My security question reset email will not send please help !?

Please help. I tried sending the reset email and it has not sent . I'm stuck I have $25 worth of credit . I can't buy any music or apps

If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

Similar Messages

  • I cannot get tech support. I can not change my security questions because it will not send me an email.

    I can't change my security questions because it won't send me the email that it says it will to change my info

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    How to Manage your Apple ID: Manage My Apple ID
    Use Option #5.

  • What Do I Do If I My Security Question Reset Email Won't Send

    Hello. the reset for my security questions will not send to the email they say they are sending to. For example under the security question fill out area on the Manage Your Apple ID website there is a button that says "Forgot security questions? Send reset security info to (insert email address here)". The button has my email address on it so I know it is supposedly sending to the right email, but it will never actually send, so I'm wondering what I should do to get the email to send.
    Thank you

    Unless the email got caught in a spam filter, you need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (125047)

  • I have a rescue email, but my security question reset link does not send after several tries. What do I do now?

    I've waited for days for the link to be sent but it's still not there. In total, I've almost waited a month. I can't even buy anything from the app store! I need help with this!

    If you don't have a rescue email or you don't receive the email then you will need to contact AppleCare for assistance. Follow the article below to find the number in your country:
    http://support.apple.com/kb/HE57

  • HT5312 The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.

    The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.

    Apple ID security issues -
    Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

  • HT201363 Hi I have forgotten my id questions and the recovery email will not send despite my several attempts and checks. I am now currently locked from my Apple ID account could someone help me reset my id questions thank you

    HHow do I reset my id questions if the recovery email will not send ??????

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (113787)

  • I am trying to reset my answers to my security questions but it is not sending me the email to do so.

    I am trying to reset my answers to my security questions but it is not sending me the email to do so.

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97991)

  • I forgot my security questions and it will not let me reset them

    I forgot my answers to my security questions and when I try to reset them it will not let me. It is telling me that I have to wait a week to get in touch with someone from apple to fix this problem.

    Hi, soundwave0701. 
    Thank you for visiting Apple Support Communities.
    I would recommend the section labeled Note in the article below.
    Navigate to My Apple ID using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Cheers,
    Jason H.

  • HT5312 When I request a security question reset I do not receive an email to reset them, AT ALL. Why?

    When I request a security question reset, I do not receive an email to do so. Why?
    I have requested it many time at many different times and I have not received a single email to reset the security questions.

    We are fellow users here on these user-to-user forums, we won't know why. You've checked the spam folder on your rescue email account as well as the inbox ? If it's not there either then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • I can not remember my security questions and it will not let me reset

    I can not remember my security questions and it will not let me reset

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (108234)

  • How canI set security questions when it will not recognize my answers?

    How can I reset security questions when it will not recognize my answers?

    1. See my User Tip for some help: Some Solutions for Resetting
        Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for
            support and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • Email will not send

    Email will not send , but I can receive ?

    Are you getting any errors when you try to send? Or does it just get stuck in your outbox sending? Simple thing to do is reset your iPad by holding down the home and power button until you see the silver apple then just let the iPad start normally. If the issues still persist as mentioned above got to Settings>mail, contacts, and calendars and just turn of mail then turn back on. See if you get any errors if not check your mail again and attempt to send the email. If all above fail. Go back to settings and then mail, contacts, and calendars then select the email account that you are having issues with then delete the account. Once deleted select the option to add account and re add your email account back to your iPad. Let me know if this works for you.

  • I forgot my security questions and it will not let me purchase anything

    I forgot my security questions and it will not let me purchase anything

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96117)

  • HT1911 I did not set up security question but it will not let me download anything from my new phone without answering them

    I did not set up security question but it will not let me download anything from my new phone without answering them, please help

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • Have a 2 year old imac and the email will not send as it is stuck on drafts file

    have a 2 year old imac and the email will not send as it is stuck on the drafts file -- any ideas please?

    As Stated... The iPad 2 does not offer this Feature.
    iOS System Requirements  >  http://support.apple.com/kb/HT3574
    Understanding  >  http://support.apple.com/kb/HT4517

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