My security questions are blocking me from my account!

The three security questions are blocking me from my account and I'm so frustrated. Apple is saying to reset them I need to pay them $20.00. That's crap. Can someone help me figure this out?

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2.  Call Apple Support in your country: Customer Service: Contact Apple support.
     3.  Rescue email address and how to reset Apple ID security questions.

Similar Messages

  • HT5622 My security questions are being emailed to an account that is not mine

    My account has been acting funny.
    I log on to change mt password and then goto security questions to change those and the answers are wrong... so I use the email me to rest option and it's sending to an address that is not mine.
    HELP

    If you don't have access to what your rescue email address is currently set to (you won't be able to change it until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : Contact Apple for help with Apple ID account security
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset you can then update your rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses.
    Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID.

  • To download an App the 3 security questions are required. But at the end, apple is not able to complete the task and gives an error message. No more downloads are possible. What can I do?

    to download an App the 3 security questions are required. But at the end, apple is not able to complete the task and gives an error message. No more downloads are possible. What can I do?

    Very Important, how much Free Space is on your Hard Drive first of all? Click on the Macintosh HD on the Desktop, then do a Get Info on it.
    Could be many things, we should start with this...
    "Try Disk Utility
    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
    3. Click the First Aid tab.
    4. Select your Mac OS X volume.
    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
    http://docs.info.apple.com/article.html?artnum=106214
    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
    Do they launch OK while in Safe Mode?

  • I need to reset security question but the email that was saved for changing the password and security question is blocked , what can i do

    i need to reset security question but the email that was saved for changing the password and security question is blocked , what can i do?
    i purchased my account but i cant use that because apple ask me about security question and i forgot the correct answer

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • My security questions are not the ones I selected

    I need to purchase something but can not because my security questions are not what i selected when i first created my account .. What do i do??

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • Apple ID rescue email is wrong and security questions are too old to remember

    The apple ID email is completely wrong to the point where ive never owned that email address. I cant change that email because my security questions are from 7 years ago so how do i fix this problem?

    You will have to try to recover the password or contact Apple for help.
    https://iforgot.apple.com/
    IF you still cannot recover it, contact Apple according to the instructions here.
    Apple ID: Contacting Apple for help with Apple ID account security - Apple Support

  • The email where security questions are being sent is invalid.  How do I change it

    The email where security questions are being sent is invalid.  How do I change it. 

    You cannot change your Rescue email address after you have forgotten your Security Questions. Once you get everything reset, you will be able to change it. For now, you are going to have to contact Apple Support to get them reset:
    ACCOUNT SECURITY CONTACT NUMBERS
    Cheers,
    GB

  • Security questions are different than questions I originally answered can't access iTunes for new ipad

    Need to answer security questions to access new iPad, security questions are different than what I originally answered.

    Doubtful.

  • TS3297 Security questions are not mine

    Security questions are not mine

    Contact Apple and ask to speak to Account Security - ask to have your questions reset [This is IF you know your password] - Be ready to verify some information

  • My apple ID security questions are my problem ,, yesterday I've tried to answer them but wrong answers and I'm sure 100% that no one changed them because no one really knows about it

    My apple ID security questions are my problem ,, yesterday I've tried to answer them but wrong answers and I'm sure 100% that no one changed them because no one really knows about it

    If you hav a veified rescue email assigned to your Apple ID you can get an email sent to reset the security questions. Follow the link below to do this:
    http://support.apple.com/kb/HT5312
    If you do not have a verified rescue email then you will need to contact AppleCare for assistance. Follow the link below to find the number in your country:
    http://support.apple.com/kb/HE57

  • Apparently my security settings are preventing me from downloading creative cloud.  Any suggestions?

    Apparently my security settings are preventing me from downloading creative cloud.  Any suggestions?

    Nobody can tell you anything. You have not provided any system info nor told us what alleged "security settings" are interfering or for that matter what warnings you get.
    Mylenium

  • I can't change my appleID password as I have no idea what my security questions are! HELP!!!! I am not getting any messages to nmy new, awesome Samsung S4

    I can't change my appleID password as I have no idea what my security questions are! HELP!!!! I am not getting any messages to nmy new, awesome Samsung S4

    Hello Jaded1234,
    The steps in the articles below will guide you in setting up your rescue email address and resetting your security questions:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    If you continue to have issues, please contact our Account Security Team as outlined in this article:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • May I just begin by saying that the security questions are ridiculous. Is there an ITunes support person I can email?

    Is there anyone I can email for help one on one?

    We are just Apple users here, but I strongly disagree with your contention that the security questions are ridiculous.  It makes perfect sense to have a question like "What color was your first car?" or "What was your maternal grandmother's first name?" These are questions that you would know the answer to but I would not.
    This article should assist you:
    http://support.apple.com/kb/HT5312

  • My security questions are right, but I've been froze out because Apple said they're wrong. How do I fix this?

    My security questions are right, but I've been froze out because Apple said they're wrong. How do I fix this?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.

  • I dont receive password reset and my security questions are wrong

    My account was locked for 'security reasons'. My security questions are always wrong and i have a feeling my alternative email address is one that no longer exists.

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (116143)

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