My screen on my mac has become loose and goes all glitchy with vertical lines

My screen on my mac has become loose and goes all glitchy with the whole screen covered in vertical lines, it also has a lump at the base of the screen when it closes but that can be pushed down, All can be fixed by placing the screen carefully but it is increasingly difficult - HELP

Bring it into an Apple store genius bar for a free evaluation. If your MBP is not under warranty, you will br told what the costs are which you can accept or decline. Look at iFixit.com or Powerbookmedic.com for do it yourself options.
Ciao.

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Hello, I have an otter box for my iPhone 4s and recently the rubber schell has become loose and a little flappy. A lot of my friends have told me that the otter box breaks the lock button on the iPhone and sure enough it has happened to me. It's as if the

Hello, I have an otter box for my iPhone 4s and recently the rubber schell has become loose and a little flappy. A lot of my friends have told me that the otter box breaks the lock button on the iPhone and sure enough it has happened to me. It's as if the lock button is frozen in place and won't click down. Can I return this phone for a new one? my biggest fear is that I'll have to go a couple of weeks with out a phone while I wait for my new one.. And with regards to otter boxes, should I stay away from them to prevent future issues like this from happening again?
Thank you for your help!

"Can I return this phone for a new one? "
Do you mean "can I get a new iPhone for free?" Nope.
Do you mean "since Applecare does not cover accidental damage, can I get a replacment iPhone, for around $250?" Yes.

Hi, While writing an email online using Firefox 3.6.3, I was using one of the "CTRL+left or right arrow" to move the cursor along the text. I must have pressed some other key because the display has become huge - and I can't scroll vertically or horizont

Hi, While writing an email online using Firefox 3.6.3, I was using one of the "CTRL+left or right arrow" to move the cursor along the text. I must have pressed some other key because the display has become huge - and I can't scroll vertically or horizontally, which makes using the Mail pages of Hotmail impossible. I have since logged in using MSFT Explorer and it works fine. This problem occurs only on the Mail page of Hotmail Live not on the home page or others.
Could you please let me know if this is a problem with Firefox, or if you have any advice on how to reset the appearance of Hotmail in Firefox?
== This happened ==
Just once or twice
== While I was compiling an email in Hotmail Live

Wow, lightning fast and absolutely right!
Thank you so much!

The whole screen goes pink suddenly with vertical lines.

Our iMac is 3 years old and lately we've been getting this thing where the screen suddenly goes pink with lines down it and we have to turn the power off to get ris of it. Once it went white. I'm really hoping this is something we can deal with and fix before it becomes fatal. We absolutely cannot afford a new computer right now. Anyone had this happen? Know what it's about? Below are my computers specs.
Model Name:          iMac
Model Identifier:          iMac8,1
Processor Name:          Intel Core 2 Duo
Processor Speed:          2.66 GHz
Number Of Processors:          1
Total Number Of Cores:          2
L2 Cache:          6 MB
Memory:          2 GB
Bus Speed:          1.07 GHz
Boot ROM Version:          IM81.00C1.B00
SMC Version (system):          1.29f1

i already tried to move or tilt the screen and even press it but still the screen is pink... Yes perhaps I need to bring this again at the service center Thanks!

My mac has become slow since installing mavericks iOS

Since installing the Mavericks OS my Mac has become slow and unresponsive, it freezes up all of the time and I always have to wait for the different software to load once I have clicked on the icon.
Before I installed Mavericks when I clicked on a program it opened straight away and I could use it immediatly, is any one else having this problem?
Thank you

Here's your report with some comments in red:
Hardware Information:
          MacBook (13-inch, Late 2009)
          MacBook - model: MacBook6,1
          1 2.26 GHz Intel Core 2 Duo CPU: 2 cores
          2 GB RAM Mavericks will run with 2 GB of RAM, but it won't run well. I know the specs say 2, but 4 is a more realistic minimum for reasonable performance. You have page-outs (see the last line of the report), which means that tasks are being paged out to your virtual memory (i.e., your hard drive), because your RAM is full. The page outs might go down if you fix some of the possible problems below, and your performance might improve; if it doesn't, you might consider putting more RAM in your Mac.
Video Information:
          NVIDIA GeForce 9400M - VRAM: 256 MB
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 1.9 - SDK 10.9
          AppleAVBAudio: Version: 2.0.0 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
System Software:
          OS X 10.9 (13A603) - Uptime: 0 days 2:28:43
Disk Information:
          Hitachi HTS545025B9SA02 disk0 : (250.06 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) /: 249.2 GB (143.58 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          MATSHITADVD-R   UJ-898
USB Information:
          Apple Inc. Built-in iSight
          Apple Inc. Apple Internal Keyboard / Trackpad
          Apple Inc. BRCM2070 Hub
                    Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
          com.rim.driver.BlackBerryUSBDriverInt          (0.0.74)   This might be a problem. See below.
Problem System Launch Daemons:
Problem System Launch Agents:
The next categories are loaded at startup and are potential causes for poor performance, as they run all the time, in the background. The green ones are potential problems, the red ones are definite problems. See below for my suggestions.
Launch Daemons:
          [loaded] cn.com.zte.MessageCenter.plist
          [loaded] cn.com.zte.PPPMonitor.plist
          [loaded] com.adobe.fpsaud.plist
          [loaded] com.rim.BBDaemon.plist
          [loaded] com.trusteer.rooks.rooksd.plist
Launch Agents:
          [loaded] cn.com.zte.usbswapper.plist
          [loaded] com.rim.BBAlbumArtCacher.plist
          [loaded] com.rim.BBLaunchAgent.plist
          [loaded] com.trusteer.rapport.rapportd.plist
User Launch Agents:
          [failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist
          [loaded] com.divx.agent.postinstall.plist
User Login Items:
          iTunesHelper
          Nokia Multimedia Transfer 2
          LexmarkNetworkServices
          3600-4600 Series Button Monitor
          BlackBerry Device Manager
3rd Party Preference Panes:
          DivX
          Flash Player
          Flip4Mac WMV
          Perian
          Trusteer Endpoint Protection
Internet Plug-ins::
          Flip4Mac WMV Plugin: Version: 2.4.4.2
          FlashPlayer-10.6: Version: 11.9.900.152 - SDK 10.6
          JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Outdated! Update
          Flash Player: Version: 11.9.900.152 - SDK 10.6
          Default Browser: Version: 537 - SDK 10.9
          DivXBrowserPlugin: Version: 2.2
          OVSHelper: Version: 1.1
          OfficeLiveBrowserPlugin: Version: 12.3.6
          QuickTime Plugin: Version: 7.7.3
          Silverlight: Version: 5.1.10411.0 - SDK 10.6
          iPhotoPhotocast: Version: 7.0
Bad Fonts:
          None
Old applications: make sure these are up to date and compatible with Mavericks.
          Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4
                    /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
          Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4
                    /Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
          Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4
                    /Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
          SLLauncher:          Version: 1.0 - SDK 10.5
                    /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
Time Machine:
          Skip System Files: NO
          Auto backup: YES
          Volumes being backed up:
                    Macintosh HD: Disk size: 232.09 GB Disk used: 98.36 GB
          Destinations:
                    Paul Jones's Time Capsule M [Network] (Last used)
                    Total size: 463.76 GB
                    Total number of backups: 47
                    Oldest backup: 2012-10-07 00:53:03 +0000
                    Last backup: 2013-12-08 15:20:17 +0000
                    Size of backup disk: Adequate
                              Backup size 463.76 GB > (Disk used 98.36 GB X 3)
          Time Machine details may not be accurate.
          All volumes being backed up may not be listed.
Top Processes by CPU:
               3%          WindowServer
               1%          EtreCheck
               0%          BBLaunchAgent
               0%          Mac_SwapperDemon
               0%          rapportd
Top Processes by Memory:
          121 MB          Safari
          119 MB          com.apple.WebKit.WebContent
          115 MB          softwareupdated
          66 MB          WindowServer
          66 MB          Mail
Virtual Memory Statistics:
          33 MB          Free RAM
          716 MB          Active RAM
          688 MB          Inactive RAM
          282 MB          Wired RAM
          435 MB          Page-ins
          9 MB          Page-outs page outs are bad.
Suggestions:
First, make sure you have a good backup.
What to do about the items in green:
The items in green are third party software that may be a problem. They run all the time in the background, and thus may be making things slow. You can test this theory: try a safe boot (restart, hold down shift until you see the Apple logo). A safe boot does some diagnostic checking and then starts up without third party added-on software. If this eliminates the symptoms, then you know the problem is with a third-party item. Mac OS X: What is Safe Boot, Safe Mode?
I don't know if the green ones are a problem or not, but they are on the list of suspects, and you're going to need to do some research yourself.
The general philosophy is:
Figure out what the application is that is responsible for a particular green item.
If you can live without the application, it, uninstall it. You should uninstall the entire application that is responsible, not just the green bit. The best way is with an uninstaller from the developer of the application. If there's no uninstaller (one of the hallmarks of crapware), then an internet search may help (as in, "uninstall crapapp mac", where crapapp is the name of the software in question). After uninstalling the app, restart, see how your symptoms are, and run Etrecheck again. I am a fan of AppZapper for uninstalling apps, if there is no uninstaller from the developer. AppZapper - The uninstaller Apple forgot.
Sometimes, after you have run an uninstaller or manually uninstalled a suspect application, one of those green bits will still be on the Etrecheck report. If your Mac's symptoms have resolved, it's better to leave well enough alone and leave it there. If you must, you can try a modified Finder search to find the stubborn green bit and remove it. These system files do not show up in a default Finder or Spotlight Search.
If you can't live without this app, then at least make sure it is up to date and compatible with Mavericks.
What to do about the items in red
These are definite problems and should be fixed if they are Apple software. They should be fixed or uninstalled if they are third party developer software.
For red Apple items, I would try:
repairing your hd. Boot into your recovery partition (restart, hold down ⌘R until you see the Apple logo), and use Disk Utility to repair your hard drive. Repair permissions too while you're there. OS X: About OS X Recovery Then restart, reassess performance, and rerun Etrecheck.
If that doesn't work, I'd try Techtool, which can occasionally fix something that disk utility can't. Techtool Pro 7 Then restart, reassess performance, and rerun Etrecheck.
If that doesn't work, I'd reinstall Mavericks over your current installation. Restart, reassess, and Etrecheck.
If that doesn't work, you're looking at the nuclear option: backup your documents, erase your HD, and do a clean reinstall of Mavericks.
For red non-Apple software, I'd uninstall it and then recheck with Etrecheck. Then if you must reinstall it, make sure it's up to date and compatible with Mavericks.

My iphone 5 jack plug has become loose (headphone plug falls out)

My iphone 5 jack plug has become loose (headphone plug falls out)
I wanted to know if apple repaired this, if so how much would it cost?! many thanks.

Hi there Kingofmelts,
Welcome to Apple Support Communities.
It sounds like your iPhone is displaying the Connect to iTunes screen. Take a look at the article linked below, which provides more information about the issue, and will walk you through the process of restoring the iPhone from recovery mode.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Take care,
-Jason

My mac has become very slow and crashes frequently after installing Lion

My mac has become very slow and crashes frequently after installing Lion. I have a 4 GB DDR3 ram and 2.4 GHz Processor. The Mac was running just fine on Snow Leopard. Has anyone else faced this issue?
Any suggestions on how to solve it?
Thank you
Kimberly M. Noronha

I refer you to the TM expert
http://web.me.com/pondini/Time_Machine/14.html
As a extra precaution I would copy the user file folders of Music, Documents, Pictures etc to another external drive and disconnect, just in case.
Always maintain TWO backups of your data at all times, since your messing with one, you need another until your back at two again.

After downloading OS X Mountain Lion, my mac has become very slow

After downloading OS X Mountain Lion, my mac has become very slow and takes a bit to shut down programmes. What can i do to bring it back up to the speed it was when i had OS X Lion

LouieAustin wrote:
After downloading OS X Mountain Lion, my mac has become very slow and takes a bit to shut down programmes. What can i do to bring it back up to the speed it was when i had OS X Lion
Though I wish it were true, it is unrealistic to put 200+ new features into OS X and expect Mountain Lion to run faster and more efficient than Lion on the same hardware. I moved up from Lion to Mountain Lion. Mine is slowing down, but not very slow, as you mentioned. Safari and Mail are simply swine on launch. Check the following:
Patience. If you are impatient and detail alters your mood, take your MBP to the Apple Genius bar.
CPU. If you have a supported, but older MBP, your CPU may be showing its age.
Memory. 4GB or 8GB in your MBP? Mountain Lion drinks more than Lion and if you run multiple large memory footprint applications, 4GB will be a performance bottleneck. My HD3000 graphics takes 512MB. Check the System Information report for your memory. Is it OK?
Compatibility. Sometimes, hardware peripherals and applications are not entirely compatible with a new OS release, and divert OS performance to system log entries. A symptom is a large (> 2GB) system log file at /var/log/system.log. I just discovered a bad USB hub this way. Unplug everything and evaluate your performance again. Zero [ # > /var/log/system.log] the log file if you have the permissions.
Permissions. Launch Disk Utility and verify/repair Disk Permissions on your Mountain Lion disk. While there, might as well Verify Disk too.
Preferences. Sometimes, older preferences do not play well with upgraded application compatibility for a new OS release. It might be worthwhile to delete the specific preference and its lock file from Lion.
Caches. As routine, just before I shutdown the system, I will move the contents of /Users/name/Library/Caches to the Trash. I tolerate Adobe Flash and use their preferences panel to delete all Flash content. Then on reboot, I delete the Trash. Application performance improves as a result.
File Directory. Everytime that I upgrade OS X and run the retail Disk Warrior 4.4, it reports 25% storage fragmentation. Repairing and rebuilding the File Directory always restores noticeable I/O performance.
Storage. If within your budget, upgrade to an SSD. Otherworld Computing has MBP SSD solutions.
Applications. Some non-Apple applications may need recompilation for Mountain Lion, or behavior may be questionable. I compile my own MacVim editor from github sources. The same 64-bit binary that was compiled with XCode 4.3 on Lion, misbehaved on Mountain Lion. Rebuilt it with XCode 4.4 and worked fine.

I am running safari 7.0.6 with IOS 10.9.4. after the mac has been asleep and I log on I cannot open safari as it appears to have crashed. the workaround to this is to reboot the IOS and log back in after which safari will open.

I am running safari 7.0.6 with IOS 10.9.4. after the mac has been asleep and I log on I cannot open safari as it appears to have crashed. the workaround to this is to reboot the IOS and log back in after which safari will open. Any ideas on how to resolve this?

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

My mac has had refresh and install now my password will not work on the hardrive how do i change this?

my mac has had refresh and install now my password will not work on the hardrive how do i change this?

Boot from your install disk and when you reach the Install screen choose Change Password from the Utilities menu.
Also check this Apple article http://support.apple.com/kb/HT1631

How can I reset my Mac to default settings? Or how can I reset it to a prior date? My Mac has a virus and I would like to get rid of it. I would appreciate your help concerning this matter.

How can I reset my Mac to default settings? Or how can I reset it to a prior date? My Mac has a virus and I would like to get rid of it. I would appreciate your help concerning this matter.

To restore it follow these instructions: What to do before selling or giving away your Mac.
Before you do the above check out the following;
Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, AdwareMedic, or Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

Firefox has become slow and bloated.

Since using the add-ons my once elegantly swift Firefox has become nonreactive and the height of the toolbars, bookmarks and the rest takes up too much space over the screen.

It's neither, it's using the "add a keyword for this search" button that appears in the context menu of most in-page search fields. This creates a bookmark with the place in the GET request where the query should be replaced with %s.
I've imported both of those files into my new profile, and the bookmarks do indeed get imported, but the keywords do not, so I can't use them to search.

I-Mac crash with vertical lines down the screen

My i-Mac is about 4 years old, running OS-X version 10.8.2.
About 2 weeks ago my system suddenly crashed and the whole screen was filled with vertical lines - alternate blue and white.
Yesterday the same thing happened, except that the vertical lines were alternate red and white.
Both times I turned the desktop off, left it for a minute or two, and then turned it back on again. The system then booted up normally and I was able to access all my applications as normal.
To date my i-Mac has been very reliable but I am a bit worried that this 'crash' problem has now occurred twice. I have kept the operating system up-to-date and am running OS-X 10.8.2.
Could anyone please tell me why this problem is occuring and how I can fix it?
Thanks in anticipation.

Thanks for your help.
I have a 24" i-Mac (bought new in 2009), do your comments still apply?'
What do you think could have caused the card to develop this fault? (Currently only internmittent, but it presumably will get worse)?
I will back up my files and go and see my local Apple Store as you suggested, but do you have any idea how much replacing the graphics card on my 24" machine would cost??

HT204394 How can I expunge my iCloud account which has become contaminated and open a new one?

How can I expunge my iCloud account which has become contaminated and open a new one?

If you want to create a new iCloud account, go to Settings>iCloud, tap Delete Account, then sign back in with a different Apple ID to create the new account. If you have any photo stream photos that you want to keep, save them to your camera roll before deleting the account.

After a power failure while iPhoto was running, I get the message "Your photo library is either in use by another application or has become unreadable" and iPhoto will not open????

After a power failure while iPhoto was running, I get the message "Your photo library is either in use by another application or has become unreadable" and iPhoto will not open???? held down the option and the command and tried to run what was ticked off and it just sits there with a spinning wheel and does nothing, can I throw the app away and download a new one? or will it still not open?

, can I throw the app away and download a new one? or will it still not open?
You could, but the error message is indicating that your iPhoto library needs repairing.
Check, if iPhoto will run, if you launch it on a new library. Hold down the alt/option key, while you launch iPhoto. Select to create a new library from the panel that will show. Can you create a new library? If yes, try again to fix the library. Which options have you tried from the Library First Aid panel, when you launched iPhoto with the option and command key held down?
If you have not tried "Rebuild"; do that next. But be sure to make a backup of your iPhoto library, before you try this.

My screen on my mac has become loose and goes all glitchy with vertical lines

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