My screen is locked on installing software updates.. Says done in1 min. That was 12 hrs ago.. Help

My Mac book Air screen is stuck on " installing software update". Says done in 1 min. That was 10 hrs ago. Cannot do anything at all. Cannot shut down or anything.. Help

Hold the power button down for 10+ seconds and the MBA should shut down.
Ciao.

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The screen is frozen while installing software updates. Say about 2 minutes and it has been more than hour. How can I cancel or do something about it? Is it ok to unplugg it? Please advise.

The screen is frozen while installing software updates. Say about 2 minutes and it has been more than hour. How can I cancel or do something about it? Is it ok to unplugg it? Please advise.

Really?
Is there no other option? No magic key combo that brings up a secret menu?
My imac just froze during a software update install and I too do not know what to do.

Mail not receiving emails but sending them ok. It says updated at 11:28 but that was six hours ago and it won't update.

my Mail is not receiving on my iPad but is sending fine. Emails are sent and received fine on my iPhone and when accessing the account directly through safari. It says updated at 11:28 but that was six hours ago and it is stuck there.
i have tried restarting multiple times with no luck.

Have you tried signing out of your Mail account and then back in again?
Cheers,
GB

MacBook Pro hanging with blue screen and spinner after installing Software Update

Hi I was wondering if someone could help me with this current issue. Just a few hours ago I finished reinstalling Mac OS X Snow Leopard in my MacBook Pro. I performed a clean installation as part of a yearly spring cleaning that I do on all my systems to keep them optimized. So there was I downloading some software updates which included the combo update of OSX 10.6.8 and others. The updates finished downloading and the system logged out to install the updates, when the updates finished installing my MacBook proceeded by logging out into a blue screen and show a gray spinner similar to the one seen when you start your Mac. Here's the problem after 2 hours the system is showing the spinner and the blue screen, I think that my computer has just hanged in the reboot process.
I was wondering what should I do? Do a force restart? Or leave it overnight?
Also, where can I find any information on what error is causing this issue?
I appreciate your responses and help.
By the way, I installed Mac OS X from a USB stick that has the original image of the disk installer that came bundled with my computer.

Kappy wrote:
Force a shutdown. Do not restart yet, but first do the following:
Repair the Hard Drive
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Next, boot into Safe Mode then restart normally.
Hi Kappy,
Checked the hard drive after forcing a shutdown and booting from my Snow Leopard Installer USB Key and the status of the HDD says "Verified". I ran the repair and the volume was repaired successfully. Clicked on "Verify Disk" and it says "Macintosh HD appears to be OK". So I ran a second repair and again no errors were reported.
As suggested I booted back again in Safe Mode and restarted normally. All software appears to have been installed successfully. But I don't understand why my computer hanged and showed the spinner after installing the updates in the blue screen that appears just before rebooting. I am aware that the system shows that spinner after a OS update but the longest it lasts is 30 seconds at the most in my previous cases.

Installed software update, now open applications are not appearing in Dock. Help??

I installed the newest software update from Apple last week and ever since then when I open an application, the icon doesn't appear in the Dock. It's becoming a problem because I have multiple programs running, which is slowing down my computer, but short of going into Activity Monitor, I can't tell what's running.

While holding down the, "option," key, click on, "Go," on the Apple Menu. Open the Library foder and then the Preferences folder, then find and delete the file named, "com.apple.dock.plist." Then logout and log back in.

I was prompted to update my apple tv. That was two hours ago and its still preparing update. How long does it take!

How long does it take to update Apple Tv. Its been more then two hours and its only in step 1 of 2?

Assuming your credit card info is accurate the entire transaction should just take a few seconds.
You don't need to download a new version of QuickTime Player 7 Pro. All you need is the email confirmation of your name and registration number. Enter that into your existing version of Player 7 and the pro features are "unlocked".

Install Software Updates Step fails during Build and Capture

I have run into a problem while attempting to use the Install Software Update task during a build and capture task sequence. I have MDT 2012U1 integrated into SCCM 2012.
The Install Software steps find and use the Deployment Points fine and the Use Toolkit steps similarly are able to download their source files from the distribution points using the Network Access account. The Install Software Updates step, however
fails with an access denied error in the CAS.log.
I have found that I can work around this problem by setting the DP to allow anonymous access. After checking this box, the software updates install during the build and capture task sequence. Unchecking the Allow anoymous makes the problem recur.
I would like to not have to have the "allow anonymous access" enabled on the DPs for obvious reasons. Other packages download correctly from the DP with anonymous access disabled - they use the network access account. Install Software Updates
is the only step that seems unable to use that account to talk with the DP.
Is this a known issue? Is there a work around?

Thanks for the information. I will give that a try. I do have the SMSMP & SMSSLP (not sure I need this one in 2012) filled in in the Configmgr client install settings. Before I did that, it couldn't even find the SUP.
I am a little skeptical that the hotfix will fix my problem since most packages are downloading from the DP fine - it is only Software Updates that are failing to download. On the other hand, it is clearly a permissions issue since allowing anonymous
on the DP resolves the issue, all be it in a way I am uncomfortable maintaining in the long run.
That KB replaces a lot of key Windows system files. Hopefully, it won't cause more problems than it solves.
---additional thought
I wonder, could it be that Packages that work without this KB have package share settings with "Copy the content in this package to a packages share on Distribution Points" cleared/unchecked? This setting is not available for patch packages
- so I wonder if it is enabled by default behind the scenes. That could explain why the patch packages are affected and not the other regular application packages I have are not. All my regular packages so far do not have the
"Copy the content" box checked. Clients would be accessing the packages differently I suppose based on whether it was through a packages share or through the new SCCM 2012 package storage thing with the hashing.

I was trying to update. Now I have a screen "Installing Software Update" and it's stuck

Trying to update. The screen has been stuck on "Installing: Software Update" and I can't exit or do anytihng.

http://support.apple.com/kb/HT1808

HT4718 My macbook air is stuck at the "installing software updated" screen while installing update for the osX. What should I do?

My macbook air is stuck at the "installing software updated" screen while installing update for the osX. What should I do?

Welcome to Apple Support Communities
If your Mac has been installing software updates for a long time, Software Update is probably frozen. Hold the Power button until your MacBook Air turns off, and turn it on again. OS X should start up.

Just tried installing an update to OS. Although the screen tells me that the installation will be completed in less than one minute, that was two hours ago, and the computer won't permit me to shut it down via the power button, as I get an error sound.

Just tried installing an update to OSX Snow Leopard. Prior to trying to update OS, I was running V 10.6.3. During installation, it locked up. Although the screen tells me that the installation will be completed in less than one minute, that was two hours ago, and the computer won't permit me to shut it down via the power button, as I get an error sound. What do I do now? Help!

Hold the power key till it shuts down, it may take a little while, try holding it thru the warning.
Then if it shuts down restart and open Safari/Preferences, General tab, and set "Save Downloaded Files to:"
Select desktop, if desktop is not available in the the drop down menu, click other, then select Desktop from the column from the on the left.
Then download this:
http://support.apple.com/kb/DL1399
This will download the "stand alone installer"
Click on the installer pkg and follow the prompts.
Hope this helps

Installing software update

I am trying to install software update and when I am just about done with about 22 minutes remaining, I get an error saying that Yosemite was not installed. It then gives me "logs" and asks whether I want to save them to diagnose the problem. I am not sure how to fix this and am not really a tech savy so and detailed help is appreciated.

Try this:
Reinstall Lion, Mountain Lion, Mavericks or Yosemite without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Lion, Mountain Lion, Mavericks, or Yosemite
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.

Installing Software Updates for Leopard 10.5.5

Hello, I am having difficulty installing software updates on my Macbook.
I get updates each week regarding my software. I click to install the updates, the computer restarts and begins to install the update, and then the screen that shows the installation progress seems to stop at a certain point on the installation status bar and remains like that for hours. When I try to refresh the screen or move around my cursor, the status bar remains the same and it never seems like the installation was completed. I end up forcing a shutdown and then restart the computer.
As a result, I am not sure if the software update is ever completed because everytime I try to update my software, the same things happens. Anyone know why this is happening?

See http://support.apple.com/kb/TS2383 which implies you should download and install the 10.5.6 update; however, I recommend that you copy the Upgrade folder's contents to another folder, rather than putting it into the trash, restart, and then try Software Update again. Note that the Update folder contains installers for previously downloaded updates, which you might want to retain. Once you update everything, you can move everything except the index.plist back into the folder.

New Touch won't install software update or complete restore

I have a brand new, just opened iPod Touch. I connected it to iTunes and when it found an update to the software, I told it to update. It downloaded just fine, went through everything, but when it got to 'installing software', it just did nothing. There was a small group of the green bars that moved across the progress bar, but the progress bar on my iPod hasn't budged. After 20 minutes of nothing, I tried a hard reboot to the iPod, rebooted my computer, and tried again. When I connected the iPod, I could see it said it had the latest version of the software on the main screen under the window that popped up saying I needed to do a restore before I could use it.
I tried the restore, but pretty much the same thing happens. Everything works fine, but it gets stuck on 'Restoring iPod software' with nothing happening on the iPod. It's been connected for over 40 minutes now with absolutely no progress.
I've verified I had the drivers and the newest version of iTunes.
If I unplug the iPod, I'm unable to even turn it off, it just is stuck on the screen with the Apple icon and progress bar. I never receive any sort of error message aside from the original 'restore needed' when first connecting to iTunes.
Please help.
Message was edited by: DakotaAngie

I see several people are having the same problem. There seems to be alot of problems going on with IPOD. Its a shame that you spend 200.00 dollars on something that has these types of issues right out of the starting gate.The Apple Support people with whom I spent 1 hour on the phone with finally told me to take it to an Apple Store and let them restore it.I suggest you trying to do the same.Merry Christmas!

Cannot Install Software Update after a Clean Install

I did a clean install of 10.5. I ran the initial Software Update and proceeded to install all the available updates including Version 10.5.4. I installed some software and later did another Software Update check. There were 2 more updates available.
Java for Mac OS X 10.5 Update 1 adds support for Java SE 6
Security Update 2008-005 (Leopard)
I rebooted the iMac as requested and the Software Update window appeared. I checked both updates and proceeded. The progress bar proceeded about 1/8 of the way with the message Installing 2 items.... Configuring Installation. This appeared to hang there and I left it running overnight. When I looked at it again, the progress bar had not moved. I then tried each one separately, still using the Software Update. Same problem only that the Java update showed the progress bar 1 / 2 the way and is hanging there.
I verified the disk and it was okay. I have used the iMac for almost 2 years and have never had a problem with the Software Update.
Here is the last entry in the install log which seems to indicate the install was done, but the Software Update Window is still there with the "Installing 1 Item" message and I cannot stop the process or force quit it.
Any help or suggestions would be appreciated.
Sep 9 07:52:25 master-accounts-imac Software Update[142]: Running install actions
Sep 9 07:52:25 master-accounts-imac Software Update[142]: Processing JavaSE6:
Sep 9 07:52:25 master-accounts-imac Software Update[142]: Determining files to install
Sep 9 07:52:26 master-accounts-imac Software Update[142]: It took 0.36 seconds to create the install plan for JavaSE6.
Sep 9 07:52:26 master-accounts-imac Software Update[142]: Configuring deferred files
Sep 9 07:52:26 master-accounts-imac Software Update[142]: Assembling temporary receipt
Sep 9 07:52:26 master-accounts-imac Software Update[142]: Performing pre-extraction actions
Sep 9 07:52:26 master-accounts-imac Software Update[142]: run preinstall script for JavaSE6
Sep 9 07:52:30 master-accounts-imac installdb[174]: done. (0.005u + 0.003s)

I guess I should be careful how I word my posts.
I should have said I resolved the problem that I had. The solution to the problem was to do a manual download of the updates. That worked without a hitch and while solving the immediate problem did not help me understand why automatic updates failed to properly install the identical files.
a brody
It is a relatively new iMac purchased from Apple in early 07. Yes, it was a a Retail Version of OS X 10.5 that I purchased when I upgraded 10.4, I have seen this problem many times in Windows, but never experienced it in the almost 2 years of mac usage. I guess I am not the only one having problems as there is a similar post made several hours after mine.

Software update says I need to do the lastest update which I have tried to do at least 6 times. It downloads the software, the computer restarts, it starts to finish the download and then says ' there was an error in installing the software" What is up?

Software update says I need to download MacOS 10.6.7. Each time I try, I have tried 6 times, the software downloads, it has me restart the system, it then writes the files to disk and then I get an error measage that "there was error in installing the softare. Anybody have this problem and how do you fix it? I am running 10.6.6

Try this before trying to install the update.
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
If you still have a problem then I suggest you download the 10.6.7 Combo Updater and install it.

My screen is locked on installing software updates.. Says done in1 min. That was 12 hrs ago.. Help

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