itunes it tells me to restore. Then it tells me that the download was corrupted.
Still frozen on the "connect to iTunes.Have you tried on another computer?
You can try putting the ipad into DFU mode.
DFU Mode
http://www.iclarified.com/entry/index.php?enid=1034 -
My ipod touch is frozen on the connect to itune screen after an update
My ipod touch is frozen on the connect to itune screen after an update. What do I do to solve the problem. The power on-off button does not permit me to reboot the system.
The BOLD may be necessary
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My ipod is frozen on the connect to itunes screen and computer wont recognize it
my ipod is frozen on the connect to ipod screen
i know its been awhile since this thread was active.. but anyway ... after thinking about it some more... and still having issues .. (sorry the update was frozen /i tunes not recognise etcetcetc during 5.1 update) .. I went to the troubleshooter again... did the reset thing.. checked that windows 7 actually recognised the ipod was there... then I READ THE INSTRUCTIONS OF THE TROUBLESHOOTER PROPERLY and decided to actually follow its advice fully... and UNPLUGGED any OTHER USB devices regardless of me knowing "it couldnt possibly be that!!" .. plugged in the ipod only... result.. within 10 seconds the restore screen was available and i could get the process started.... its just like waaaaaaaaaaay back in "the good old days" when RTFM and device conflicts were rife...
unplug the extra USB devices people... nothing will blow up without them for a few mins!! -
Alright, so what had happend to cause this, let me just sum it up for you in the steps I took.
Turn on iTunes.
Plug iPhone into the laptop in order to be recognized by iTunes.
Start to update the phone onto iOS7.
Message pops up saying I have to download latest version of iTunes.
Download iTunes update.
Try again to download iOS7 update onto the phone.
Says that it'll take around 2 hours to complete, so I wait.
After about 45 minutes to an hour later, it says that there was an error that had occured.
Screen on the iPhone remains stuck now on the part where it says "Preparing the download..."
After another hour or so it then switches onto the "Connect to iTunes" screen and remains there.
iTunes isn't recognizing that I'm plugging it in.
Already tried troubleshooting it with my laptop and it said that both "Apple Mobile Device Drivers weren't responding."
Decide to look more into it and find out that in order to fix that problem, I'd have to uninstall iTunes (in a specific order at that)
After uninstalling and reinstalling iTunes, I plug the phone back into my laptop, and now it's making the noise that I'm plugging it in, but it still isn't showing up onto iTunes.
So there you have it. I really hope that this gives you any insight as to what my situation is at hand. So... Please help? :/Thank you for your reply. Yes, I had been looking in e-mail accounts and there was no sent folder. However, your email prompted me to check again just now and the sent folder has reappeared and the last message I just sent a few minutes ago is in there. Thank you. I guess after re-establishing the account it just takes a couple of hours?
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i connected my iphone 4s to itunes to upgtrade it but it got stuck on the "connect to itunes" screen whether its connected to itunes or not ive tries restoring it but a message comes up that says phone is still in restoring mode but when i connect it to itines again it wont restore itll stop halfway and says iphone could not be restored and there is an error number 1604 . what should i do?
See: http://support.apple.com/kb/TS3694#error1604
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I tried synching my phone to apply an update, but the screen has frozen with the itunes symbol. Is there a way I can unfreeze the screen, can anyone help please?
http://support.apple.com/kb/HT1808
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Help?
- Have you tried another cable and USB port?
- See if placing the iPod in DFU mode will allow iTues to see the iPod
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Try here:
iOS: Device not recognized in iTunes for Windows
or
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
- Try on another computer to help determine if you have an iPod or computer problem -
How do I unfreeze my iPod from the connect to iTunes screen??
My iPod was freezing up so I reset it, and when it loaded it went to the connect to iTunes screen. [a USB cord and the iTunes symbol] and when I tried to connect it to iTunes, it said that it couldn't connect to iTunes because it was locked with a passcode. But I can't unlock it because it is frozen on the connect to iTunes screen. Please help!!!
From iTunes, select the iPad and then select the Summary tab. Follow directions for Restore. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finished, you will be asked if you wish the contents of iTunes to be copied to the iPad.
If that doesn't work, you'll need to go into Recovery Mode.
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again. -
Ipod touch won't sync... has the 'connect to itunes' logo on ipod???
was prompted to install the new 4.1 for my ipod touch but the ipod has frozen on the 'connect to itunes' logo. have tried the on/off method, re-installing itunes and the control panel, administrative tools section and still won't work. have gone through the diagnostic section and comes up 'NO URL found'.... help!!! been on this all day!
thanks
Phil- Try manually placing the iPod in Recovery mode and then connecting the iPod to your computer and restoring.
- Next try DFU mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Last, make an appointment at the Genius Bar of an Apple store. -
My Ipod is plugged in, but my computer says that is unable to sync, restore, or all of the above because there is a duplicate file name. Then when I un-plug my ipod it stays frozen on the connected screen. What do I do???
Are you getting that when connecting to Mac OS or a Windows OS, Kaitlin?
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my ipad still will not start. When connected to wall charger it shows the connect to itunes. When connected to computer it is a black screen and slightly blinks
Frozen or unresponsive iPad
Resolve these most common issues:
• Display remains black or blank
• Touch screen not responding
• Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Home button not working or unresponsive, fix
http://appletoolbox.com/2013/04/home-button-not-working-or-unresponsive-fix/
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Cheers, Tom -
My ipod touch is frozen on a connect to itunes screen? Help!
I need support! My ipod touch is frozen on a connect to itunes screen??
Hello there, DebraAguirre92.
The following Knowledge Base article provides some great steps for resolving the issue you are having:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
My ipad 3 is frozen on the plug into itunes page - it won't turn off or on - just stuck. I have tried to follow advice I have found on these pages but I don't know how to connect the ipad to my mac (the advice is to connect ipad to mac and there is no usb port on an ipad). If anyone could help it would be appreciated. Going nuts.
I think you should probably also read the iPad User Guide. You didn't say what version of iOS your iPad is running, so here's the links to both the iOS 6 and iOS 7 (PDF) versions:
iPad User Guide for iOS 6
iPad User Guide for iOS 7
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