My screen is immediately after opening Photoshop frozen and I can no longer work with it?

I have a mac. Now when I open a picture in Photoshop Elements 12 and I do an action like painting a dot, my whole photoshop Is stuck and my screen is frozen. What should I do?

Ok, Adobe.  I'm having a huge problem with your customer service here.  You list no email or phone to contact you, yet I have spent hundreds of dollars on a product I can't use unless I can get an answer to this question, which appears to be a problem with your system.  I've used the forum, which is the only option you list for contacting you, and have heard no response.  Can anyone please help me?

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