My security answers are right but it says they're wrong!
I can't buy anything from the store because it says my security answers are wrong... but they arent! I wrote them down, I know they're correct. But it keeps telling me it's the wrong answer, and it won't let me buy anything on the store because it's the first purchase on this computer.
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions.
Similar Messages
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My security questions are right, but I've been froze out because Apple said they're wrong. How do I fix this?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions. -
How do I check my security answers for my ID? I'm sure I have put them in correctly but Apple says they are wrong. There seems to be no facility to check what answers Apple has and I do not have a rescue e-mail address.
Read the article you linked
-
HT201303 Security code is right when it says it's wrong
Whenever I try to download or update a app it says I have billing information I have to fix. It says it the security code is wrong but It's the right numbers
Take a look here:
http://support.apple.com/kb/TS1646
If that doesn't help, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question. -
BUDDIES ARE ONLINE BUT ICHAT SAYS THEY'RE OFFLINE
LETS GET TO THE BOTTOM OF THIS!!
RJ in WI and RALPH - we've ALL tried and tested your possible solutions. If you cut and paste your answers here you're wasting everyone's time. At some point a year or two ago I dealt with the same issue: a buddy i know is online appears offline (somehow I was able to resolve).
Clearly there is an issue with the retention of AIM/Address Book/Preference Panes, etc., but I am not technically savvy enough to resolve, and clearly your generic responses of "oh they must have blocked you" or "use UDP Port..." are NOT resolutions because I've seen the both of you reference those posts half a dozen times. There ARE people out there who need answers and you're not helping us. Guys, no offense, its just frustrating reading through these posts and seeing your solutions as the only ones and they're not working for us. Would anyone else care to take a stab at this problem??OK, don't know if this is the same issue, but here it goes...
I can see all my buddies when they are online and they can see me; all but one. My in-laws can almost never see me as available, although I am and I have never seen them as available. After much re-starting on both computers, I come up for them; they never for me. They can always instigate a successful chat with me but they never become available. The message arrives that they are ready to chat. I can never instigate a call to them.
I dumped all my plists. I dumped skype.
This evening while struggling through another phone call where we both told each other to restart incessantly, I dragged my mom's pb over, launched her ichat and saw myself beautifully available. All the time my in-laws could not see me, nor I them.
I assume this is not a psychological issue with my in-laws.
cw
LETS GET TO THE BOTTOM OF THIS!!
RJ in WI and RALPH - we've ALL tried and tested your
possible solutions. If you cut and paste your
answers here you're wasting everyone's time. At some
point a year or two ago I dealt with the same issue:
a buddy i know is online appears offline (somehow I
was able to resolve).
Clearly there is an issue with the retention of
AIM/Address Book/Preference Panes, etc., but I am not
technically savvy enough to resolve, and clearly your
generic responses of "oh they must have blocked you"
or "use UDP Port..." are NOT resolutions because I've
seen the both of you reference those posts half a
dozen times. There ARE people out there who need
answers and you're not helping us. Guys, no offense,
its just frustrating reading through these posts and
seeing your solutions as the only ones and they're
not working for us. Would anyone else care to take a
stab at this problem??
iMac G5 Mac OS X (10.4.8) -
My input AS is right but Flash says it's wrong
I've done a simple check input coding which should check for
the inputed number of 0.09952. Problem is Flash says that the
correctly inputed number is incorrect. Can anyone help???
Check out my Flash8 file here:
http://home.exetel.com.au/twistedpancreas/images/calculation.fla
Everything seems to be in order. The only thing i have
changed is that my correct number used to be 0.09954, but i changed
it to 0.09952. Now only the number 0.09954 will work if var
KHPanswer:Number = 0.09954;
Any help would be much appreciated.
Thanks in advance.
PBok so i've changed it to
var KHPanswer = Number("0.09952");
and that seems to work, so does that mean I need to be ultra
careful with how I define numbers in text fields? Because that
seemed awefully touchy (ie not accepting 0.09952 but accepting
0.09954!!!) -
It says my security answers are wrong, so I guess I need to reset them, it says to click the rescue email button that shows up under the questions, there is no button that shows up.
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(96912) -
I can not buy apps on my iPad. Says my security answers are wrong. When clicked on I forgot it sent email to my reserve email account. Which went in and changed my questions. When back to make purchase on iPad still can not buy songs or apps!
Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE131
Call them up, and let them know you would like to be transferred to the Account Security Team.
HT5312: Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312 -
I have put all my correct email account details onto my new ipad but i says they are wrong!
i have put all my correct email account details onto my new ipad but i says they are set up wrong!Wierdly- despite this I can send test emails to the two accounts emails from both accounts which I can pick up from my other mac machines BUT cannot access them on my ipad- has anyone had similar problems?
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
How can I find out what my security answers are? I am trying to purchase an app on a new device and it won't let me without answering and I have totally forgotten
Welcome to the Apple Community.
You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose. -
My security answers are not working
i am trying to authorize a new computer for my itunes - of course in a hurry and my security answers are not working
Hi suejom,
Did you set up a Rescue email when you set up the Security Questions? If so, go into Manage AppleID, Password and Security, and click on the "reset info security email" at the bottom.
If you did not, before calling Apple Support (which you will have to do if you can't get the answers to go), go back and make sure that the security questions being asked are the ones you think they are (I made that mistake once, giving the answer to my first car when the question was what was my first concert.....)
Also, make sure you put in the entire answer - case isn't relevant, but all of the words are....
If all else fails, you have no choice but to contact Apple Support!
Good Luck,
GB -
My security answers are not accepted when downloading movies. Why
My security answers are not accepted when downloading movies.TRIED restting the security question that did not work. Called apple support --- no help.
I'm at a lost PLEASE HELPReset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.
Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
Having trouble connecting blutooth on my laptop. Devices are paired but it says "not connected". I've gone thru System Pref. with no luck. Can anyone give me step by step help to reconnect BLUETOOTH? plz, ty
Hi:
There are no dumb questions...answers, yes, but not questions. Sometime I use acronyms and forget that I should explain things a bit more.
Resetting those two things sometimes helps and cannot hurt.
SMC=system management controller:
http://support.apple.com/kb/HT3964
PRAM=parameter random-access memory:
http://support.apple.com/kb/PH4405
If that does not help, delete the phone from your computer (system preferences>Bluetooth), restart, and then add it back in:
http://support.apple.com/kb/PH3660
Barry
P.S. If everything fails and you are near an Apple store, make an appointment with a "genius" and take the devices in for them to assist. -
The email that my security answers are sending to isn't the same as the email I have verified. What do I do. it won't let me change it etiher.
You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset follow the instructions on the HT5312 page you posted from for how to change it -
the Wifi storage options are interesting but it seems they only allow to read files from the device on the iPad but not transfer files to the storage device via WiFi.
I'm looking for a possibility to use the iPad for photography while traveling, without the access to a computer.
Shooting photo's in RAW format crates pretty big files that will fill up the iPad's memory pretty fast if you shoot a lot during a (let's say) month long trip.
my idea was to use load the photo's to the iPad so i could view them and sort out any bad ones. then copy them over to the storage device so i can continue using my CF cards for shooting. I have an image thank for copying the photo's directly to the HDD but it would be so sweet to be able to check them on the iPad before hand.
any suggestions?Check out pogo plug device, it allows you to upload camera roll via wifi.
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