My security answers are not accepted when downloading movies. Why
My security answers are not accepted when downloading movies.TRIED restting the security question that did not work. Called apple support --- no help.
I'm at a lost PLEASE HELP
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.
Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!
Similar Messages
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Correct Security answer are not accepted when renting movies.
Why? How do I correct the problem so I can watch movies?Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.
Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
I answer the security questions correctly, but the answers are not accepted
I just got ISo8. i am trying to do the set-up routine. I answer the security questions correctly, but the answers are not accepted, so the process is stalled.
How do I get things moving?Forgotten security questions - https://discussions.apple.com/message/18402551
More involved forgotten question issues - https://discussions.apple.com/thread/3961813 -
My security answers are not working
i am trying to authorize a new computer for my itunes - of course in a hurry and my security answers are not working
Hi suejom,
Did you set up a Rescue email when you set up the Security Questions? If so, go into Manage AppleID, Password and Security, and click on the "reset info security email" at the bottom.
If you did not, before calling Apple Support (which you will have to do if you can't get the answers to go), go back and make sure that the security questions being asked are the ones you think they are (I made that mistake once, giving the answer to my first car when the question was what was my first concert.....)
Also, make sure you put in the entire answer - case isn't relevant, but all of the words are....
If all else fails, you have no choice but to contact Apple Support!
Good Luck,
GB -
HT201303 my security answers are not correct...(but they are)
when i try to purchase something from itunes it says i need to answer my security questions, which i do, but they tell me they are incorrect..
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
Password not accepted when downloading new apps
I recently changed my password and am able to update my apps. But - when I want to download/purchase a new app (free or paid), there is a popup prompting me for my password. When I enter my new password, it isn't accepted. Any solutions?
Did you change the password that is stored in Settings/iTunes & App Stores?
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HOw do I change my security answers
Hi,
Please enable Speakers in Playback devices as follows:
1. Right click speaker icon (right hand corner)
2. Select Playback devices
3. Right click Speakers
4. Enable it and set as Default
5. Click Apply/Ok
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. -
I can not buy apps on my iPad. Says my security answers are wrong. When clicked on I forgot it sent email to my reserve email account. Which went in and changed my questions. When back to make purchase on iPad still can not buy songs or apps!
Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE131
Call them up, and let them know you would like to be transferred to the Account Security Team.
HT5312: Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312 -
I downloaded the i07. My id had changed a year ago and I forgot my password and my answer to the security question was not accepted. Tech support say nothing that can be done. I can no longer access my iphone. Any suggestions
I believe part of the recovery process is you get an e-mail allowing you to reset questions. If that e-mail isn't correct either because your son set it up then you really have no option but to ask Apple again. They are getting strict abotu security and given the number of "My iTunes account got hacked" posts here I can guess why. They have no way of knowing you really are the owner of the account. It's like me going to a policeman and saying, "See that car over there? That is mine, can you open the door for me?" and the police opening it on that basis alone.
Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Forgotten security questions - https://discussions.apple.com/message/18402551 and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store. -
I have changed my bank details and no longer have my 3 digit security number. I have tried to change my bank details but my security question answers are not recognised. What should I do?
All credit cards have a security number, on the back of the card. If you don't have your card, then you will not be able to enter in that credit card. This is a standard security precaution to keep someone who gets hold of your card number but not the card itself from being able to make charges to your account. You will need to contact your bank and get a replacement card.
As to your security questions, go to:
https://appleid.apple.com/
Click "Manage My Account", sign in, and go to the Password and Security section. Answer the security questions and you'll be taken to a screen where you can then change them. If you've forgotten your answers, there should be a link just under the security questions fields where you can have a reset email sent to your Rescue email address. If the link for the email doesn't appear, as can happen if you didn't set a rescue email address or (apparently) have a .Mac email address, see the user tip created by Kappy, another user here, on how to proceed:
https://discussions.apple.com/docs/DOC-4551
Regards. -
Serial number not accepted when using disc to download on second computer.
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make sure you're entering the correct serial number for the correct product: http://helpx.adobe.com/x-productkb/global/find-serial-number.html
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I downloaded 10.5.1 now I cannot open libraries from my external hardrive. They are not highlighted when I open using the Option key
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Hello everyone,
Yesterday (April 30, 2015) SAP released the new patch 500 for SAP KERNEL 7.21 EXT 64-bit.
I am using Download Manager and I was able to download the Kernel Part II (DB-Dependent) .SAR file and other files as you can see in the screenshot, but for the Kernel Part I and disp+work files I get the error: "You are not authorized to download selected object".
On the other hand, I am able to download older versions of the Kernel Part I (SAPEXE_XXX.SAR).
Is this a technical problem on SAP side (SMP)? Did anyone encounter the same issue and found a solution?
Thanks.
BR,
MichelHello Michel,
Kernel Patch 500 is yet to release, to the customer.
Have a look at the below blog.
Surprise for Kernel version 7.21 patch level 500 !
Hope the above one helps.
regards,
pavan
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